Data Entry Representative (Former Employee), Lenexa, KS – December 11, 2013
I take about 110 calls on a average day, increasing calls by double on hoildays and special sells. I learned that patience will take you a long way and helps build character. It has taught me better commucation skills and how to show loyalty to customer. How to give unwanted information in a positvie matter. Co-workers are happy upbeat people of course – more... there is always a few sour apples laying around. The hardest part of the job to not take customers bad mood which is only towards the company and not make it personal. The most enjoyable part of my job is being regonzied for being great at what we do . – less
Customer Service Representative (Former Employee), Reynoldsburg, OH – July 23, 2013
Absolutely terrible work environment. Management above everyone else and used underhanded tricks to fire or force people to quit. Those of us not targeted were compensated at the absolute bare minimum required by law.
Customer Care Representative (Former Employee), Westminster, CO – July 11, 2013
The overall morals of the company are excellent. They are fun and motivating but tough when it comes to home and work balance. The managers are nice and considerate, the leads are fun. The scheduling is horrible. The attendance policy is horrible.
Strange that when the company has had record high level performance they feel the need to give 10% of the work force no bonus or pay increase. It's the hottest topic of employees, and it's killing morale.
There was an employee who had been with the company for over 20 years and was put in the bottom 10% and then let go without any prior discussion – more... of job performance. – less
Client Sales (Current Employee), Salt Lake – April 24, 2013
Pros: used to be fun
Cons: dog-eat-dog approach due to ranking system kills teamwork.
The ranking system is really killing what used to be a fun place to work. It's also killing teamwork.
If you decide to work here be smart to negotiate a high starting salary with the expectation that you will not get a bonus or a pay increase the first year due to the ranking system. You may also be at serious risk of not getting an increase the second – more... year if you are joining a group with a lot of tenure. – less
Not to sure as to what took place due to my memory loss; however, given that htis was a fulltime job,I strongly believe that they must have had many oppurtunities. I possibly would have still been there had I not gone through a layoff. I must have been extremly comfortable.
Manager (Current Employee), Columbus, OH – March 13, 2013
Pros: until the new rating policy was a fun place to work
Cons: ridiculous rating system
As a manager, I am forced to assign 10% of my staff to the bottom level where they are assigned no merit increases and no bonus, even when I feel that those employees are doing a good job. This has really hurt the culture of the company as employees have told me that they are less likely to be team-players, out of the goal of avoiding being ranked in – more... the bottom. I have a lot of difficulty telling an employee that I have given positive feedback all year that they are now in the bottom 10%, because "someone has to be".
If an employee is not performing, that's one thing. But being forced to assign good employees to the bottom is another. I am losing good people! – less