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61 reviews

Airport Terminal Services Employer Reviews

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Entry level ramp agent
Ramp agent (Former Employee), Toronto, ONSeptember 10, 2014
Pros: lots of breaks
Cons: everything else
If you become an entry level ramp agent at YYZ 249/250 you will experience the following:

A union that is weak and lacks Influence unless you personally know the district chair and he likes you. Otherwise you will need to play office politics until you can win him over. Emails to union officials go unanswered unless you press the issue more than you – more... should have to. Like other ramp agent positions in the industry you will be expected to work holidays and will be paid minimum wage. Additionally, you will be working in an environment that it dangerous and will not be given the proper training. The upper and lower management is a joke and favoritism runs rampant through the company. At YYZ they made someone a ramp manger who is unqualified and rude, and does not know how to push back an aircraft. Pathetic company when it comes to HR and being properly paid. Write down all your hours and be diligent because they will underpay you if they can get away with it. – less
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fun environment
Ramp Agent (Current Employee), winnipeg,mbApril 20, 2014
typical day at work during winter, i learned i lot for every job i have like you need to check everything and how to supervised the people under you.
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hardworking but fun
RAMP ATTENDANT- LEADHAND (Former Employee), edmontonMarch 24, 2014
Very busy, problem solving, physical job but awesome management and co workers
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Horrible management and safety is overlooked
ramp agent (Former Employee), united - terminal oneJanuary 2, 2014
Cons: long hours, bad mangement, bad behaviour
ATS has no concern over safety they let people operate machinery without proper training. They give employees unsafe equipment to work on and worst of all they dont offer any benefits and the union chair is someone who does nothing but sleep in a chair all day.... DO NOT WORK FOR YYZ AIRPORT TERMINAL SERVICES SAVE UR TIME AND ENERGY
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Horrible employer PERIOD, stay away, you've been warned (YYZ)
Ramp Agent (Former Employee), Toronto, Ontario (YYZ)November 14, 2013
Pros: sleep at work, do anytthing, as many hours
Cons: no pay, little pay, payroll issues, management, hr and practically everything else
After being trained for 7 days, we were thrown onto the ramp. Left alone without escorts at all times and not knowing the proper rules. The HR sucks and Management is even worse. The company did not care whether we got out security clearance or not. They don't even have a punch clock that works, which means the hours go based on whatever the manager – more... says. Even signing in on the designated 'sign-in' sheet doesn't matter. They will not pay you for work you do, even if you stay overtime, they pay you regular. 150 bucks deducted for uniform 40 for parking. No uniform received and no PPE. You are paid 10.51 and if you are new, they abuse you. You are made to work harder than everyone else and YOU WILL NOT GET PAID properly.

HR is slack and the payroll guy is a complete waste. Neither can do their jobs, they cry about how tough their job is.

Stay clear of ATS, they don't have benefits and will not have them in the near future. People have been seen signing in, not working and signing out. Everyone sleeps on the job and if you need a hand, only a few people are willing to help out.

NO ROOM FOR ADVANCEMENT! They say you can, but really, you cannot. The next step up is 11 bucks, which you become a lead. At Air Canada, the same position gets you more than double (26 bucks as a lead). More responsibility for minimal raise. – less
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Fast paced, fun, and wonderful co-workers
Passenger Services Agent (Former Employee), Mississauga, OnJune 15, 2013
Pros: free parking
Cons: not enough hours
A typical day at work has you helping at least 100 customers with tickets, baggage, boarding passes, upgrades and customer concerns. I learned a lot about customer service and how to please difficult customers. The management was friendly and my co-workers were great. The hardest part of the job was the flight delays or cancellation. The most enjoyable – more... part of my job was all the different people I got to meet. – less
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Good place to learn the basics of flight cargo
Cargo Agent (Current Employee), Mississauga, ONApril 25, 2013
ITs a good place to work, but the pay sucks ... They are long periods of standing around, but when you work, you work.

Usually its an 8hr day but always room for overtime.
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excellent company.
passenger service agent (Former Employee), Calgary,ABMarch 30, 2013
It's a very good company, I worked their for one season and I absolutely feel regret that I left them .
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Worst company to work for
Ramp (Former Employee), Winnipeg, YwgFebruary 5, 2013
Pros: nothing
Cons: everything
Poor wages, poor benefits, management useless, first 3 years there and didnt even see the station manager nor even sure what he does,corporate micromanaged, equipment sucks, uniform only for some that fit or you get used.
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Fun work place
Crew Chief (Current Employee), Edmonton International AirportJanuary 17, 2013
Pros: flight passes
Cons: mandatory over time
I start 5 am and do my first flight by 6 am. I am a crew chief and I am responsible for the off loading and loading of flights as well as the on time departure of flights. It's a fast place work environment, we have a time frame in which we need to work within to satifsy our customers. They do not have a very strong management team.
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Terrible Management
Lead (Former Employee), YULJanuary 1, 2013
Pros: medical
Cons: everything else
Terrible Management, poor wadges and they find all kinds of reasons not to give you your full raise. They put you in situations where you take responsibility for everything, even things out of your hands. Also terrible equipment due to a budget limit, over all unsafe and poor working environment.
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Fast pace work enviroment
Ramp Agent (Current Employee), San Jose, CASeptember 29, 2014
Very good company, good training, very professional and caring
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DO NOT WORK FOR ATS
OPERATIONS AGENT (Former Employee), CMHSeptember 20, 2014
Cons: low wages..aweful untrained management
ATS WILL HIRE ANYONE TO KEEP GETTING MONEY FROM UNITED AIRLINES. THEY ARE THE WORST UNORGANIZED COMPANY I HAVE EVER SEEN. TO KEEP FROM PAYING YOU ANY OVERTIME THEY WILL SPLIT YOU PAYCHECKS, IF YOU GET PAID YOUR CORRECT HOURS FROM THE PREVIOUS WEEK. THEY GET EMPLOYEES EXCITED ABOUT GOING ON OUT OF TOWN TRIPS FOR TRAINING, BUT THEN THEY WILL NOT EVEN – more... PROVIDE YOU WITH ENOUGH PER DIEM TO SURVIVE WHILE YOUR THERE. THE MANAGEMENT IS UNDERHANDED AND DIRTY. I AM SURE WHEN UNITED AIRLINES FINDS OUT ABOUT THERE BUSINESS PRACTICES THEY WILL GET RID OF THEM. IF YOU HAVE NO GOALS IN LIFE AND WANT A NOTHING JOB ATS IS YOU GO TO COMPANY – less
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fun place to work poor management but fast work
groomer (Former Employee), Portland, ORSeptember 3, 2014
the hardest part of the job was dealing with management they did not care about the employees. that said what made the job enjoyable was the co workers they made the whole job fun because after awhile of working together we bacame like family and got along very well
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Liked working there but the wee hours in the morning were hard
Ticketing Agent (Former Employee), Las VegasAugust 20, 2014
Pros: short work days, great people, flexable
Cons: horrible early hours
Overall a good company to work for. When Corporate came in they were horrible knit picking at every little thing. Otherwise good company.
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Great part time job
Customer Service Agent (Former Employee), Palm Springs, CAAugust 16, 2014
Pros: excellant part time job
Cons: no benefits
Always busy preparing for flight arrival and departures.
Communication with ground crew and flight crew is critical.
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its a fun place to learn and gain experience
Ramp Agent (Former Employee), Ontario, CAAugust 14, 2014
Pros: bbqs, pizza partys, competitive pay $$$
Cons: no benefits, only 15-20 hrs a week
Just part time is good,..transitional part time job but not a career,..managment is very low...you have to be able to handle favoritism, critisism, discrimination,..other than that your good, you get a nice cardio workout exercise and getting paid doing fun job.
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Unreliable work place
Operations Coordinator (Former Employee), Las Vegas, NVJune 9, 2014
Pros: a steady souce of income
Cons: a steady souce of income
I enjoyed working in the airport, its a great place to meet people and network. ATS is not the most dependable company to work for if you're looking for job security of a place to build a career. Management is never on the same page so the company operates on different rules depending on what shift you work.
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Good company
Grooming Supervisor (Former Employee), Baltimore, MDJune 3, 2014
Pros: annual raise
Cons: job stability/contract work
Fast paced challenging environment. Good company within the aviation business.
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Cool company, but don't expect to make a career out of it.
Ramp Agent (Current Employee), Ontario, CAMay 21, 2014
Pros: fun, easy work, friendly environment
Cons: crazy schedules, lack of hours, work on holidays
I enjoy working here but I just find it hard to take it serious in the long run. I feel like this job is more for someone just starting out in the work environment.

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About Airport Terminal Services

ATS (Airport Terminal Services, Inc.) serves approximately 40 airports in the United States and Canada with over 2,000 employees. – Read more

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