Customer Service Agent (Former Employee) – San Francisco, CA – 29 April 2014
I work part-time at the checking counter at hours when there was flights for Montréal, so I was able to use my French language. Air Canada has planes to move from point A to point B and that the main concern: to get the plane to leave on time, so the work can be stressful at time, especially during summer and holidays.
Working for Air Canada for over a year has opened up a window of opportunity for myself as a young professional enetering into the work force. The exposure to their internal process has enriched both my work and university experience. The employees and management are all highly supportive and offer useful career advise.
Supportive staff, great work environment, good benefits
Exciting and quick work pace with lots to organize
Ramp agent SAS (Former Employee) – Yellowknife, NT – 17 February 2017
With air Canada i was the ramp agent, meaning I would bring the plane in unload its bags and reload with the new passengers bags. It was dangerous and very fast pace because the plane was on a timeline and it depended on us. It was a very well organized company and the whole management and my team were awesome. It was a never a dull moment. The benefits were great and i got a lot of experience with customer service and skills related to his job. Only downside is that you basically have to devote your time to this job because you have late flights and early flights etc.
Bilingual Customer Service and Sales Agent (Current Employee) – Toronto, ON – 24 September 2016
Working at the airport is not for everyone. It is a busy, stressful environment but also very rewarding in itself. The work atmosphere can be stressful but it is very unique because of all the different people you meet. I learned how to manage my stress and how to thrive under a lot of pressure while working at the airport. The management is great and very understanding, and my co-workers were respectful, helpful and diverse. The hardest part of the job was undoubtedly the stress that comes along with it, but the people that I met was what made me motivated to come to work everyday.
You will be able to improve any customer service and management skills you think you may already have. This company will increase the speed and dedication to customers by 3 to 5 times anything you have done outside the airline business.
Your work life is at the mercy of Canadian weather.
Lead Cabin Service Attendant (Acting) (Current Employee) – Toronto Pearson International Airport, ON – 13 January 2017
A day at work at Air Canada, could be both stressful and easy going. Depending on the weather things could go smoothly. It is a very fast paced company that gets tasks done on the second. The management team is efficient and works with employees to work towards the finish line. Co-workers turn into family, we see each other almost 6 days a week, you get to learn a little bit about every individual everyday. the Hardest part of the job would be, working in the weather, there will be times where it'll be -20 or +38. You have to be prepared for what ever the day is going to offer you. The most enjoyable part of the job would be, having everyone working as a team, woking fast and efficient is a key to a smoother day.
Customer Service (Former Employee) – Toronto Pearson International Airport, ON – 26 January 2017
Like anywhere, there are frustrations with management. Keep your expectations low, follow the rules, follow SOP, work safely, enjoy making new friends. The most enjoyable part would be all the coworkers. Management depends on whom you were dealing with as far as support. Upper management make way too much money and as an employee you can feel very insignificant and undervalued at contract time! The worst part and the best part of the job are the same...the Passengers...they can be so difficult and mean while there are those gems that are appreciative and kind.
Station Attendant (Former Employee) – Mississauga, ON – 20 January 2017
To start a Typical work day was based on your bid position. Over the course of this summer i dealt with flights to the US and Canada.
We worked hard, we worked fast and we got the flights out even when we didn't have all the equipment for it. Some days we were short-handed so we had a larger workload, quite a few of the days we were payed for 30 extra minutes because they'd cut our lunch.
Air Canada is a union environment and it felt like the union always had your back, like and older brother or a best friend. Most everyone treats you like family over there. In a few words: Solidarity, Respect, and friendship.
The hardest part of the job for me was the training and extra work given to you over the online programs they had.
I most of all enjoyed the community, the responsibility, the hard work and the feeling of someone always being there for you. I found as i worked at Air Canada a sense of place, meaning and purpose and now with out it i feel lost.
Full-time = Full benefits(Message, Orthotics, Dental, Flight benefits)
Service Director, Flight Attendant (Current Employee) – Toronto Pearson International Airport, ON – 6 November 2016
I am a Flight Attendant with Air Canada Rouge. For me, it's been an exciting journey and has been very rewarding. As a young person, I have been able to travel and visit over 30 countries this year alone. Flexible schedule, great co-workers and amazing destinations. Candidate selection and training was rigorous but well worth it. Joining AC Rouge at this time is wise as it is relatively new, and your seniority can grow very fast.
As a downside, the pay is not the greatest in the Winter seasons as the flying hours and the per diem amounts are low. It can also be quite tiring and straining on your health as the hours are all over the place. Passengers some times can be a handful.
Overall, if you'd like to experience the world through work (and through the benefits of flight passes), working for AC is definitely recommended. I love it!
Customer Service Agent (Former Employee) – Ottawa, ON – 7 May 2016
There was never a job I ever loved more then this one in my life, this was my true calling had I only started at a time in my life where I could afford low wages.
the compensation is really good as far as travel goes. union and medical benefits are as good as the government of Canada, and past probation job security is all but guaranteed. I recommend this for young student who maybe picked the wrong thing in school and needs a good place to grow.
The staff I worked with was more then helpful and made me feel like a part of a family. I found pride and satisfaction doing my job every day. If the job could pay me more I probably would never have left
advancement is easy but you need to know, I was in the mix for a promotion before I finished probation, it is possible, most employees are over 20years experience not willing to leave the union.
Reservations Agent (Former Employee) – Toronto, ON – 24 October 2016
Loved working in the call centre environment. Friendly employees made it fun to seek out answers to somewhat challenging questions. Salary could be improved for the detail needed in work. Management was ok.
DIRECTOR, SAFETY, SECURITY & ENVIRONMENT (Current Employee) – Toronto, ON – 15 September 2016
Air Canada has a long legacy, which works to its benefit and detriment all at the same time. Opportunity for advancement is limited, and often silo-ed making for a difficult organic growth process for someone's career.
Station Attendant Air Canada Cargo Toronto (Current Employee) – Toronto, ON – 4 February 2017
It still operates basically like a crown corporation and offers many great benefits to its long standing employees. The tough part is you will need to work irregular hours until you accumulate enough seniority to hold a regular time bid spot. Overall it provides travel opportunities and great experience if that's what you are looking for.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Toronto Pearson International Airport, ON – 19 December 2016
Air Canada airport agents are ambassadors for the airline and represent an important component of our customer service equation. like working in a fast-paced environment, and enjoy interacting with people from all over the world.