Pros: games with prizes, free meals at times, great benefits, and flex scheduling
A typical day at work would be coming in early, turning on computer, checking accounts in my file, reviewing call backs, processing new accounts, turning on phones, taking multi-line phone calls, and calling 3rd party retail collection accounts. I learned how to work on a fast paced dialer which was at times used for outbound calling. I also learned how to take payments via phone on a new system called JAVA. I worked in a team environment and was involved in the PAL program which trained and encouraged new employees and team members. The most challenging part of job was making sure my budget was hit monthly, this was also my most enjoyable part because it gave me a change to exceed goals and make commission without a cap. My directors and management worked together to always make sure the collectors were not burnt out by encouraging them, playing games that would reward employees cash or gift cards. My co-workers and I always worked together to achieve and exceed team goal.