Ramp Agent (Former Employee) – Toronto Pearson International Airport, ON – 22 September 2017
Ensure that you're in a secured role and you will never have to worry about looking over your shoulder, unless you aren't performing at all. If you're working in the call centre or as a salesperson in the stores, as long as you do your job, your job is secured. It's a great company to work for with great benefits and decent pay.
Accountant (Current Employee) – Montréal, QC – 17 September 2017
Low base salary for a professional. I asked for a raise and worked really hard for many years, then I finally got a small increase after countless contradicting excuses by my manager. No food or drinks, just tap water, forget coffee. Pay your own company Christmas dinner as well. Won't pay for training because they're afraid you'll learn and leave the company (my manager's words). This job culture leaves employees feeling isolated, desperate, betrayed and depressed in the long run.
Good health and retirement plan, standby travel privileges are a plus during your limited vacation time.
Sales and Service Agent (Former Employee) – Toronto, ON – 17 September 2017
Everyday at Air Canada was a new experience. Most of the employees are friendly and helpful especially when it came to the rude customers. The hardest part of the job was interacting with aggravated customers after their flight got cancelled. Overall, it was an amazing and eye-opening job as it taught me to take things with a grain of salt and see things from the customers point of view even when they are yelling in your face.
Customer Service Manager (Former Employee) – Vancouver, BC – 9 September 2017
This position requires a high degree of diligence and dedication and a strong sense of team work to complete task at hand. training is ongoing and self directed. Start early stay late, with a hard working dedicated staff.
Bilingual Customer Service and Sales Agent (Former Employee) – Pearson Airport, Ontario – 5 September 2017
The pay is not very well, but the benefits are good. Also, a very dynamic workplace as we had to work right in the airport. The hardest part was to remain calm under pressure, especially when there were weather issues or cancelled flights.
Cabin Crew Manager/In-flight STOC (Current Employee) – Toronto Pearson International Airport, ON – 31 August 2017
Great place to work with great benefits. I enjoy working here a lot and there is continuous learning and education for an individual. Started as station attendant and now working as a cabin crew manager
Quick changes forces constant changes in operations. Team work. Good communication skills. Very stressful at times. Deadlines changing constantly. Capacity to adapt quickly. Good knowlege of equipment operation. Routine follow ups.
Insurance, flexible hours, travel facilities
Extreme dangerous environment, high noise, exposure to weather.
Agent au service à la clientèle bilingue (Former Employee) – Montréal, QC – 21 August 2017
Travailler chez Air Cana fut une expérience très enrichissante. J'étais agréablement surprise de voir que l'équipe d'agent au service à la clientèle, dont j'ai fait partie, était diversifiée culturellement. En fait, je suis en accord avec la vision de l'entreprise qui consiste à offrire une expérience de qualité aux passagers que se soit dans leur langue d'origine ou non pas.
Cependant, l'équipe de gestion des agents devrait faire davantage preuve de professionnalisme en considérant la multiculturalité. Cela pourrait commencer par :
- Différencier les employés de même couleur et/ou origine.
- Adapter la réglementation en se qui conserne les exigences capillaire pour les différents types.
J'ai apprécié travailler chez Air Canada, mais je trouve que certains CSM (costumer service manager) devrait faire preuve de plus de professionnalisme et que les RH (ressources humaines) devrait être moin impersonnel.
Plateforme de changement d'horaire entre employés.
Temps supplémentaire impayés, pauses non attribuées et non respectées, manque de professionnalisme de certains gérants