Passenger Gate Agent (Former Employee), Detroit Metro Airport- DTW – May 9, 2014
Pros: we get off before dark.
Cons: low pay, no days off, poor upper mgmt
They don't hire enough people so you can never request a day off even if it's four weeks in advance (you are better off calling off). Management is TERRIBLE. They belittle you in front of passengers to – more... make themselves look powerful and all-knowing. If you buy the station manager some gifts she will eat out of your hand. Everybody is miserable because the pay is minimal (you top out at $11) pressure not to screw up is shoved down our throats daily. Out bosses boss is racist and a bigot. Makes fun of other cultures and races DAILY (our customers are allll foreign). Corporate has been called multiple times but NOTHING CHANGES. Don't work here unless you are nearly homeless. – less
interesting not boring job, huge pressure but time going fast
Passenger Service Agent (Current Employee), Mississauga, ON – April 12, 2015
Good job, very interesting environment airport, management overall ok but sometimes they are lost with there job.. Salary need to be much better because of job huge responsibility. Co-workers are very good.
OPERATIONS COORDINATOR MANAGEMENT (Current Employee), Pearson International Airport – April 2, 2015
When I first sit down at my desk, I open all applications needed to do my job correctly (about 10 applications). I am always involved with management to rectify any issues that arise during the day. – more... I answer phones, communicate over the radio and speak on the air to ground . There's a lot of clerical work and stats that need to be done daily. It is a very fast paced, high stress, quick thinking environment that I enjoy. Like any job, co-workers are hit and miss but I've learned to adapt to different personalities so I am able to get along with most. This also applies to working with the public. The hardest part is coming up with solutions to better the company and management doesn't acknowledge it. "If you're not part of the solution, you're part of the problem." I'd like to think that I will always try and be part of the solution. – less
Ramp Agent and Team leader (Former Employee), Montreal – January 19, 2015
I start work by setting up the gate for the arrival of my flight. I work under time pressure because of the expected time of flight departure. I work as a Team Leader which means i direct around 6-8 workers to perform their tasks and duties around the flight. I always make sure that everyone in the flight works as a team and not as an individual.
Ramp Agent (Relief Crew Chief) (Former Employee), calgary ab – November 21, 2014
• Good active listening skills • Computer Literate - Adept with Microsoft application • Determined, self-motivated and hardworking individual • Willing to work under pressure and flexible to time and place assigned • Trainable and attentive when it comes to learning • Trustworthy and honest individual
Passenger Service Lead (Current Employee), Toronto, ON – October 15, 2014
Pros: ability to work as much overtime as desired
Cons: lack of appreciation of employees from managment
Working with a handling company that must balance multiple contracts there is always job insecurity, airlines like a customer must always be satisfied with management and employee performance. Airline – more... employees like myself deal with all types of people in various scenarios. Travel is such a stressful event for many especially those inexperienced travellers whom are often overwhelmed with the reality of it. Daily we encounter passengers who do not have sufficient documentation to travel, expired documents, overbooked flights, delays, cancellations, misconnections and security breaches. In a fast paced environment where every minute counts although stressful we are always guaranteed something new. Each day offers different learning experiences and challenges, it is never a dull moment. In a lead position I must not only oversee and assign the positions of my coworkers but I am the one who is consulted in case of system failures or passenger complaints. Our Toronto team is very enthusiastic and hard working always putting forward there best efforts and that helps to facilitate our entire operation. – less
Ramp agent (Former Employee), Toronto, ON – September 10, 2014
Pros: lots of breaks
Cons: everything else
If you become an entry level ramp agent at YYZ 249/250 you will experience the following:
A union that is weak and lacks Influence unless you personally know the district chair and he likes you. Otherwise – more... you will need to play office politics until you can win him over. Emails to union officials go unanswered unless you press the issue more than you should have to. Like other ramp agent positions in the industry you will be expected to work holidays and will be paid minimum wage. Additionally, you will be working in an environment that it dangerous and will not be given the proper training. The upper and lower management is a joke and favoritism runs rampant through the company. At YYZ they made someone a ramp manger who is unqualified and rude, and does not know how to push back an aircraft. Pathetic company when it comes to HR and being properly paid. Write down all your hours and be diligent because they will underpay you if they can get away with it. – less
ramp agent (Former Employee), united - terminal one – January 2, 2014
Cons: long hours, bad mangement, bad behaviour
ATS has no concern over safety they let people operate machinery without proper training. They give employees unsafe equipment to work on and worst of all they dont offer any benefits and the union chair is someone who does nothing but sleep in a chair all day.... DO NOT WORK FOR YYZ AIRPORT TERMINAL SERVICES SAVE UR TIME AND ENERGY
Cons: no pay, little pay, payroll issues, management, hr and practically everything else
After being trained for 7 days, we were thrown onto the ramp. Left alone without escorts at all times and not knowing the proper rules. The HR sucks and Management is even worse. The company did not care – more... whether we got out security clearance or not. They don't even have a punch clock that works, which means the hours go based on whatever the manager says. Even signing in on the designated 'sign-in' sheet doesn't matter. They will not pay you for work you do, even if you stay overtime, they pay you regular. 150 bucks deducted for uniform 40 for parking. No uniform received and no PPE. You are paid 10.51 and if you are new, they abuse you. You are made to work harder than everyone else and YOU WILL NOT GET PAID properly.
HR is slack and the payroll guy is a complete waste. Neither can do their jobs, they cry about how tough their job is.
Stay clear of ATS, they don't have benefits and will not have them in the near future. People have been seen signing in, not working and signing out. Everyone sleeps on the job and if you need a hand, only a few people are willing to help out.
NO ROOM FOR ADVANCEMENT! They say you can, but really, you cannot. The next step up is 11 bucks, which you become a lead. At Air Canada, the same position gets you more than double (26 bucks as a lead). More responsibility for minimal raise. – less
Passenger Services Agent (Former Employee), Mississauga, On – June 15, 2013
Pros: free parking
Cons: not enough hours
A typical day at work has you helping at least 100 customers with tickets, baggage, boarding passes, upgrades and customer concerns. I learned a lot about customer service and how to please difficult customers. – more... The management was friendly and my co-workers were great. The hardest part of the job was the flight delays or cancellation. The most enjoyable part of my job was all the different people I got to meet. – less
Ramp (Former Employee), Winnipeg, Ywg – February 5, 2013
Poor wages, poor benefits, management useless, first 3 years there and didnt even see the station manager nor even sure what he does,corporate micromanaged, equipment sucks, uniform only for some that fit or you get used.
Crew Chief (Current Employee), Edmonton International Airport – January 17, 2013
Pros: flight passes
Cons: mandatory over time
I start 5 am and do my first flight by 6 am. I am a crew chief and I am responsible for the off loading and loading of flights as well as the on time departure of flights. It's a fast place work environment, we have a time frame in which we need to work within to satifsy our customers. They do not have a very strong management team.
Terrible Management, poor wadges and they find all kinds of reasons not to give you your full raise. They put you in situations where you take responsibility for everything, even things out of your hands. Also terrible equipment due to a budget limit, over all unsafe and poor working environment.