Pros: learning, building, and growing.
Cons: obstacle of operating systems breaking down but keeping a positive attitude.
A typical day in my position was a very fast paced environment, making sure the seven sites were staffed properly, managing calender schedules of building proper dialer job campaigns, and researching and reporting daily stats to management was just some of daily the task. I enjoyed managing my team, even though there are many obstacles that could typical happened in a day such as the AVAYA Dialer system going down, communicating to the sites the work a rounds by setting up bridge calls to communicate with the help desk while also informing management from the Operation Leads, Supervisors,Managers, Directors, and the VP of the status of the issues. The most enjoyable of this was all of it. Having a strong team, positive mind set, and a business that supports growth and development with a wonderful culture.