Airport Terminal Services Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
exciting and challenging
Ramp Agent (Current Employee) –  Regina, SK27 January 2018
I love working physically so this job is pretty good when you love working outside in any type of weather. The only thing is you cant work a full straight 8 hours at morning because they have a split shift shift.
Pros
ticket benifit and medical
Cons
requires a lot of energy
Was this review helpful?Yes 2No 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible place to work
Agent (Former Employee) –  Montréal, QC17 January 2018
Terrible management
Dont care about employees but themselves
Other agents are good people but even supervisors are mean.
No benefits, no flying benefits,
Used uniformed which they take a deposit from your paycheck until uniforms are returned
Over worked and under paid
Pros
None
Cons
Too many to list
Was this review helpful?Yes 5No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
ambience de travail
Cargo Agent (Former Employee) –  Calgary, AB17 December 2017
tres bonne compagnie avec une bonne ambiance de travaile
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No day is the same
Ramp Agent (Current Employee) –  Edmonton, AB7 December 2017
Whenever you walk into work, you never know what you will get. Its a good job but a tough job, and not for everyone. If you don't handle the outdoor elements well, don't apply. Working with planes is absolutely amazing, it is quite surreal, but there is not a lot of downtime. This is not a monday - friday, bankers hours job. You will work at all hours of the day, in all weather conditions with minimal regard for complaints.
Pros
Benefits
Cons
Hours, Weather, Confined spaces
Was this review helpful?Yes 3No 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful company to work for don't apply unless..
Ramp Agent (Former Employee) –  Dorval, QC10 November 2017
you would like to work like an animal at minimum wage in harsh conditions. If that's the case then by all means apply at ATS but I just want to let you guys know that there's a ton of better options out there if you really want to work at the airport
Pros
you can quit
Cons
no lunch breaks, low salary, harsh conitions, bad training, hours are... awful
Was this review helpful?Yes 11No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Interesting job.
Ramp Agent (Current Employee) –  Richmond, BC3 November 2017
It's an awesome place to work. Management cares for you, everyone cares for you. Only problem is its still unorganized for now because they just started at yvr, but each day, it keeps on getting better. If you want to lose weight or gain muscles, work here LOL. Fun people. Only thing is, your shift will be really long. It can take over your day.
Pros
Management, people, planes, and flight attendants
Cons
This job can take over your life. (Long hours)
Was this review helpful?YesNo 7Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not worth the money
Airlines Supervisor (Former Employee) –  Calgary, AB5 October 2017
Learning lots with different airlines.
Management is horrible.
Make you work 3 hrs then 3 hrs break and 3 hrs again on and off any time of the day or night.
Was this review helpful?Yes 11NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place for short term employment
Ramp Agent (Former Employee) –  Edmonton, AB25 August 2017
Good place, good staff. Lots of physical work and bending over lots of heavy lift below average pay decent benefits outdoor work being able to work in all climates is a must
Was this review helpful?Yes 5No 13Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Dont work here!
Ramp Agent (Former Employee) –  Edmonton, AB22 August 2017
- overworked, underpaid, and un-valued.
- work can be fun as long as you work with other good ramp agents.
- equipment are always either tagged or under repair, therefore you end up having blamed for delays.
- management is lead by a dictator, on which she gives preferential treatment to whom she like. This is also true with some managers in the company, who either sits on their dm cars and pretend to do something, or stare at her computer and have lots of coffee breaks.
- you'll work with a terrible, ill-mannered morning bagroom lead, so ill-mannered, that management doesn't even care if you complain about her and is also giving her preferential treatment.
- management will try to find something to get you fired.
- very odd discipline points system, i.e you get a point on your record for callling-in sick, in which they could use against you at any time.
- really nice HR lady, but you could feel her hands are tied.
- there are many replacements available, so don't expect to be valued in the company, as there are out-of-high school students that are willing to replace you.
- expect to provide your own gear as company provided gear, such as jackets and gloves, are sub-par and inadequate...especially during winter time.
Pros
other ramp agents, flight benefits, overtime
Cons
other ramp agents, management
Was this review helpful?Yes 26No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive, fun place, you can learn a lot
Ramp Attendant (Former Employee) –  Montréal, QC28 July 2017
The best part in everyday tasks are challenging , is the weather outside, planes delayed, passengers or a simple baggage missing. Fast paced environment, you get to work outside so be ready for winter, the job itself is physical and very demanding, wear the appropriate clothing. If you do not enjoy the first 2 weeks just don't bother on continuing, it will only get though get tougher. Once you get the handle on everything it just become easier. Pay attention in training, the airport has its own rules and must be obeyed.
Pros
Working outside, meet all kinds of people, travel discount
Cons
Shift work, concerns are hardly met, the paying could be better for the job that's done
Was this review helpful?Yes 5No 7Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A lot to learn
Ramp Agent (Current Employee) –  Mississauga, ON23 July 2017
Must be capable of working outside in any weather. Fun job but can be demanding on the body. Constantly around live planes,must be very aware all the time.
Was this review helpful?Yes 7No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
safe work place.
Supervisor (Former Employee) –  Winnipeg, MB11 July 2017
plan the arrival of all plains.
learn how to coach employees.
workplace was a high pase safe work place.
hardest part of job early mornings.
good people.
Pros
people
Cons
weather
Was this review helpful?Yes 2No 9Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun but low pay
Passenger Service Agent (Current Employee) –  Dorval, QC9 July 2017
Staff is fun but pay is far low too low for amount of work. Management is strict and says one thing but doesn't always follow through. Had to fight with HR a bunch of times about proper pay.
Was this review helpful?Yes 15NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Only for aviation enthusiasts
Ramp Agent (Former Employee) –  Winnipeg, MB30 June 2017
Nice place to work if you are passionated by aviation, not very concerned about money, and ready to lift heavy bags despite rain, snow, hail, wind, heat, very cold...

Advantages:
- easy to get hired as a ramp agent, and then to evolve to crew chief due to high turn over
- high security standards on the job (compared to other handling companies)
- Westjet benefits after 3 months
- various shifts in part or full time to fit your schedule
- easy shifts trading
- 'paid' workout as duties are mainly physical
- training provided all along the career with possibility to be signed off on a variety of equipments / vehicles / procedures (marshalling, towing, water servicing etc.)

Disadvantages:
- very low wage (just above the minimum)
- hard and physical job (stacking bags in the pits with low clearance, working on apron whatever the weather conditions)
- only 1 manager seems to have human qualities and care about the employees, others will be either condescendant or yell at you for any reason
- Union will not help you in case of disagreement, despite the 35$ biweekly deducted from salary
Pros
High turnover, airport environment, westjet benefits, various shifts, nice co-workers
Cons
Low wage, hard work, management
Was this review helpful?Yes 8No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good team
Ramp Agent (Former Employee) –  trudeau airport13 June 2017
ok place to work,
Responsible for arrival and departure of airplanes
-Working in a team environment, safety, on time performance
-Passenger check-in and ticketing
-Passenger boarding and baggage services/lost and found
Pros
long breaks
Cons
working outside
Was this review helpful?Yes 4No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good
Passenger Service Manager (Current Employee) –  Mississauga, ON30 May 2017
Company promotes within and offers great benefits.
I have gained extensive knowledge on the aviation industry.

Combining my education with the knowledge gained in this industry I have no doubt I will succeed on my path, reach the desired goals and grow as a person. I am a hard worker, team player, a fast learner, organized, reliable, and have high expectations for myself.
Was this review helpful?Yes 10No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
loading the planes luggage
Ramp Attendant (Former Employee) –  Regina, SK30 May 2017
We would load the planes with the customers luggage and unload. Then change the water in the planes and clean them over night. we had to learn hand signals to communicate.
Was this review helpful?Yes 1No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great job. Have to arrive 2 hours early for every shift, to pass security clearance.
Ramp Agent (Former Employee) –  Mississauga, ON29 May 2017
If you have no other dedications to your daily life, then this job is for you. People working at the airport have their lives around the airport schedule. ATS provides hours if that is what you are looking for. Vending machine to purchase snacks and drinks available in the break room for $1.
Pros
Being Airside
Cons
Low pay rate
Was this review helpful?Yes 6No 6Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Place to start to work on airports
Crew Chief/Ramp Agent (Current Employee) –  Winnipeg, MB26 May 2017
The pay is really low, you start with $11.30/hour, people come and go as they find higher paying positions. The higher management expects underpaid workers to play around with jet planes that cost millions of dollars. Work is hard, not for the weak ones. Summer, winter, cold, hot, rain, snow, -45 windchill, etc. This job is only for people who really like to work on airports and need the money. Middle-level management is okay, they understand the workers but can't do much about the pay.
Pros
Working outside, physical work (instead of a gym), fun for people who like airports, lots of overtime
Cons
Low salary, high staff turnover, high management doesn't care about employees
Was this review helpful?Yes 15No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
awesome coworkers
Dock Worker (Former Employee) –  Regina, SK8 May 2017
busy mornings, learned to be organized with the packages, learned how to use the fork lift.

hardest part of the day is working in the heat!

the management was awesome! co-workers where great,
Pros
free coffee
Cons
no pay raises
Was this review helpful?Yes 2No 2Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Airport Terminal Services. Our community is ready to answer.

Ask a Question

Overall rating

3.4
Based on 666 reviews
5162
4169
3175
270
190

Ratings by category

3.2Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.3Culture