Account Manager (Former Employee), Westminster, CO – June 30, 2014
Pros: nice business work environment, cafeteria on site
Cons: benefits ok, could be better
Provided customers with information concerning previous transactions and payment agreements. Resolved customer complaints to 100% satisfaction resulting in customer retention. Kept record of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Determine customer’s ability to make current – more... and future payments. Giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the problem. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken. – less
Direct-Mail company where boredom is nearly non-existent.
Insert Operator (Former Employee), Dallas, TX – November 13, 2013
High-production warehouse with friendly and social employees, and managers that are willing to do as much as allowed to accommodate and assist their employees with the goal of creating a productive yet fun & enjoyable workplace.
Research Clerk (Current Employee), San Antonio, TX – September 9, 2013
Pros: we get 15 minutes slips each week, if we have perfect attendance, we accumulate these to take time off.
Cons: there's no room for advancement.
When I get to work I check for any pending payments due in the morning so these can make it to the daily deposit, then I start balancing all the accounts that I handle, review any pending special assignments and work on these. The rest of the day is basically looking up checks to be able to find an account for customers that had sent without any information – more... or account, which make these very hard to find, as we handle thousands of checks/accounts in a daily basis. I enjoy working very much with my supervisor, she is very knowledgeable and fun to work with. – less
Executive (Current Employee), Columbus, OH – August 21, 2013
Pros: fast promotion
Cons: 10% mandatory low performance rating for employees
The challenging part is for the management to force some employees into lowest 10% rank of performance (a GE method). Although done in a relative rank, it is hard to define what metrics to use to quantify/justify this bottom 10% rank, thus subjective opinions matter more. To front-line sales function, this performance rating approach makes perfect sense – more... to motivate employess, but to other supportive functions (IT, finance or analytics) this performance rating method approach will potentially lead to long term issue of high employee "churn" or low job satisfaction. – less
Pros: benefits, room for promotions, paid holidays and vacation
Here I took customer service calls for two different companies. First starting in the canle are where I could post payments to accounts, change programming, and turn service on and off. I was then promoted to taking supervisor calls in the electric company division where I took calls from customers who were upset. I was able to set up payment arrangements, – more... turn service on and off and send important documentation to the PUCT. – less