Airport Terminal Services Employee Reviews

Found 106 reviews matching the search
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Dont work here!
Ramp Agent (Former Employee) –  Edmonton, AB22 August 2017
- overworked, underpaid, and un-valued.
- work can be fun as long as you work with other good ramp agents.
- equipment are always either tagged or under repair, therefore you end up having blamed for delays.
- management is lead by a dictator, on which she gives preferential treatment to whom she like. This is also true with some managers in the company, who either sits on their dm cars and pretend to do something, or stare at her computer and have lots of coffee breaks.
- you'll work with a terrible, ill-mannered morning bagroom lead, so ill-mannered, that management doesn't even care if you complain about her and is also giving her preferential treatment.
- management will try to find something to get you fired.
- very odd discipline points system, i.e you get a point on your record for callling-in sick, in which they could use against you at any time.
- really nice HR lady, but you could feel her hands are tied.
- there are many replacements available, so don't expect to be valued in the company, as there are out-of-high school students that are willing to replace you.
- expect to provide your own gear as company provided gear, such as jackets and gloves, are sub-par and inadequate...especially during winter time.
Pros
other ramp agents, flight benefits, overtime
Cons
other ramp agents, management
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Productive, fun place, you can learn a lot
Ramp Attendant (Former Employee) –  Montréal, QC28 July 2017
The best part in everyday tasks are challenging , is the weather outside, planes delayed, passengers or a simple baggage missing. Fast paced environment, you get to work outside so be ready for winter, the job itself is physical and very demanding, wear the appropriate clothing. If you do not enjoy the first 2 weeks just don't bother on continuing, it will only get though get tougher. Once you get the handle on everything it just become easier. Pay attention in training, the airport has its own rules and must be obeyed.
Pros
Working outside, meet all kinds of people, travel discount
Cons
Shift work, concerns are hardly met, the paying could be better for the job that's done
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A lot to learn
Ramp Agent (Current Employee) –  Mississauga, ON23 July 2017
Must be capable of working outside in any weather. Fun job but can be demanding on the body. Constantly around live planes,must be very aware all the time.
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safe work place.
Supervisor (Former Employee) –  Winnipeg, MB11 July 2017
plan the arrival of all plains.
learn how to coach employees.
workplace was a high pase safe work place.
hardest part of job early mornings.
good people.
Pros
people
Cons
weather
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Fun but low pay
Passenger Service Agent (Current Employee) –  Dorval, QC9 July 2017
Staff is fun but pay is far low too low for amount of work. Management is strict and says one thing but doesn't always follow through. Had to fight with HR a bunch of times about proper pay.
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Only for aviation enthusiasts
Ramp Agent (Former Employee) –  Winnipeg, MB30 June 2017
Nice place to work if you are passionated by aviation, not very concerned about money, and ready to lift heavy bags despite rain, snow, hail, wind, heat, very cold...

Advantages:
- easy to get hired as a ramp agent, and then to evolve to crew chief due to high turn over
- high security standards on the job (compared to other handling companies)
- Westjet benefits after 3 months
- various shifts in part or full time to fit your schedule
- easy shifts trading
- 'paid' workout as duties are mainly physical
- training provided all along the career with possibility to be signed off on a variety of equipments / vehicles / procedures (marshalling, towing, water servicing etc.)

Disadvantages:
- very low wage (just above the minimum)
- hard and physical job (stacking bags in the pits with low clearance, working on apron whatever the weather conditions)
- only 1 manager seems to have human qualities and care about the employees, others will be either condescendant or yell at you for any reason
- Union will not help you in case of disagreement, despite the 35$ biweekly deducted from salary
Pros
High turnover, airport environment, westjet benefits, various shifts, nice co-workers
Cons
Low wage, hard work, management
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good team
Ramp Agent (Former Employee) –  trudeau airport13 June 2017
ok place to work,
Responsible for arrival and departure of airplanes
-Working in a team environment, safety, on time performance
-Passenger check-in and ticketing
-Passenger boarding and baggage services/lost and found
Pros
long breaks
Cons
working outside
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good
Passenger Service Manager (Current Employee) –  Mississauga, ON30 May 2017
Company promotes within and offers great benefits.
I have gained extensive knowledge on the aviation industry.

Combining my education with the knowledge gained in this industry I have no doubt I will succeed on my path, reach the desired goals and grow as a person. I am a hard worker, team player, a fast learner, organized, reliable, and have high expectations for myself.
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loading the planes luggage
Ramp Attendant (Former Employee) –  Regina, SK30 May 2017
We would load the planes with the customers luggage and unload. Then change the water in the planes and clean them over night. we had to learn hand signals to communicate.
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Great job. Have to arrive 2 hours early for every shift, to pass security clearance.
Ramp Agent (Former Employee) –  Mississauga, ON29 May 2017
If you have no other dedications to your daily life, then this job is for you. People working at the airport have their lives around the airport schedule. ATS provides hours if that is what you are looking for. Vending machine to purchase snacks and drinks available in the break room for $1.
Pros
Being Airside
Cons
Low pay rate
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Place to start to work on airports
Crew Chief/Ramp Agent (Current Employee) –  Winnipeg, MB26 May 2017
The pay is really low, you start with $11.30/hour, people come and go as they find higher paying positions. The higher management expects underpaid workers to play around with jet planes that cost millions of dollars. Work is hard, not for the weak ones. Summer, winter, cold, hot, rain, snow, -45 windchill, etc. This job is only for people who really like to work on airports and need the money. Middle-level management is okay, they understand the workers but can't do much about the pay.
Pros
Working outside, physical work (instead of a gym), fun for people who like airports, lots of overtime
Cons
Low salary, high staff turnover, high management doesn't care about employees
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awesome coworkers
Dock Worker (Former Employee) –  Regina, SK8 May 2017
busy mornings, learned to be organized with the packages, learned how to use the fork lift.

hardest part of the day is working in the heat!

the management was awesome! co-workers where great,
Pros
free coffee
Cons
no pay raises
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Frustrating
Ramp Agent (Former Employee) –  Edmonton, AB26 April 2017
This is a position almost anyone can do with little to no experience in the airline industry. The hours are long though the amount of work that had to be done varies depending on which crew your on and what the season is. The job culture around this company is frustrating because if you are someone who is new to the industry they don't shadow you as well as other employers. Don't apply to work here unless it's something you enjoy or are familiar with the industry.
Pros
Flight Passes, Benefits
Cons
Physically Demanding, Poor Job Culture, Lack of Overtime, Noise Polluted Environment
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Would not recommend to anyone
Customer Service Agent (Former Employee) –  Calgary, AB18 April 2017
There is so much turnover here which means you get little to no training, no support from management, and are expected to do everything by yourself. Very stressful and not worth the pay.
Pros
meeting new passengers
Cons
long hours, split shifts, no proper training
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Don't Apply
Ramp Agent (Former Employee) –  Edmonton, AB10 April 2017
Terrible management. You could never ask management to do something in person because it will never get done. Instead, you would have to write an email and still wait 3 weeks for something to get done.
They will do everything in their power to not pay what is owed to you.
Best part about it are the other ramp agents that are having the same issues as you.

You work there full time and they label you as part time so they don't have to give you benefits.

Work for Air Canada, Executive Flight Center or Swissport instead.
Turnover rate is very high since they are incapable of keeping employees. Plus, the pay is not good for what you do at all.
Pros
Other Ramp Agents
Cons
Management
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Management makes working conditions ridiculously poor
Ramp Agent (Current Employee) –  Winnipeg, MB7 April 2017
Management at ATS will harass and threaten long time serving employees until they eventually give up and quit. Working at ATS is a living nightmare and the pay isn't worth it.
Pros
None
Cons
Management
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Passenger Service Agent
Passenger Service Agent - United Airlines (Current Employee) –  Toronto, ON31 March 2017
Checking in Passengers if they have proper documents going to U.S.
Working together as team with other agents. Making sure the flights leave on time and passengers are checked properly before the flight restriction time.
Pros
meeting new people
Cons
long hours
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Long hours, horrible pay, no time off.
Passenger Service Agent (Former Employee) –  Edmonton, AB30 March 2017
You're not allowed any time off, and when you give a schedule, just so you'll quit, they put you working days you needed off. You're scheduled for 10 and a half hours, you only get paid for 8, but you're told to sit there in the office in the dark, because the supervisor doesn't want to waste energy. Only to turn around and say you do nothing at work.
Pros
Nothing
Cons
Everything.
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Labor staff are great, management lacking
Crew Chief (Former Employee) –  Edmonton, AB14 March 2017
Management took from you easily but when you needed them to do their job they hid from that opportunity. Labor staff was great though, some bad apples in the bunch as per usual.
Pros
Lots of opportunities for down time
Cons
Winters are brutal, Management poor
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tres mal organiser
Agent de rampe (Current Employee) –  Montréal, QC5 March 2017
La directions chez ATS , doit etre changer au complet, toute les equipement son vieux et brise regulierement, comparer a air canada, a air crebec et d'autre gros companie ATS a beaucoup a apprendre . il traite les employer vraiment mal, je peux vous garantir que je suis pas le seul a vous le dire, je vous conseil meme d'aller faire un tour vous aller voir vous meme . Je suis sur qu'on et la seul ATS comme sa, toute depend de la direction . le notre son mal organizer .
Pros
les employer son genial
Cons
la direction est vraiment mauvais, et traite ses employer vraiment mal
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Overall rating

3.4
Based on 618 reviews
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Work/Life Balance
3.3
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3.1
Job Security/Advancement
3.0
Management
3.0
Culture
3.3

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60%
181 ratings
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