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Alliance Data
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132 reviews

Alliance Data Employer Reviews

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nice work evrionment with nice cafeteria along with good team environment n the workplace
Collector Associate (Former Employee), Westerville, ohioFebruary 25, 2013
Pros: flex scheduling, free parking, bonus
Cons: call quality
alliance data is good company to work for learn alot about the company who finance for alot of the major retail stores around the united states including victoria secrets. Great people to work with with very friendly place to work for
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Productive
Sales Representative (Former Employee), Westerville, OHFebruary 23, 2013
sitting at my desk taking calls ans entering data
how to deal with people
nice management team
nice co-workers
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Great place to work
Program Management Coordinator (Current Employee), Columbus, OHFebruary 23, 2013
Alliance Data is a great place to work. They really care about their employees and place great emphasis on your growth and development within the company.
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fun workplace
Collections Representative (Former Employee), Columbus, OHFebruary 22, 2013
i enjoyed working for Alliance Data, its filled with nice people who are team players.
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LOVE MY DUAL MONITORS
CCA (Current Employee), Rio Rancho, NMFebruary 21, 2013
I take a wide range of inbound calls to resolve inquiries and to educate the customer about their credit account.
Update and document account information and records.
Follow established guidelines for quality and productivity.
Authorize/decline purchases based on the customer’s financial profile.
Open new credit card accounts for eligible customers.
Create – more... loyal customer relationships by conveying enthusiasm and dedication to each call while meeting customers’ needs in a timely manner.
I am also responsible for selling a range of valued/added products to eligible customers.
Give Web based technical assistance on setting up online accounts.
I must maintain adherence to Federal Banking Guidelines. – less
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Alliance Data
Help Desk Representative (Former Employee), Johnson City, TNFebruary 7, 2013
It was a place to work that paid the bills.
Now this website needs more information, well here goes.... the company went under so I left.
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Performance driven organization. Leader in the private label credit card industry.
Senior Manager, Client Sales (Current Employee), Columbus, OHFebruary 5, 2013
Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably – more... changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide. – less
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n/a
Customer Service (Former Employee), Overland Park, KSFebruary 2, 2013
Pros: n/a
Cons: n/a
overall this was a nice company to work for. the co-workers was great to get along with
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Loyal programs to assist loyal customers.
Account Control Investigator (Former Employee), Columbus OhioJanuary 22, 2013
Pros: flexable work schedule
Cons: indecisive management
I've learned from management discipline and patience.

Typical day at work would involve opening necessary systems and start performing trend analysis on my workload. Making pro-active phone calls, sending letters to victims of potential fraud and following up on all fraud leads.

Co-workers were always happy and willing to assist at any given time.

Hardest – more... part of the job was tracking and finding the location the fraud originated.

The most enjoyable part of the job, is doing my job and giving customer hope that they can live their life's before someone steal their personal information. – less
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comfortable work place with flat screen tv's
Supervisor can be contacted (Current Employee), Columbus, OHJanuary 18, 2013
Pros: gift cards for the holidays
Cons: one week for vacation, ranking for performance
Its a fast place environment, I learned a lot dealing with delinquent accounts. How to handle customers and different situations. The management at alliance is very helpful. The co workers are very friendly. The hardest part of day for I, is knowing I'm about to leave for the day. I enjoy competing in contest to win gifts.
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Not so great to be there
Customer Service Representative (Former Employee), Ennis, TXJanuary 8, 2013
Typical 8-5 job, no flexibility with schedule and difficult to stay talking and typing no matter what.
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A lot of merges
Business Systems Analyst (Former Employee), Tulsa, OKJanuary 2, 2013
Pros: solid in their industry
Cons: merging several different companies is difficult for any company.
Alliance Data purchased the utilities division from AEP. There were a few challenges when trying to combine what we knew as AEP with Alliance Data. Alliance Data was very competitive with salaries and growth opportunities.

Alliance Data is great at data management. They have perfected the process of moving data from one place to another. As with any – more... company that does a lot of mergers it takes time to combine cultures and employees and processes etc. Getting acclimated to the new employer and their way of doing things was the hardest part of the job. – less
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Great job
Customer Service Representative (Former Employee), Angleton, TXDecember 11, 2012
Pros: great work environment
fun loving environment. enjoyed everything about this company.
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love the people at the company
Customer Service Representative (Former Employee), Westerville, OHDecember 4, 2012
Pros: good manangment pay was decent
Cons: no fulltime hours, no benifits
i love the people at my company. a typical day a this job was coming in helping store assiocates process credit card applications also increase credit limit. sat on phone and look at computer screens for several hrs of the day. i learned a lot about data entry. i love my managers also my cowokers are great. the hardest part of the job was trying to – more... go above and beyond for our customer but be put on a time limit i didnt like the feeling of rushing my customers off the pne in 2:00 mins. the enjoyable part about the job was my team – less
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Great Place with Great People
Payment Solutions Advocate/Operations Lead (Former Employee), Westerville, OHNovember 27, 2012
Pros: flexible schedule
Cons: not a lot of room for career advancement
I enjoyed my time with my previous employer. I was internally challenged with my job duties and became a better manager because of it. My ideas were encouraged and often implemented by senior leadership. Working with some of the most talented people in Columbus sparked a passion to constantly grow within a great organization. I am looking forward to – more... the next chapter of innovation and team work with my next great place of employment. – less
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Creative environment
Auto-Dial Representative (Former Employee), Columbus, OHNovember 13, 2012
Very Professional promotes within and helps to build professionalism
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call center
Customer Care Representative (Former Employee), westerville, ohioNovember 4, 2012
Human Resources was not very helpful. Very fun to win things for certain deadlines. Hard to make bonus each month.
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ALLIANCE DATA SYSTEMS
Customer Service (Current Employee), Columbus, OHOctober 29, 2012
Pros: free gift cards, and free lunch
Cons: short breaks
Alliance Data systems is a professional call center environment. As a customer care representative a typical day at work is a 8 hour shift that consist of taking inbound calls on credit card accounts for major companies. my job consist of bringing accounts current and removing late fees.The enjoyable part of my job is exceeding costumer expectations – more... and making them satisfied with there service. I have learned that the customer satisfaction is my number one priority. My co-workers are great people to be around. Everyone is positive to be around and willing to help one another when needed. The management i am under is professional, encouraging, and understanding to the employees needs. Alliance Data systems is a great company. – less
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Good group of workers
Account Manager (Former Employee), Milford, OHOctober 17, 2012
Pros: lot of different activiies.
Cons: late evening and holiday working.
Spent most of day making out going calls on dialer and physical dialing numbers. It takes team work to have the company succeed. Management for the most part listened and tried to correct problems. The coworkers were very cooperative, the hardest part of the job was getting incoming calls. The most enjoyable part was setting work schedule for myself.
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Good work enviorment, poor management
Customer Retention Specialist (Current Employee), Milford, OHOctober 16, 2012
Very good work enviorment however poor management. I enjoyed the job as well as my co-workers however the management team all had different answers for the same question, which left the employees all following a different protocol.

About Alliance Data

Alliance Data (NYSE: ADS)is a leading provider of transaction services, credit services and marketing services, managing over – Read more