Cons: longer mall hours in comparison to other malls, a 10 hour shift would only have a one 30 minute break
As a Manager-In-Training a typical day at work would include coaching every sales associate and key holder with their sales quota, ensuring that there is proper visual presentation on new merchandise, and providing customer service. I am required to not only meet my own sales quota for the day and the week, but also the entire budget of the whole store.
I learned how to handle dissatisfied and distressed customers more calmly and effectively. For instance, customers who are not satisfied with the quality of the merchandise are given different options such as return, exchange, and replace.
The manager that I worked with was very optimistic and motivational with the team. The only downfall is the management higher than that which includes the District Manager. I found that work ethic of District Managers vary in the company. For instance, my previous district manager was able to visit and supervise the store at least once a week in order to ensure that the employees were able to commit to tasks. On another hand, the current district manager is only able to visit and supervise the store once a month, which limits his knowledge of his employees and the customers that are being served.
Co-workers all have the same goal, which is to meet their sales quota for the day. Even though everyone's goals are individual quotas, we also act as a team since everyone help each other to meet their quotas.
The hardest part of the job is theft issues. Since the store is located in the heart of downtown and the volume of people entering the store per hour could be over 300, it is sometimes quite difficult to ensure that items are not being stolen especially with the most 5 employees working during the busy hours.
The most enjoyable part of the job is to meet new people and knowing that they are satisfied with the merchandise you've helped them decide on.