Customer Care Advocate (Current Employee), Columbus, OH – October 5, 2014
Pros: greater responsibility and ability to produce results.
Cons: there are many recent high school graduates doing the same job
The responsibilities of a customer care advocate are not very different from those of a customer care associate. The main difference comes from the fact that advocates take on a greater leadership role on their respective teams and with the development of new associates. In this position the different governmental regulations pertaining to the issuance – more... of credit are reiterated. The direct supervisor is very encouraging and will attempt to connect the advocate with other opportunities within the company. The biggest challenge is the same as that faced by the customer care associate: balancing the need to satisfy customer desires and business needs The best part about the promotion is the increased stake in the team and the development of new personnel. – less
Many opportunities to advance and grow within the company
Autodial Lead (Former Employee), Westerville, OH – August 15, 2014
- A wide variety of tasks were done each day. I had an opportunity to - perform many jobs. From taking phone calls and reviewing a bill with the customer, or sitting - The tough part of the job was telling customers that we were not willing to reverse a reported late payment to the credit bureau's. Especially when it could affect home buying, etc. - – more... Managment was relaxed, but firm. Took an interest in advancing up through the company – less
Account Manager (Former Employee), Westminster, CO – June 30, 2014
Pros: nice business work environment, cafeteria on site
Cons: benefits ok, could be better
Provided customers with information concerning previous transactions and payment agreements. Resolved customer complaints to 100% satisfaction resulting in customer retention. Kept record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Determine customer’s ability to make current – more... and future payments. Giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the problem. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken. – less
Direct-Mail company where boredom is nearly non-existent.
Insert Operator (Former Employee), Dallas, TX – November 13, 2013
High-production warehouse with friendly and social employees, and managers that are willing to do as much as allowed to accommodate and assist their employees with the goal of creating a productive yet fun & enjoyable workplace.