Ramp Agent (Former Employee) – Edmonton, AB – 22 August 2017
- overworked, underpaid, and un-valued. - work can be fun as long as you work with other good ramp agents. - equipment are always either tagged or under repair, therefore you end up having blamed for delays. - management is lead by a dictator, on which she gives preferential treatment to whom she like. This is also true with some managers in the company, who either sits on their dm cars and pretend to do something, or stare at her computer and have lots of coffee breaks. - you'll work with a terrible, ill-mannered morning bagroom lead, so ill-mannered, that management doesn't even care if you complain about her and is also giving her preferential treatment. - management will try to find something to get you fired. - very odd discipline points system, i.e you get a point on your record for callling-in sick, in which they could use against you at any time. - really nice HR lady, but you could feel her hands are tied. - there are many replacements available, so don't expect to be valued in the company, as there are out-of-high school students that are willing to replace you. - expect to provide your own gear as company provided gear, such as jackets and gloves, are sub-par and inadequate...especially during winter time.
The best part in everyday tasks are challenging , is the weather outside, planes delayed, passengers or a simple baggage missing. Fast paced environment, you get to work outside so be ready for winter, the job itself is physical and very demanding, wear the appropriate clothing. If you do not enjoy the first 2 weeks just don't bother on continuing, it will only get though get tougher. Once you get the handle on everything it just become easier. Pay attention in training, the airport has its own rules and must be obeyed.
Working outside, meet all kinds of people, travel discount
Shift work, concerns are hardly met, the paying could be better for the job that's done
Nice place to work if you are passionated by aviation, not very concerned about money, and ready to lift heavy bags despite rain, snow, hail, wind, heat, very cold...
Advantages: - easy to get hired as a ramp agent, and then to evolve to crew chief due to high turn over - high security standards on the job (compared to other handling companies) - Westjet benefits after 3 months - various shifts in part or full time to fit your schedule - easy shifts trading - 'paid' workout as duties are mainly physical - training provided all along the career with possibility to be signed off on a variety of equipments / vehicles / procedures (marshalling, towing, water servicing etc.)
Disadvantages: - very low wage (just above the minimum) - hard and physical job (stacking bags in the pits with low clearance, working on apron whatever the weather conditions) - only 1 manager seems to have human qualities and care about the employees, others will be either condescendant or yell at you for any reason - Union will not help you in case of disagreement, despite the 35$ biweekly deducted from salary
High turnover, airport environment, westjet benefits, various shifts, nice co-workers
ok place to work, Responsible for arrival and departure of airplanes -Working in a team environment, safety, on time performance -Passenger check-in and ticketing -Passenger boarding and baggage services/lost and found
Passenger Service Manager (Current Employee) – Mississauga, ON – 30 May 2017
Company promotes within and offers great benefits. I have gained extensive knowledge on the aviation industry.
Combining my education with the knowledge gained in this industry I have no doubt I will succeed on my path, reach the desired goals and grow as a person. I am a hard worker, team player, a fast learner, organized, reliable, and have high expectations for myself.
Great job. Have to arrive 2 hours early for every shift, to pass security clearance.
Ramp Agent (Former Employee) – Mississauga, ON – 29 May 2017
If you have no other dedications to your daily life, then this job is for you. People working at the airport have their lives around the airport schedule. ATS provides hours if that is what you are looking for. Vending machine to purchase snacks and drinks available in the break room for $1.
The pay is really low, you start with $11.30/hour, people come and go as they find higher paying positions. The higher management expects underpaid workers to play around with jet planes that cost millions of dollars. Work is hard, not for the weak ones. Summer, winter, cold, hot, rain, snow, -45 windchill, etc. This job is only for people who really like to work on airports and need the money. Middle-level management is okay, they understand the workers but can't do much about the pay.
Working outside, physical work (instead of a gym), fun for people who like airports, lots of overtime
Low salary, high staff turnover, high management doesn't care about employees
Ramp Agent (Former Employee) – Edmonton, AB – 26 April 2017
This is a position almost anyone can do with little to no experience in the airline industry. The hours are long though the amount of work that had to be done varies depending on which crew your on and what the season is. The job culture around this company is frustrating because if you are someone who is new to the industry they don't shadow you as well as other employers. Don't apply to work here unless it's something you enjoy or are familiar with the industry.
Ramp Agent (Former Employee) – Edmonton, AB – 10 April 2017
Terrible management. You could never ask management to do something in person because it will never get done. Instead, you would have to write an email and still wait 3 weeks for something to get done. They will do everything in their power to not pay what is owed to you. Best part about it are the other ramp agents that are having the same issues as you.
You work there full time and they label you as part time so they don't have to give you benefits.
Work for Air Canada, Executive Flight Center or Swissport instead. Turnover rate is very high since they are incapable of keeping employees. Plus, the pay is not good for what you do at all.
Passenger Service Agent - United Airlines (Current Employee) – Toronto, ON – 31 March 2017
Checking in Passengers if they have proper documents going to U.S. Working together as team with other agents. Making sure the flights leave on time and passengers are checked properly before the flight restriction time.
Passenger Service Agent (Former Employee) – Edmonton, AB – 30 March 2017
You're not allowed any time off, and when you give a schedule, just so you'll quit, they put you working days you needed off. You're scheduled for 10 and a half hours, you only get paid for 8, but you're told to sit there in the office in the dark, because the supervisor doesn't want to waste energy. Only to turn around and say you do nothing at work.