Senior Mortgage Collections Officer
AllianceOne - Toronto, ON

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Jobing Description

The Next Step in Your Career! AllianceOne is a subsidiary of Teleperformance, the leader and global expert in contact center management creating more value through a better customer experience. Our core business spans the full spectrum of contact center solutions. Teleperformance has the largest global footprint in the industry with 276 contact centers and over 100,000 employees in 51 countries. We are currently hiring a Mortgage Collection Officer at our AllianceOne North York office in the Toronto area. AllianceOne is a leader in the collections industry. We know this success is driven by our talented collectors! We value our collection professionals by providing an aggressive unlimited commission structure, a wide variety of top clients to work with, and a solid account base. Our experienced collection officers also enjoy flexible schedules and excellent career advancement opportunities. If you are exploring the next step in your career we would be happy to discuss the opportunities we can provide for you with our team! Responsibilities * Contact delinquent customers of our clientele to obtain payment commitments and bring resolution to unpaid accounts * Communicate with individuals by phone and written correspondence * Negotiate and recommend action on accounts based on information gathering * Obtain confidential information while accurately updating computer files while conducting each call * Demonstrate effective skip tracing techniques through programs and policies implemented by AllianceOne

Skills/ Requirements:

Qualifications * 4+ years of third party collections experience * Ability to obtain licensing * Excellent verbal communication skills * The ability to problem solve creatively * Must be proficient in time management * Strong desire to achieve goals * Basic computer knowledge/skills * Ability and openness to work with a diverse customer base * Must be self motivated * Team player * Flexibility Pay: * Base PLUS commission * Base determined by experience in 3rd party collections Hours: * Full-time * Varies by team * Below is an example of a typical schedule: o Monday: 8:30am-5:00pm o Tuesday: 11:30am-8:00pm o Wednesday: 8:30am-5:00pm o Thursday: 8:30am-5:00pm o Friday: 8:30am-4:00pm o Saturday: one monthly shift 8:00am-noon For additional information on AllianceOne Inc. visit our website at www.allianceoneinc.com or call our Job Hotline with questions 877-876-7886 Equal Opportunity Employer


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