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Airport Terminal Services
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48 reviews

Airport Terminal Services Employer Reviews

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hardworking but fun
RAMP ATTENDANT- LEADHAND (Former Employee), edmontonMarch 24, 2014
Very busy, problem solving, physical job but awesome management and co workers
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Horrible management and safety is overlooked
ramp agent (Former Employee), united - terminal oneJanuary 2, 2014
Cons: long hours, bad mangement, bad behaviour
ATS has no concern over safety they let people operate machinery without proper training. They give employees unsafe equipment to work on and worst of all they dont offer any benefits and the union chair is someone who does nothing but sleep in a chair all day.... DO NOT WORK FOR YYZ AIRPORT TERMINAL SERVICES SAVE UR TIME AND ENERGY
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Fast paced, fun, and wonderful co-workers
Passenger Services Agent (Former Employee), Mississauga, OnJune 15, 2013
Pros: free parking
Cons: not enough hours
A typical day at work has you helping at least 100 customers with tickets, baggage, boarding passes, upgrades and customer concerns. I learned a lot about customer service and how to please difficult customers. The management was friendly and my co-workers were great. The hardest part of the job was the flight delays or cancellation. The most enjoyable – more... part of my job was all the different people I got to meet. – less
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Good place to learn the basics of flight cargo
Cargo Agent (Current Employee), Mississauga, ONApril 25, 2013
ITs a good place to work, but the pay sucks ... They are long periods of standing around, but when you work, you work.

Usually its an 8hr day but always room for overtime.
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excellent company.
passenger service agent (Former Employee), Calgary,ABMarch 30, 2013
It's a very good company, I worked their for one season and I absolutely feel regret that I left them .
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Worst company to work for
Ramp (Former Employee), Winnipeg, YwgFebruary 5, 2013
Pros: nothing
Cons: everything
Poor wages, poor benefits, management useless, first 3 years there and didnt even see the station manager nor even sure what he does,corporate micromanaged, equipment sucks, uniform only for some that fit or you get used.
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Fun work place
Crew Chief (Current Employee), Edmonton International AirportJanuary 17, 2013
Pros: flight passes
Cons: mandatory over time
I start 5 am and do my first flight by 6 am. I am a crew chief and I am responsible for the off loading and loading of flights as well as the on time departure of flights. It's a fast place work environment, we have a time frame in which we need to work within to satifsy our customers. They do not have a very strong management team.
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Terrible Management
Lead (Former Employee), YULJanuary 1, 2013
Pros: medical
Cons: everything else
Terrible Management, poor wadges and they find all kinds of reasons not to give you your full raise. They put you in situations where you take responsibility for everything, even things out of your hands. Also terrible equipment due to a budget limit, over all unsafe and poor working environment.
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Poorly ran company
Lead ramp agent (Former Employee), Las VegasApril 10, 2014
Pros: nothing
Cons: nothing
Don't waste your time working for ATS! They will fire you over everything and they will try to take money out of your paycheck.
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Job at ATS
Passenger Service Agent (Former Employee), Atlanta, GAFebruary 26, 2014
It was the first time to set in here in the USA and this was my first job. Was so eager to work right away upon seeing the manager of ATS. It was a warm welcome from the management and the rest of the ATS staff. The job entails dealing with passengers, excellent customer service and working with a heart to pursue dreams that you wanted for a long time – more... ago. Unfortunately the contract of the company ended in a wrong time while all of us were working as a team. This was the saddest part but I know we won't stop us from finding a better way to satisfy people around us. – less
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An up and down spiral
Ramp Agent (Current Employee), Las Vegas NevadaJanuary 11, 2014
Pros: down time when flights are late or when there isnt a flight coming in.
A typical day at this job is, you come in, look at a flow chart to see whom your on a team with, or whether you are a lavatory technician for the day. And it goes down from there. You will either be servicing lavatories, or uploading and downloading aircraft. Depending on the schedule you may be in the mornings or at nights cleaning the aircraft. For – more... me I honestly like this job, whether or not I get payed 9.50 to do it. I wish I could work for an actual airline. But with the way the economy and such is right now. or was previously. Everything here for the airlines is all contracted out. Working for the actual airlines is actually pretty scarce, as there are really only a few airlines like Delta, American,US airways, and Southwest, they actually have their own people. But for the rest there are only contractors to work for. some which pay less then what Airport Terminal Services. I like this job, I really do. I get to work on the ramp like I have always wanted to. I get to enjoy seeing aircraft going in, and out of southwest, and spirit. But I always see it and will never be able to work for them as they never hire! – less
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Fun job
Ramp Agent (Former Employee), St.Louis, MODecember 28, 2013
Work with lots of young, fun people. Tons of physical work and dealing with harsh weather in Summer and Winter.
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Enjoyable workplace
Lead Customer Service Agent (Former Employee), Las Vegas, NVNovember 19, 2013
A typical work day at ATS was very busy a lot of movement. I worked four- ten hour days and I can honestly say as exhausting as it was at times I enjoyed working so much because my coworkers and even customers were great! The hardest part of my job was delayed flights this however helped me really strengthen my customer services skills to help passengers – more... really feel comfortable depending on how long their delay was. – less
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Horrible employer PERIOD, stay away, you've been warned (YYZ)
Ramp Agent (Former Employee), Toronto, Ontario (YYZ)November 14, 2013
Pros: sleep at work, do anytthing, as many hours
Cons: no pay, little pay, payroll issues, management, hr and practically everything else
After being trained for 7 days, we were thrown onto the ramp. Left alone without escorts at all times and not knowing the proper rules. The HR sucks and Management is even worse. The company did not care whether we got out security clearance or not. They don't even have a punch clock that works, which means the hours go based on whatever the manager – more... says. Even signing in on the designated 'sign-in' sheet doesn't matter. They will not pay you for work you do, even if you stay overtime, they pay you regular. 150 bucks deducted for uniform 40 for parking. No uniform received and no PPE. You are paid 10.51 and if you are new, they abuse you. You are made to work harder than everyone else and YOU WILL NOT GET PAID properly.

HR is slack and the payroll guy is a complete waste. Neither can do their jobs, they cry about how tough their job is.

Stay clear of ATS, they don't have benefits and will not have them in the near future. People have been seen signing in, not working and signing out. Everyone sleeps on the job and if you need a hand, only a few people are willing to help out.

NO ROOM FOR ADVANCEMENT! They say you can, but really, you cannot. The next step up is 11 bucks, which you become a lead. At Air Canada, the same position gets you more than double (26 bucks as a lead). More responsibility for minimal raise. – less
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very fast fun and easy company to work with
Operations Agent (Former Employee), Dallas, TXOctober 14, 2013
Great benefits, people and easy work. I learned how to push and pull aircrafts.
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Stay away this place is a joke.
Cabin service (Former Employee), AustinOctober 14, 2013
Cons: read my statement above
When interviewed originally we had been told we would get raises every 6 months plus benefits. Well raises never happend and only employees who got benefits in my station are the cargo employees, cabin services did not get them unless you are a supervisor. People from HR never return calls, pay is a joke I mean 7.25 an hour to start for cleaning planes – more... do these people even bother to do market surveys on wages or look at gas prices. This company is in it for itself. Then managers pay favoritism with other employees give them the better schedules etc etc. do your self a favor stay away you can make more money as a crossing guard with less work. – less
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Fun place to work
Ramp Agent/Cabin Service Agent (Former Employee), Portland, ORSeptember 30, 2013
Great place to work. Good and professional management. If you love airplanes as I am thats the right place to work for you. I wish they could give me more hours and higher wages.
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Good work if you want to get in shape
Ramp Lead (Former Employee), Palm Springs, CASeptember 23, 2013
This job can be very demanding physically on you and you definitely earn every penny they pay you.
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DO NOT WORK FOR ATS
Customer Service (Former Employee), DTWSeptember 15, 2013
BAD MANAGEMENT AND ZERO
POOR COMMUICATION BETWEEN THE STATION & MANAGEMENT
NO ONE LISTEN TO STAFF
NO ONE REPLY TO YOUR REQUEST
ON ATS WEBSITE WHEN YOU CONTACT THE COMPANY NO ONE REPLY
ON WEBSITE YOU CAN SEE HAPPY FACES I DIDNOT SEE THAT PERSONALY
THEY TREAT ME VERY BAD
THE TRAINING IS REALLY BAD
THEY HIRE ME AS PART TIME AND ALL THE BENEFITS FOR FULL – more... TIME STAFF !!!!!!!!! – less
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do not work for this company
Ramp Service Agent (Current Employee), Las Vegas, NVAugust 20, 2013
Pros: plenty of break time
Cons: healthcare, salvery, low pay for high labor work in extreme weather conditions
bad management along with a negative atmosphere. low pay for high manual labor in extreme weather conditions. Lazy and unorganized manage team. Ramp agents there do not get the credit and pay that they deserve.

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About Airport Terminal Services

ATS (Airport Terminal Services, Inc.) serves approximately 40 airports in the United States and Canada with over 2,000 employees. – Read more

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