Account Manager (Former Employee), Westminster, CO – June 30, 2014
Pros: nice business work environment, cafeteria on site
Cons: benefits ok, could be better
Provided customers with information concerning previous transactions and payment agreements. Resolved customer complaints to 100% satisfaction resulting in customer retention. Kept record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Determine customer’s ability to make current – more... and future payments. Giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the problem. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken. – less
Customer Service Representative (Former Employee), Scottsbluff, NE – July 24, 2013
Was constantly on the phones helping people with there natural gas accounts. I loved helping people but could be stressful if the customer was upset or yelling at you. Co-workers were great! I learned alot of patience and Customer service experience. I also got an award for best Customer service rep. Loved the job and company.
Great incredibly fast growing company. Recent culture changes have made it difficult on the middle management layer, which have a heavy burden of stress placed upon them to enact the culture shift. Executive levels are also under stress, but there is a huge compensation difference between those two layers. Individual contributors and director/above – more... are generally satisfied. – less
Customer Service Sales Representative (Former Employee), Columbus, OH – May 18, 2013
Pros: bonus, hours, location
For the most part, it was enjoyable, working with some supervisors and employees, developing verbal relationships with customer's who are pleased with the services provided and offered. Talking to hundres and maybe even thousands of individuals over time assistanting them with payments, questions they have in regards to their credit card accounts. Also – more... helping them resolve issue to better the credit statuts. The cafeteria was very good with alot of edible choices, that were pretty tasty. Phones for us to use and computers for us to utilize on our breaks. Convenient location to get to and from work and ample oppurtunities to earn extra hours and cash and gifts – less
Customer Service Representative (Former Employee), Overland Park, KS – March 28, 2013
Pros: helping customers, kitchen
Cons: having to upsell
At Alliance I was so happy there being able to process and assist customer in their need for quick finiancing was a great joy to me, also they had a full kitchen when I didn't have to always bring in my lunch.
A typical day at work consist of calling numerous account holders to collect on past due credit cards. At Aliance I leraned how to be more understanding of someones situation and not everyone's situation is trhe same, the management of the company was outstanding I never had ant conflict with any supervisor and I also felt as if I could coome to them – more... with any problem or concern i had whenever. My co-workers were just as amazing, we work as a team! everyone in the department had one goal and that was to make the account holders feel as if we were not just some collection agency trying to collect money but a collection agency who actually cared about their priorities. The hardest part about my job was to not get hooked, although some customers had legitimate reasons to fall behind on a bill I still had a job to maintain and that was to collect payments. I enjoyed a lot of things about alliance but my favorite thing was the games we played when the calls were low. – less
Enjoy learning new things required by my employer. Fast learner and very easy to get along with.
call center Representative (Current Employee), columbus , oh – November 13, 2012
Customer and associate satisfaction includes a typical day at work. For the year that i have been with Alliance Data i have learned a tremendous amount of information including approving retail credit cards, credit bureau disputes, and also web responses. Customer Service has always been a skill that i have had working at McDonalds that will carry with – more... me wherever i decide to work. Managenent and my co-workers are all a great deal of help with any questions or concerns i may have. Currently there is nothing hard about my current position, but what is most enjoyable would be working with customers among our every day lives giving them customer service that they would remember as a positive experience. – less