Cabin Service Agent (Current Employee) – Baltimore, MD – 4 December 2013
Typically we cleaned around 11 planes a day 7 pretty quickly and the other 4 we cleaned thoroughly as the remained overnight. The biggest thing iv'e learned is how the airport work. As far as management is concerned we've had about 3 different managers over the past 5 years? My co workers were friendly people most of the time but they would occasionally create indifference. The hardest part of the job was the dealing with the weather. The most enjoyable part is the tons of down time.
Ramp Agent (Former Employee) – Edmonton, AB – 10 April 2017
Terrible management. You could never ask management to do something in person because it will never get done. Instead, you would have to write an email and still wait 3 weeks for something to get done. They will do everything in their power to not pay what is owed to you. Best part about it are the other ramp agents that are having the same issues as you.
You work there full time and they label you as part time so they don't have to give you benefits.
Work for Air Canada, Executive Flight Center or Swissport instead. Turnover rate is very high since they are incapable of keeping employees. Plus, the pay is not good for what you do at all.
Passenger Service Agent - United Airlines (Current Employee) – Toronto, ON – 31 March 2017
Checking in Passengers if they have proper documents going to U.S. Working together as team with other agents. Making sure the flights leave on time and passengers are checked properly before the flight restriction time.
Passenger Service Agent (Former Employee) – Edmonton, AB – 30 March 2017
You're not allowed any time off, and when you give a schedule, just so you'll quit, they put you working days you needed off. You're scheduled for 10 and a half hours, you only get paid for 8, but you're told to sit there in the office in the dark, because the supervisor doesn't want to waste energy. Only to turn around and say you do nothing at work.
Crew Chief (Former Employee) – Edmonton, AB – 10 February 2017
i joined airport terminal services as ramp crew after 6 month got promotion as ramp crew chief .when its too cold lots of people do sick called and only few crew handling all ramp duties its very hard to manage.i never did sick call and over all its good experience.
This company treats its employees like garbage. Management are a bunch of drunks. They will give new employees a used uniform because they don't think you will stay long enough. There are constant safety issues due to lack of training. No room for advancement. Constant payroll mess ups. Management is always trying to save money, cut corners, etc. This company is a joke. Don't even waste your time.
Ramp Lead (Former Employee) – Edmonton, ab – 29 January 2017
I started as a luggage handler, within a month of starting I was a crew chief, I always stayed late just to help out because on night shift thats where the best people were. those that showed they had very good work ethic got promoted faster than most. Hand down the best job u ever had. I would go back in a heart beat. You get to learn about planes that most people don't know.
Passenger Service Agent (Current Employee) – Toronto, ON – 1 December 2016
Agencies like Swissport who run over 8 airlines takes 2 weeks, with ATS it takes 3 months or more to train its employees, same process goes for acquiring a RAIC (Restricted Access Identity Card), expect a very slow process, unqualified employees, management, and very slow work environment. ATS does not recognize post secondary education. If you are hired for PSA role, expect minimum wage pay. Benefits kick in at 6 months of employment.
However despite all the negative it is great for acquiring experience.
Experience to transfer to other airlines, unionized workplace
Not a bad entry level job working on steel birds, loading and offloading bags in confined spaces are challenging at times but it's a good workout & the cold weather is quite nasty as the airport is super windy for some reason. Other than that the pay really sucks so don't stick around too long $11.30/hr isn't worth it.
Westjet benefits after 3 months, part time shifts are short and you get a nice workout
Horrible horrible horrible company. Management sucks, training sucks, equipment sucks, everything about this company sucks. Constant turnover, unqualified trainers, be prepared not to be trained on anything. This company does not care about its employees. Everyone in management is condescending. This company also frequently breaks labour laws.
Ramp Agent (Former Employee) – Edmonton, AB – 14 November 2016
Ats doesn't ant care about thede employees, the pay sucks. Management is a joke and the hours are horrible. You dont get to pick the equipment. Is garbage and is allways broken. Dont work here! You will regret it. And they don't t pay overtime for covering shifts and bd dont let you take days off. Unless its your vacation. Wich you can only take. On certain Months