Airport Terminal Services Employee Reviews

Found 87 reviews matching the search
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Frustrating
Ramp Agent (Former Employee) –  Edmonton, AB26 April 2017
This is a position almost anyone can do with little to no experience in the airline industry. The hours are long though the amount of work that had to be done varies depending on which crew your on and what the season is. The job culture around this company is frustrating because if you are someone who is new to the industry they don't shadow you as well as other employers. Don't apply to work here unless it's something you enjoy or are familiar with the industry.
Pros
Flight Passes, Benefits
Cons
Physically Demanding, Poor Job Culture, Lack of Overtime, Noise Polluted Environment
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Would not recommend to anyone
Customer Service Agent (Former Employee) –  Calgary, AB18 April 2017
There is so much turnover here which means you get little to no training, no support from management, and are expected to do everything by yourself. Very stressful and not worth the pay.
Pros
meeting new passengers
Cons
long hours, split shifts, no proper training
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Don't Apply
Ramp Agent (Former Employee) –  Edmonton, AB10 April 2017
Terrible management. You could never ask management to do something in person because it will never get done. Instead, you would have to write an email and still wait 3 weeks for something to get done.
They will do everything in their power to not pay what is owed to you.
Best part about it are the other ramp agents that are having the same issues as you.

You work there full time and they label you as part time so they don't have to give you benefits.

Work for Air Canada, Executive Flight Center or Swissport instead.
Turnover rate is very high since they are incapable of keeping employees. Plus, the pay is not good for what you do at all.
Pros
Other Ramp Agents
Cons
Management
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Management makes working conditions ridiculously poor
Ramp Agent (Current Employee) –  Winnipeg, MB7 April 2017
Management at ATS will harass and threaten long time serving employees until they eventually give up and quit. Working at ATS is a living nightmare and the pay isn't worth it.
Pros
None
Cons
Management
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Passenger Service Agent
Passenger Service Agent - United Airlines (Current Employee) –  Toronto, ON31 March 2017
Checking in Passengers if they have proper documents going to U.S.
Working together as team with other agents. Making sure the flights leave on time and passengers are checked properly before the flight restriction time.
Pros
meeting new people
Cons
long hours
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Long hours, horrible pay, no time off.
Passenger Service Agent (Former Employee) –  Edmonton, AB30 March 2017
You're not allowed any time off, and when you give a schedule, just so you'll quit, they put you working days you needed off. You're scheduled for 10 and a half hours, you only get paid for 8, but you're told to sit there in the office in the dark, because the supervisor doesn't want to waste energy. Only to turn around and say you do nothing at work.
Pros
Nothing
Cons
Everything.
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Labor staff are great, management lacking
Crew Chief (Former Employee) –  Edmonton, AB14 March 2017
Management took from you easily but when you needed them to do their job they hid from that opportunity. Labor staff was great though, some bad apples in the bunch as per usual.
Pros
Lots of opportunities for down time
Cons
Winters are brutal, Management poor
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One of the easiest jobs ever
Lead Hand/Supervisor (Former Employee) –  Edmonton, AB27 February 2017
So if you're using for a easy job this couldn't be the easiest job in my life time. You work for an hour and get 3 hours off which is bad abut good for the lazy people
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Fun
Absolute total service home management (Current Employee) –  Chilliwack, BC26 February 2017
Working for this company was fun and up beat enjoyed the long hours and the hard work and everyday experiences.I learnt alot from this company and the boss was great.
Pros
pays well
Cons
long hard hours of work
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overall good experience
Crew Chief (Former Employee) –  Edmonton, AB10 February 2017
i joined airport terminal services as ramp crew after 6 month got promotion as ramp crew chief .when its too cold lots of people do sick called and only few crew handling all ramp duties its very hard to manage.i never did sick call and over all its good experience.
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This company is a joke. Stay far away
Ramp Agent (Current Employee) –  Winnipeg, MB6 February 2017
This company treats its employees like garbage. Management are a bunch of drunks. They will give new employees a used uniform because they don't think you will stay long enough. There are constant safety issues due to lack of training. No room for advancement. Constant payroll mess ups. Management is always trying to save money, cut corners, etc. This company is a joke. Don't even waste your time.
Pros
None
Cons
Don't waste your time
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fun workplace if you really love being around airplanes
Ramp Agent (Current Employee) –  Winnipeg, MB3 February 2017
We always have the same routine at work every single. We offload and onload every single bag that is in the plane. We arrange the bags of the passengers according to their flight number.
Pros
Free food sometimes
Cons
long hours and poor management
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Crew chief
Ramp Lead (Former Employee) –  Edmonton, ab29 January 2017
I started as a luggage handler, within a month of starting I was a crew chief, I always stayed late just to help out because on night shift thats where the best people were. those that showed they had very good work ethic got promoted faster than most. Hand down the best job u ever had. I would go back in a heart beat. You get to learn about planes that most people don't know.
Pros
Benefits and flight passes. Flight attendants.
Cons
Gm sucked.
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fun group of people to work with
Crew Chief (Former Employee) –  Edmonton, AB2 January 2017
Management had its issues of not caring for their employees, but the staff I worked with was amazing and friendly,.

Managements buggiest issue was making promises that they never had any plans to keep.
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big time no
Ramp Agent (Current Employee) –  Toronto, ON22 December 2016
never again i will work there again

no respect
management treats you like your no one
pay you nothing
wont put in the hours to pay you at all
your always fighting for your last pay
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it was okay.
Ramp Agent (Former Employee) –  Edmonton, AB16 December 2016
they tried to get me to go back to work on an injury when the doctor told me i should be goiing back to work, they threatened me my job, I was scared to go back to work to permenantly injure myself.
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Passenger Service Agent
Passenger Service Agent (Current Employee) –  Toronto, ON1 December 2016
Agencies like Swissport who run over 8 airlines takes 2 weeks, with ATS it takes 3 months or more to train its employees, same process goes for acquiring a RAIC (Restricted Access Identity Card), expect a very slow process, unqualified employees, management, and very slow work environment. ATS does not recognize post secondary education. If you are hired for PSA role, expect minimum wage pay. Benefits kick in at 6 months of employment.

However despite all the negative it is great for acquiring experience.
Pros
Experience to transfer to other airlines, unionized workplace
Cons
Minimum wage, benefits, training, management, employees
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You barely make just above minimum wage.
Ramp Agent (Current Employee) –  Winnipeg, MB26 November 2016
Not a bad entry level job working on steel birds, loading and offloading bags in confined spaces are challenging at times but it's a good workout & the cold weather is quite nasty as the airport is super windy for some reason. Other than that the pay really sucks so don't stick around too long $11.30/hr isn't worth it.
Pros
Westjet benefits after 3 months, part time shifts are short and you get a nice workout
Cons
Just a few cents above minimum wage
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Horrible, do not even think about applying here
Ramp agent (Former Employee) –  Winnipeg, MB24 November 2016
Horrible horrible horrible company. Management sucks, training sucks, equipment sucks, everything about this company sucks. Constant turnover, unqualified trainers, be prepared not to be trained on anything. This company does not care about its employees. Everyone in management is condescending. This company also frequently breaks labour laws.
Pros
None
Cons
Everything sucks
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It is ok as s starting work
Passenger Service Agent (Current Employee) –  Vancouver, BC15 November 2016
Just to get raic done.
No life.

Managers always care about their own personal life. they'll make work 7 days with no days off. If you work other job in same airport they come and insult you infront of your other employer.
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Overall rating

3.4
Based on 528 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
3.0
Culture
3.2