Alliance Data is great place work. They work hard to keep the company moving forward and take the time to recognize that the company would not function without their employees. All employees are compensated well for the work they provide month-to-month. The environment is always friendly and upbeat. They often have department wide activities to keep – more... the staff motivated through the day, week, and months.
Everyone that works there is more than willing to help with any questions you may have. The management staff and supervisors are always there and willing to listen, lend a helping hand, and take suggestions. Alliance staff members work together as a team to provide a common goal.
A typical day at work revolves around a schedule that you are to follow throughout the day to help meet department needs. On any given day there will be specific hours that the supervisors will run a motivation to help keep the environment up-beat and allow the staff to enjoy themselves while performing their duties.
The hardest part of the job is finding the solution that will best fit each customer. You have to take the time to listen to customer and use your negotiation skills as well as incorporate elements of customer service into each interaction, pertaining to that specific scenario.
The most enjoyable part of the job is helping the customers get back on their feet and hearing the relief in their voices when you have found a solution that fits their budget. Alliance has such a great staff that makes getting through day and tough calls easier. Everyone is always full of optimism and encouragement. – less
Sales and Service Representative (Current Employee), Westminster, CO – May 28, 2014
A typical day at work would include logging in to the phones and taking calls to service accounts for customers as needed, I have learned a lot about credit cards and new systems, with a call center the environment is constantly changing with new technology and programs. The management is there to help when needed, i work from home so I don't come face – more... to face with co-workers, but I do have a great team of people. The hardest part of the job would be that it's never the same, every day the call volume can vary, but I do like the challenge and opportunity to learn new things and keep expanding. – less
Sales Associate (Former Employee), Columbus, OH – May 2, 2014
Pros: pay, bonuses, and caring employees (mainly management)
Cons: short breaks, lunches and lack of balance between school work and weekends off
I answered anywhere from 50-80 phone calls per day from customer associated with clients i.e. Victoria Secret, Express, Haband, and etc. Management showed me adequate respect and really cared about me the goals I set out for myself. The co-workers we really respectful and caring. The most enjoyable part of the job involved being around honest and caring – more... people. The paychecks were good as well. – less
Fun work place also sometime the customers calling in
Customer Care Representative (Current Employee), Westminster, CO – April 24, 2014
I work at a Call Center dealing with inbound calls for a private label credit card company. A typical day at work consists of taking 80-100 calls per day answering billing questions, processing payments and providing stellar customer service. I learned how to approach escalated situation in a nice calm way. My co-workers are amazing and help whenever – more... I may need something and we always have fun while doing our jobs. The hardest part of my job is sometimes dealing with those escalated situation and a customer is trying to bully me by screaming in my ear calling me names and go off the wall on the call and the customers are not listening or anything. The most enjoyable part of my job would have to be the people I work with and most of the times when my calls are amazing and the customers treat me with complete respect these calls make me appreciate my job a lot more. – less
Senior Recovery Specialist II (Former Employee), Westerville, OH – March 29, 2014
Pros: games with prizes, free meals at times, great benefits, and flex scheduling
A typical day at work would be coming in early, turning on computer, checking accounts in my file, reviewing call backs, processing new accounts, turning on phones, taking multi-line phone calls, and calling 3rd party retail collection accounts. I learned how to work on a fast paced dialer which was at times used for outbound calling. I also learned – more... how to take payments via phone on a new system called JAVA. I worked in a team environment and was involved in the PAL program which trained and encouraged new employees and team members. The most challenging part of job was making sure my budget was hit monthly, this was also my most enjoyable part because it gave me a change to exceed goals and make commission without a cap. My directors and management worked together to always make sure the collectors were not burnt out by encouraging them, playing games that would reward employees cash or gift cards. My co-workers and I always worked together to achieve and exceed team goal. – less
this company started as a small company but i was one of the first of many hired and had the distinct opportunity to see the company grow around me, the typical day at work consisted of contacting customers who where late on various credit card payments via the use of a dialer