Airport Terminal Services Employer Reviews

ITs a good place to work, but the pay sucks ... They are long periods of standing around, but when you work, you work.

Usually its an 8hr day but always room for overtime.

It's a very good company, I worked their for one season and I absolutely feel regret that I left them .

Poor wages, poor benefits, management useless, first 3 years there and didnt even see the station manager nor even sure what he does,corporate micromanaged, equipment sucks, uniform only for some that fit or you get used.

I start 5 am and do my first flight by 6 am. I am a crew chief and I am responsible for the off loading and loading of flights as well as the on time departure of flights. It's a fast place work environment, we have a time frame in which we need to work within to satifsy our customers. They do not have a very strong management team.

Terrible Management, poor wadges and they find all kinds of reasons not to give you your full raise. They put you in situations where you take responsibility for everything, even things out of your hands. Also terrible equipment due to a budget limit, over all unsafe and poor working environment.

Only work four hours each shift with safety hazards. Full time employees works 2 four hour shifts one in the morning and one in the afternoon.

A typical day was load the bags, load the plane with fuel and push them back off of the gate area. It was a workout every time you worked throwing the bags and stacking them.

First day on the job: No FOD walk, No protective gloves for "groomers," No hearing protection, No Plane Talk, No ACE, and no real welcome and poor introduction to tasks and what to expect. The people are nice, but I've all ready witnessed alot of lazy and unmanaged personnel. The average "regular" is only 3 months, then they quit! Don't waste your time, – more... you will be cleaning planes, super boring hazardous work and low pay! – less

clock in then go to my booth. cashing out my customers . Re-stocking my lines.

Worst company ever! DO NOT work for them! They treat their employees horribly and play favorites. If they dont like you on a personal level, it doesnt matter how good a job you do... they WILL find a way to fire you. No management support for customer issues. Just overall BAD! The only thing I miss are my awesome coworkers who work their butts off everyday – more... for low pay and hostile working conditions. – less

I enjoy my job because I'm physically active all day. A typical day consist of loading bags and servicing the aircraft's water, lavatories, and interior.

Easy, do your job, manual labor, or dealing with the customers I've done both, manage itineraries, load luggage, and push planes.

ATS had a very effective management staff.
Offered training in equipment operations.
Gave certification as job training was on-going.

i really enjoyed working for ats they r great company to work for they take really good care of there emploeyes.

The atmosphere in the corporate office is very cliquish. If you're friends with the right superiors, you can get away with just about anything; if not, well.........

Many of the coworkers there are warm, wonderful people, but there are just enough manipulative, back stabbing gossips to make your life miserable if you're in their gunsights.

A typical day involves not being able to use the bathroom. Not having the ability to get a drink of water after spending over an hour in the hot sun. Having leads that are not properly trained putting you in danger. Immature and clickish high school culture. Hardest part of the job is the unorganized nature of the operations ran daily. The attendance – more... policies don't apply to some and are strictly enforced to others. You will not always get a lunch break. Regardless of how long you have been on the clock. The most enjoyable part of the job is leaving at the end of the day. – less

imputtimg customer information
traceing lost baggage.
hard-working co-workers
hardest part was lifting up to 70lbs
very upset customers when their bags did not make the same flight
meeting people, actors, singers, people from other countries.

A typical day at work was always different. I was in charged of a group of 6 groomers and we were assigned to clean and secure a series of aircraft (usually 6 big planes and 2 small ones). It was supposed to be 6 groomers to a team but we was ALWAYS short staffed leaving us with 4 a night and sometimes even 3 or 2. It takes 6 people 1hr to clean a big – more... plane we have 8 and a half hours to do clean all aircraft before the first take off in the morning. With short staffing the operation was always fast paced and sometimes rushed.

I worked with many different ethnicities and races at the same time and a lot of times they may feud or have bad tentions for one another. I often found myself playing peacemaker in a lot of scenarios that took place on the planes. I say there is never a dull moment because its overnight cleaning in a secluded area in a secluded area. I was 19 with the responsibilty of everyone which gave me power to control how the planes get cleaned. My rules were very simple. "Clean the Plane, Clean it Right". Evertyhing else was everything else. With that being said, the grooming experience was alot more loose as an operation as any normal job.

The only conflict I had with this Job was management. From the supervisors to the managers there was always a big problem. I could blame myself for being to young and knowing too much at the same time, but when something is wrong, something is wrong. I was usually the first to fight for it but all my issues fell on deaf ears. There was a lot of corruption with management from cutting of hours, making full-time employees part-time to save from giving benefits. Hiring minorites and placing them in managment positions for a managment bonus check. I once had to train an employee to be my boss. Tell him what I know so he can do what I did everynight as a supervising leaving me a lead when clearly I did both lead and supervisor's job everynight. As soon as he learned what he thought was everything, he sent me home cuz my phone rang. Afterwards I stopped showing him things and everynight I was off, he'd make critical mistakes and was essentially demoted.

Me being young, I was proud of my job and took very seriously, while certain management member used me to make there job easier. My immediate supervisor worked everynight with me and assigned me to do all his paperwork as well as mines. All he had to do was show up and did everything else. There were more acts in which I will not mention that made my operation even more difficult. Once I approached management about it, nothing happened. Thus I slowly watched my operation crumble to the ground, as we lost that contract due to "poor work". It was crushing to me – less

Working for ATS is the easiest job I've had, HR was bad and always played favorites, the guys you work with talk behind each others backs and there was never ending feud with counter agents and ramp agents. Majority of the workers were and are above 40 and act like 18 year olds (that includes management,hr, and supervisors). The hardest part and the – more... only part you actually do any work is when the aircraft lands, as a ramp agent we would offload baggage and load outgoing baggage... that's it.(Estimated completion time 30 minutes) Easy right? Now whats your reward for working half an hour on 1 flight? 3 hours of break with a couch and cable in the breakroom waiting for your next flight or waiting to go home.Most of the "veteran" ramp agents stay because they know this job is too easy to be paid. For me the most enjoyable part was when the plane landed and we worked I couldn't stand waiting and listening to gossip, through time it gets to you. Even though the job is easy you will never get 40 hours a week. Hours are constantly cut and the company goes up for bid every 2 years.Oh and here is an example of the typical schedule for full timers [ Sat: 4am-7am, 9am-1pm, 2pm-4pm= 8 hours] OR [Sat:4pm-12am= 7 hours] and if you do get hired at this location hide your food and personal belongings people here steal and management will say "oh well".
And when something goes wrong all involved get audited by the big guys in St.Louis and guess what hr and management do? They make you read a script so THEY won't get in trouble and all the mess falls on Ramp Agents involved – less

If you like being around planes, this is definitely be the place to be. Pay isn't that great, neither are the benefits.