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149 reviews

Alliance Data Employer Reviews

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Customer Service
Data Entry (Former Employee), Northglenn, COSeptember 5, 2014
Pros: friendly staff
Reviewed and approved Credit History. Approved Credit Cards for Customers. I enjoyed helping customer get approved for credit. The job was very educational and easy.
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Great Benifits
Customer Care (Former Employee), Westminster, COAugust 26, 2014
Pros: free lunces and healthcare is great
Cons: not willing to work with schedule change
Would take in at least 70 inbound calls a day. Would explain there billing statement and take payments.
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Fun place to work
Payment Specialist (Current Employee), Westerville, OHAugust 25, 2014
Overall good company to work for and very flexible with scheduling.
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very great place to work
customer service (Former Employee), Columbus ohioAugust 22, 2014
I would arrive at 8:30 to have a coffee, start to get logged in around 8:55 and would begin to take calls at 9:00am. I learned that you could work hard and reach goals and still have fun. Management was awesome, co-workers were as well. Hardest part was nothing, everyone helps everyone. Most enjoyable part was gas cards and bonus money.
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Typical Collections
Customer Retention Agent (Current Employee), Milford, OHAugust 22, 2014
Typical work day consists of making hundreds of outbound calls to private label credit card debtors via auto dialer.
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Solid company, interesting work.
Client Account Manager (Former Employee), Dallas, TXAugust 19, 2014
Worked for Alliance Data for a few years before we were bought by Vertex.
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Poorly managed company with hostile customers & management
Customer Care Associate (Current Employee), Westerville, OHAugust 12, 2014
Pros: it's a job
Cons: short breaks, poor health care, hostile environment
It's a job rather than a career. Customer's, & management, are hostile.
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Great company to work for with great benefits
Customer Care Representative (Former Employee), Columbus, OHAugust 11, 2014
A typical day at Alliance Data revolves around taking 60-80 calls a day which are most customer service calls. The employees there are all great and the environment is also fun due to there are always contests and games going on. The hardest part of the job though in my opinion is finding the right way to deliver bad news among angry customers. Other – more... than that I really enjoyed the interaction with my co-workers all of us bonded very well and even hung out on multiple occasions outside of work. – less
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Call center collections unit
Collections Associate (Former Employee), Whitehall, OHAugust 11, 2014
Pros: flex hours
Cons: make or break metrics, angry customers
Typical work day included calling folks behind on their store credit card accounts to obtain payment or set up alternative payment plan.

It is much like any other call center job, an associate is given a queue worth x amount of dollars and over the course of a month the queue should shrink while the associate meets the metrics for each month.

The – more... supervisory staffed ranged from very new with little experience to very experienced. Overall though, they are easy to work with and will at anytime help an associate raise their numbers.

This is a cut throat business driven by numbers and associates are in direct competition with each other for end of the month bonuses. Needless to say the camaraderie is not very high.

The hardest part of this job is calling people that have been called before to give them the same run down they have heard 20 times before and finding a way to make it sound tired.

The most enjoyable part of the job is landing a big payment that makes your week or month. Once that happens the rest of the month is easy and everything after that is icing on the cake. – less
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One Great Place
Operations Lead (Former Employee), Westerville, OHAugust 7, 2014
Pros: great work/life balance
Cons: hours
Alliance Data was a great place for me to start my professional career. I was given opportunities to grow and learn.
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Productive and fun work place
Customer Care Representative (Current Employee), Thornton, COAugust 7, 2014
Pros: own work space
Cons: repetitive
typical day includes coming in to your own desk and helping customers with billing, taking payments, and other questions about card credit account. Management and coworkers are .great, helpful and friendly
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Laid back, flexible.
Payment Solution Specialist (Former Employee), Columbus, OHAugust 1, 2014
Pros: flexible schedule
Cons: management
Very flexible far as work schedule... management can be biased, only focused on top collectors. Hardest part of the job was dealing w/ management, if you were outspoken or truthful you were considered a problem. Co workers were like family. Your average work day consistent of making calls, & educating customer/debtor on benefits of bringing account – more... current. Most enjoyable part of the work day was meeting or exceeding your goals, on your own, no co-worker, or managers assistance. From my experience in ANY type of collections... You can't put a lot of trust in anyone! Its a competitive job, everyone is gunning to be the best. – less
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Recovery Department
Customer Service, Recovery Collector (Former Employee), Westerville,OHJuly 30, 2014
Pros: helping people resovle past due credit accounts
Cons: accounts uncollected
Inbound and outbound collections calls on limited brand credit accounts
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A call center with multiple departments
Luxury Credit Card Collector (Former Employee), Columbus, OHJuly 29, 2014
A typical day included outbound calls to customers that were behind on their luxury credit card accounts.
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Great company to work for!
Training & Administrative Specialist (Current Employee), Plano TexasJuly 29, 2014
Pros: everything was super
Great people and great job! Immediate supervisor was unreasonable and unpredictable
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The company is good , management sucks
Customer Care (Former Employee), New MexicoJuly 26, 2014
Pros: benefits
Cons: lunch breaks, pay, management, greed
I worked for this company for 6 months never had any problems until they started changing how we get our incentives and started making it really hard for us too. It was pretty clear they were getting money hungry and greedy. I do t believe in screwing acct holders over when they are eligible for certain things. We started to have to play let's make – more... a deal with acct holders and it made the job miserable and uncomfortable. I got tired of getting yelled at and things changing just to make corporate rich. – less
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great job
Payment Solutions Specialist (Former Employee), Columbus, OHJuly 20, 2014
amazing company to work for! great benefits and job security
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Fun workplaces
Collector (Former Employee), Columbus, OHJuly 17, 2014
Sitting At the desk
How to collect student loans
Mange to help others
Friendly
mange to get them to pay there loans
Talking
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#1 place to work
Financial Recovery Support Rep (Current Employee), Westerville, OHJuly 7, 2014
best job to work if wanting to be a successful collector. best place to work for if you are looking for a less stressful work environment.
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Busy call center to much play
Customer Service Rep (Former Employee), Lenexa, KSJune 19, 2014
busy call center but to distracting and loud. Clients would complain about all the back ground noises

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About Alliance Data

Alliance Data (NYSE: ADS)is a leading provider of transaction services, credit services and marketing services, managing over – Read more