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237 reviews

Alliance Data Employee Reviews

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a typical
Telemarketer (Former Employee), Westminster, COOctober 8, 2014
a typical day at work consisted of me clocking in on my computer, getting on the phones and helping customers with there credit card accounts.
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Growing company with great employee culture
Growth Analytics Consultant (Current Employee), Columbus, OHSeptember 30, 2014
Pros: very smart colleagues
Cons: credit card issuer is not a head-turning industry
Many smart people work here

Company is growing quickly, recent addition to SP500

Very good to their employees

Much is expected but work life balance remains a high priority
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Productive work environment
Area Facilities Manager (Current Employee), Columbus, OHSeptember 28, 2014
A very fast paced work environment. A good place to work which allows a work life balance for it's employees.
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A good place to work
PeopleSoft Analyst (Former Employee), Plano, TXSeptember 24, 2014
• Provided PS administration and functional support for financial and supply chain teams, reporting to managers of PS administration and procurement services for all business units.

• Opened, documented, and monitored recommended solutions on Oracle SRs for e-Procurement bugs.

• Proved instrumental in monitoring the department help box and helped management with PHIRE customizations and multiple bug fixed.

• Configured business unit, items trees, role actions, user lists, ship-to-location, tax authorities, and codes.

• Conducted unit, systems, integrated, and UAT testing; also wrote technical documentation and managed several knowledge transfer sessions.

• Built queries and reports to assist individual clients in improving their processes and accuracy levels, including forms in accounts payable that are still used for check requests, vendor maintenance, and check processing.

• Developed and deployed reconciliation pivot tables, Excel macro buttons, and reports for the PCard program.
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Great Company Overall
Regional Field Team Leader (Former Employee), Columbus, OHSeptember 22, 2014
Pros: great people
Cons: grew to fast
Alliance Data is a great company to work for overall. Culture can vary from department to department. This can cause issues internally from time to time.
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Fun place to work as enrollment specialist
Bilingual CSR (Former Employee), Dallas, TXSeptember 22, 2014
I enrolled customers for electric service had to read a script verbatim and also took regular calls like billing and payments.
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Productive work environment.
Customer Service Representative (Former Employee), Ennis TexasSeptember 17, 2014
Pros: free lunch, bonuses
Cons: short breaks
Providing world class customer service for members. The things that I have learned at Alliance Data were building accounts, customer service skills, answering any questions that the member had. My co-workers were great. There was nothing hard about the job, an d the enjoyable part was always helping the customer!
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Get work place
Bilingual Finical Advisor (Current Employee), Lenexa, KansasSeptember 8, 2014
Pros: excellent benefits
Cons: can become stressful
At work i would take inbound calls from account holders. i would help explain any concern they would with they current account. In a day i would take and assist around 60-100 account holders each with there unique issue.
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Customer Service
Data Entry (Former Employee), Northglenn, COSeptember 5, 2014
Pros: friendly staff
Reviewed and approved Credit History. Approved Credit Cards for Customers. I enjoyed helping customer get approved for credit. The job was very educational and easy.
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Great Benifits
Customer Care (Former Employee), Westminster, COAugust 26, 2014
Pros: free lunces and healthcare is great
Cons: not willing to work with schedule change
Would take in at least 70 inbound calls a day. Would explain there billing statement and take payments.
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Fun place to work
Payment Specialist (Current Employee), Westerville, OHAugust 25, 2014
Overall good company to work for and very flexible with scheduling.
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very great place to work
customer service (Former Employee), Columbus ohioAugust 22, 2014
I would arrive at 8:30 to have a coffee, start to get logged in around 8:55 and would begin to take calls at 9:00am. I learned that you could work hard and reach goals and still have fun. Management was awesome, co-workers were as well. Hardest part was nothing, everyone helps everyone. Most enjoyable part was gas cards and bonus money.
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Typical Collections
Customer Retention Agent (Current Employee), Milford, OHAugust 22, 2014
Typical work day consists of making hundreds of outbound calls to private label credit card debtors via auto dialer.
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Solid company, interesting work.
Client Account Manager (Former Employee), Dallas, TXAugust 19, 2014
Worked for Alliance Data for a few years before we were bought by Vertex.
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Poorly managed company with hostile customers & management
Customer Care Associate (Current Employee), Westerville, OHAugust 12, 2014
Pros: it's a job
Cons: short breaks, poor health care, hostile environment
It's a job rather than a career. Customer's, & management, are hostile.
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Great company to work for with great benefits
Customer Care Representative (Former Employee), Columbus, OHAugust 11, 2014
A typical day at Alliance Data revolves around taking 60-80 calls a day which are most customer service calls. The employees there are all great and the environment is also fun due to there are always contests and games going on. The hardest part of the job though in my opinion is finding the right way to deliver bad news among angry customers. Other than that I really enjoyed the interaction with my co-workers all of us bonded very well and even hung out on multiple occasions outside of work.
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Call center collections unit
Collections Associate (Former Employee), Whitehall, OHAugust 11, 2014
Pros: flex hours
Cons: make or break metrics, angry customers
Typical work day included calling folks behind on their store credit card accounts to obtain payment or set up alternative payment plan.

It is much like any other call center job, an associate is given a queue worth x amount of dollars and over the course of a month the queue should shrink while the associate meets the metrics for each month.

The supervisory staffed ranged from very new with little experience to very experienced. Overall though, they are easy to work with and will at anytime help an associate raise their numbers.

This is a cut throat business driven by numbers and associates are in direct competition with each other for end of the month bonuses. Needless to say the camaraderie is not very high.

The hardest part of this job is calling people that have been called before to give them the same run down they have heard 20 times before and finding a way to make it sound tired.

The most enjoyable part of the job is landing a big payment that makes your week or month. Once that happens the rest of the month is easy and everything after that is icing on the cake.
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One Great Place
Operations Lead (Former Employee), Westerville, OHAugust 7, 2014
Pros: great work/life balance
Cons: hours
Alliance Data was a great place for me to start my professional career. I was given opportunities to grow and learn.
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Productive and fun work place
Customer Care Representative (Current Employee), Thornton, COAugust 7, 2014
Pros: own work space
Cons: repetitive
typical day includes coming in to your own desk and helping customers with billing, taking payments, and other questions about card credit account. Management and coworkers are .great, helpful and friendly
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Laid back, flexible.
Payment Solution Specialist (Former Employee), Columbus, OHAugust 1, 2014
Pros: flexible schedule
Cons: management
Very flexible far as work schedule... management can be biased, only focused on top collectors. Hardest part of the job was dealing w/ management, if you were outspoken or truthful you were considered a problem. Co workers were like family. Your average work day consistent of making calls, & educating customer/debtor on benefits of bringing account current. Most enjoyable part of the work day was meeting or exceeding your goals, on your own, no co-worker, or managers assistance. From my experience in ANY type of collections... You can't put a lot of trust in anyone! Its a competitive job, everyone is gunning to be the best.

About Alliance Data

Alliance Data (NYSE: ADS)is a leading provider of transaction services, credit services and marketing services, managing over – Read more