Manager (Former Employee) – Montreal/Toronto – 20 June 2017
- good pay and bonus is rich compared to more established companies - very flexible work environment, option to work from home when needed
- a lot of broken processes from a campaign production /fulfillment pov that are often never fixed... instead they are shoved aside or covered up - terrible data environment / infrastructure support - level of analytics is not very sophisticated as most of the advanced work is outsourced
- culture is very toxic... too many "leaders" with too many points of view. - too many Managers/Sr. Managers with 1 direct report... broken org structure.. might have been the case of promoting too many people in a short amount of time - with Air Canada breaking ties, this is a sinking ship
decent base salary & bonus, flexible work hours
toxic culture, a lot of negativity floating around, terrible management team
Director of Marketing (Former Employee) – Montréal, QC – 20 June 2017
Super location, benefits and work conditions, but lacks strong culture. Leadership does not walk the talk and is not accessible. Some teams work very hard and have a lot of pressure, while others seem to coast. Not much information sharing internally.
Sales Manager (Former Employee) – Toronto, ON – 28 August 2016
alot of employees and employers alike are ever so confused with their position and their day to day required activites. personally speaking i wouldnt recommend this to anyone that i would consider as a friend to be working in this...
Excellent workplace team oriented customer focused result focused.
Loyalty customer service (Former Employee) – Etobicoke ON – 4 July 2016
Call Centre, inbound calls catering to high profile customer care. Account services, Loyalty redemptions for merchandise or cash conversion. Tracking lost shipments Follow up with clients Problem resolutions Communication with our support team
I worked with a team of 30 dedicated, hard working colleagues, all focused on the same end result. ...making sure the customer was happy. Our supervisors were amazing, and supportive, and assisted with any escalations.We were empowered to complete all transactions. The best day was one where the quotas were met, customers were happy, and we all had a smile on our face. We were all fully trained, and were able to service up to 6 accounts, all with different requirements. At first challenging, but soon became a daily routine.
great team, company sponsored celebrations, atmosphere
downsizing over 2 years, seeing our colleagues leave.