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Airport Terminal Services
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54 reviews

Airport Terminal Services Employer Reviews

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fun environment
Ramp Agent (Current Employee), winnipeg,mbApril 20, 2014
typical day at work during winter, i learned i lot for every job i have like you need to check everything and how to supervised the people under you.
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hardworking but fun
RAMP ATTENDANT- LEADHAND (Former Employee), edmontonMarch 24, 2014
Very busy, problem solving, physical job but awesome management and co workers
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Horrible management and safety is overlooked
ramp agent (Former Employee), united - terminal oneJanuary 2, 2014
Cons: long hours, bad mangement, bad behaviour
ATS has no concern over safety they let people operate machinery without proper training. They give employees unsafe equipment to work on and worst of all they dont offer any benefits and the union chair is someone who does nothing but sleep in a chair all day.... DO NOT WORK FOR YYZ AIRPORT TERMINAL SERVICES SAVE UR TIME AND ENERGY
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Fast paced, fun, and wonderful co-workers
Passenger Services Agent (Former Employee), Mississauga, OnJune 15, 2013
Pros: free parking
Cons: not enough hours
A typical day at work has you helping at least 100 customers with tickets, baggage, boarding passes, upgrades and customer concerns. I learned a lot about customer service and how to please difficult customers. The management was friendly and my co-workers were great. The hardest part of the job was the flight delays or cancellation. The most enjoyable – more... part of my job was all the different people I got to meet. – less
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Good place to learn the basics of flight cargo
Cargo Agent (Current Employee), Mississauga, ONApril 25, 2013
ITs a good place to work, but the pay sucks ... They are long periods of standing around, but when you work, you work.

Usually its an 8hr day but always room for overtime.
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excellent company.
passenger service agent (Former Employee), Calgary,ABMarch 30, 2013
It's a very good company, I worked their for one season and I absolutely feel regret that I left them .
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Worst company to work for
Ramp (Former Employee), Winnipeg, YwgFebruary 5, 2013
Pros: nothing
Cons: everything
Poor wages, poor benefits, management useless, first 3 years there and didnt even see the station manager nor even sure what he does,corporate micromanaged, equipment sucks, uniform only for some that fit or you get used.
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Fun work place
Crew Chief (Current Employee), Edmonton International AirportJanuary 17, 2013
Pros: flight passes
Cons: mandatory over time
I start 5 am and do my first flight by 6 am. I am a crew chief and I am responsible for the off loading and loading of flights as well as the on time departure of flights. It's a fast place work environment, we have a time frame in which we need to work within to satifsy our customers. They do not have a very strong management team.
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Terrible Management
Lead (Former Employee), YULJanuary 1, 2013
Pros: medical
Cons: everything else
Terrible Management, poor wadges and they find all kinds of reasons not to give you your full raise. They put you in situations where you take responsibility for everything, even things out of your hands. Also terrible equipment due to a budget limit, over all unsafe and poor working environment.
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Unreliable work place
Operations Coordinator (Former Employee), Las Vegas, NVJune 9, 2014
Pros: a steady souce of income
Cons: a steady souce of income
I enjoyed working in the airport, its a great place to meet people and network. ATS is not the most dependable company to work for if you're looking for job security of a place to build a career. Management is never on the same page so the company operates on different rules depending on what shift you work.
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Good company
Grooming Supervisor (Former Employee), Baltimore, MDJune 3, 2014
Pros: annual raise
Cons: job stability/contract work
Fast paced challenging environment. Good company within the aviation business.
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Cool company, but don't expect to make a career out of it.
Ramp Agent (Current Employee), Ontario, CAMay 21, 2014
Pros: fun, easy work, friendly environment
Cons: crazy schedules, lack of hours, work on holidays
I enjoy working here but I just find it hard to take it serious in the long run. I feel like this job is more for someone just starting out in the work environment.
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Miserable work place, no upward mobility
Passenger Gate Agent (Former Employee), Detroit Metro Airport- DTWMay 9, 2014
Pros: we get off before dark.
Cons: low pay, no days off, poor upper mgmt
They don't hire enough people so you can never request a day off even if it's four weeks in advance (you are better off calling off). Management is TERRIBLE. They belittle you in front of passengers to make themselves look powerful and all-knowing. If you buy the station manager some gifts she will eat out of your hand. Everybody is miserable because – more... the pay is minimal (you top out at $11) pressure not to screw up is shoved down our throats daily. Out bosses boss is racist and a bigot. Makes fun of other cultures and races DAILY (our customers are allll foreign). Corporate has been called multiple times but NOTHING CHANGES. Don't work here unless you are nearly homeless. – less
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Can be fun but very demanding
Passenger Service Agent (Former Employee), Dallas, TXMay 5, 2014
Work schedule was hectic and company organization could have been better when accessing employees needs.
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Poorly ran company
Lead ramp agent (Former Employee), Las VegasApril 10, 2014
Pros: nothing
Cons: nothing
Don't waste your time working for ATS! They will fire you over everything and they will try to take money out of your paycheck.
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Job at ATS
Passenger Service Agent (Former Employee), Atlanta, GAFebruary 26, 2014
It was the first time to set in here in the USA and this was my first job. Was so eager to work right away upon seeing the manager of ATS. It was a warm welcome from the management and the rest of the ATS staff. The job entails dealing with passengers, excellent customer service and working with a heart to pursue dreams that you wanted for a long time – more... ago. Unfortunately the contract of the company ended in a wrong time while all of us were working as a team. This was the saddest part but I know we won't stop us from finding a better way to satisfy people around us. – less
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An up and down spiral
Ramp Agent (Current Employee), Las Vegas NevadaJanuary 11, 2014
Pros: down time when flights are late or when there isnt a flight coming in.
A typical day at this job is, you come in, look at a flow chart to see whom your on a team with, or whether you are a lavatory technician for the day. And it goes down from there. You will either be servicing lavatories, or uploading and downloading aircraft. Depending on the schedule you may be in the mornings or at nights cleaning the aircraft. For – more... me I honestly like this job, whether or not I get payed 9.50 to do it. I wish I could work for an actual airline. But with the way the economy and such is right now. or was previously. Everything here for the airlines is all contracted out. Working for the actual airlines is actually pretty scarce, as there are really only a few airlines like Delta, American,US airways, and Southwest, they actually have their own people. But for the rest there are only contractors to work for. some which pay less then what Airport Terminal Services. I like this job, I really do. I get to work on the ramp like I have always wanted to. I get to enjoy seeing aircraft going in, and out of southwest, and spirit. But I always see it and will never be able to work for them as they never hire! – less
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Fun job
Ramp Agent (Former Employee), St.Louis, MODecember 28, 2013
Work with lots of young, fun people. Tons of physical work and dealing with harsh weather in Summer and Winter.
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Enjoyable workplace
Lead Customer Service Agent (Former Employee), Las Vegas, NVNovember 19, 2013
A typical work day at ATS was very busy a lot of movement. I worked four- ten hour days and I can honestly say as exhausting as it was at times I enjoyed working so much because my coworkers and even customers were great! The hardest part of my job was delayed flights this however helped me really strengthen my customer services skills to help passengers – more... really feel comfortable depending on how long their delay was. – less
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Horrible employer PERIOD, stay away, you've been warned (YYZ)
Ramp Agent (Former Employee), Toronto, Ontario (YYZ)November 14, 2013
Pros: sleep at work, do anytthing, as many hours
Cons: no pay, little pay, payroll issues, management, hr and practically everything else
After being trained for 7 days, we were thrown onto the ramp. Left alone without escorts at all times and not knowing the proper rules. The HR sucks and Management is even worse. The company did not care whether we got out security clearance or not. They don't even have a punch clock that works, which means the hours go based on whatever the manager – more... says. Even signing in on the designated 'sign-in' sheet doesn't matter. They will not pay you for work you do, even if you stay overtime, they pay you regular. 150 bucks deducted for uniform 40 for parking. No uniform received and no PPE. You are paid 10.51 and if you are new, they abuse you. You are made to work harder than everyone else and YOU WILL NOT GET PAID properly.

HR is slack and the payroll guy is a complete waste. Neither can do their jobs, they cry about how tough their job is.

Stay clear of ATS, they don't have benefits and will not have them in the near future. People have been seen signing in, not working and signing out. Everyone sleeps on the job and if you need a hand, only a few people are willing to help out.

NO ROOM FOR ADVANCEMENT! They say you can, but really, you cannot. The next step up is 11 bucks, which you become a lead. At Air Canada, the same position gets you more than double (26 bucks as a lead). More responsibility for minimal raise. – less

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About Airport Terminal Services

ATS (Airport Terminal Services, Inc.) serves approximately 40 airports in the United States and Canada with over 2,000 employees. – Read more

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