Intake Co-ordinator
Alliance of Clinical Evaluators - Hamilton, ON

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JOB DUTIES AND RESPONSIBILITIES

-Customer service representative who communicates to clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images
-Schedules examinations through office operating system
-Schedules and confirms appointment dates and times with physicians' offices
-Coordinates with the client to obtain required medical records prior to examination
-Prepares the binder by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination
-Prepares and sends exam notification letters daily
-Communicates with physicians, clients and or examinees regarding any schedule changes, responsible to submit client invoice and/or issue to accounting if charges are incurred
-Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
-Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
-Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc
-Processes mail, deliveries and faxes as needed
-Participate in various educational and or training activities as required
-Processing phone, web, fax and mail referrals, including booking appointments, transportation, interpreters, arranging travel
-Preparation of new files and continued organization of existing files
-Generating all documentation related to the processing of a referral
Following up on outstanding medical files for upcoming assessments
Other general administrative tasks

COMPETENCIES
·2 years insurance/IME experience
·Excellent written and verbal communication skills
·Excellent customer service
·Intermediate skills with Word and Excel
·Ability to multitask in a fast paced, performance driven environment
·Strong planning and organizing skills, with strong attention to detail
·Analytical thinker with proven problem solving skills
·Ability to adapt quickly and comfortably to change
·Good interpersonal skills
·Professional telephone etiquette
·Demonstrates a positive attitude and a desire to succeed
·Strong team player

ACADEMIC REQUIREMENTS
Post secondary education an asset: office administration (medical not mandatory but an asset),
two year relevant work experience

HOURS of WORK
Monday to Friday, 32-40 per week

RATE OF PAY
12-17/hour based upon candidates qualifications

GEOGRAPHIC LOCATION
46 Jackson Str. E.,
Hamilton, L8N 1L1


Indeed - 18 months ago - save job
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