Inbound Customer Service Representative
Alliance iCommunications - London, ON

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INBOUND CUSTOMER SERVICE AGENT

Who we are:

Alliance iCommunications is a successful London based organization that provides exceptional telephone customer service and sales support to some of North America's most recognized and respected corporations and their customers. Our success is based on the commitment and skill of our talented employees who make up our winning team. As a result of our growing business, we are looking for talented, dedicated and enthusiastic people to join our client focused environment as permanent full time and part time Inbound Customer Service Agents.

What you should know about Alliance:

Family owned and operated since 1994
Extensive opportunities for career advancement; over 80% of our management team started in customer service support positions at Alliance
Proud recipient of the 2002 Large Business of the Year Award by the London Chamber of Commerce
Apprenticeship Sponsor for the Ontario Ministry of training and Colleges
We offer E-learning Apprenticeship Training Programs for certification as a Customer Care Representative or Sales Agent

Position Details:

As one of our valued Inbound Customer Service Agents, you will be responsible for providing exceptional customer service and support to our many well known and established North American clients.

Rate of pay - $12-13.50/hr plus monthly bonus
Inbound Customer Service Agent positions available for English speaking applicants and French or Spanish bilingual candidates
Health, Dental and Vision Benefits Fully paid for by Alliance!
A comprehensive training program and ongoing support/mentoring from our team leaders

Position Qualifications:

1-2 years in a Call Centre Environment
An ability to work evenings and weekends
Ability to read, write and communicate fluently in English
Ability to communicate effectively in both verbal and written format
Proficient computer/keyboarding skills(Windows based environment)-candidates who demonstrate superior computer skills will be given preference
Minimum High School Diploma

Core Competencies:

Excellent communication and interpersonal skills – a commitment to understanding and delivering effective customer service
Self motivated with an ability to set goals and achieve them
Professional and courteous telephone etiquette
An ability to work and succeed in a fast paced environment
Problem solving and troubleshooting skills with the ability to recognize issues and resolve them
Listening skills with the ability to show empathy
An ability to multi-task and remain calm under pressure
Self learner with ability to apply information and adapt to changes
Alliance iCommunication is business and professionalism, enthusiasm and fun!
We are your connection to success!

Alliance iCommunications is an equal opportunity employer. Interview accommodations for applicants with disabilities will be provided as requested.

Please Apply to: Fax number: (519) 667-1771
Email: recruiting at allianceicomm.com
Online: http://www.allianceicomm.com/
In person: 8:30 and 4:30 Citi Plaza, 355 Wellington St. unit 225, London, ON N6A 3N7

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About this company
Serving clients since 1994, Alliance iCommunications is a full-service contact center specializing in inbound and outbound calling, blended...