Pros: Satisfaction of assisting coworkers
Cons: some people are more visual when it comes to explaining
After a year of working for Air Canada's inbound customer and sales dept, i was fortunate to be part of the Agent Help Desk. I had a great dept of knowledge of the company's policies and procedures. We guided coworkers who would call our line for guidance. The help desk also managed corporate files of major companies who flew with us, their credits, flight history and revenue.