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Aimia
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14 reviews

Aimia Employee Reviews

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BORING JOB
Travel Consultant (Former Employee), Toronto, ONNovember 12, 2014
a consistent, comfortable customer service experience to each customer
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Growing company
HR Manager (Former Employee), MississaugaNovember 11, 2014
Great place to start and grow your career. It's dynamic and the people are great.
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For a company that promotes "Inspiring Loyalty", they're not doing a very good job inspiring their own employees
TD Canada Trust Features and Benefits Rep (Former Employee), Etobicoke, ONJuly 7, 2014
Pros: location, pay slightly higher then minimum
Cons: long work weeks, poor management, outdated technology
A typical day would include dialing out at least 200 numbers for the entire duration of the 6 hour shift. There was one 30 minute break that changed on a day to day basis. The work week was Monday to Saturday.

What I learned other then the fact that customers loathed the idea of switching credit cards over the phone was how the management liked to – more... fool itself into thinking the task was easy.

We had a team of 20 people whose objective was to get at least one person to "upgrade" per day. If you do the math, 20 people dialing 200 numbers each to just get one person per agent to switch means a less then 1% success rate. That meant that agents (and management) focused on "success through number of calls" rather then "success by quality of calls." This pitted agent against agent creating a toxic environment where you would not be sure if you would still have a job the next evening.

Management was often confused and provided the wrong information. If there was a mistake made, it was on the agents head rather then the managers. The correct information was then circulated to the rest of the team after the fact.

Furthermore, management had a knack of keeping the employees who did barely anything and lied to clients in order to get more upgrades allowing them to keep their jobs. Meanwhile the employees who worked hard on customer loyalty, quality and truth got fired if there is a issue with budgeting or internal office issues.

Co-workers in the same team who got lucky with upgrades tried to help those who weren't by telling them how they got people to switch. But at the end of the day, everyone besides the management knew it was all up to luck. Those co-workers outside the team were often confused as to what our team did which resulted in many false claims of shift abandonment and unauthorized breaks.

The hardest part of the job was to tell yourself to come back the next day. The lack of trust between co-workers and management combined with the verbal abuse of those whose numbers agents dialed created a toxic work environment.

I can not think of a single time I enjoyed any part of the job. It was the literal definition of a "dead-end job." There was no prospect of moving up, and job security was non existent. – less
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great environment
Travel Agent (Former Employee), Montréal, QCJune 4, 2014
Pros: perks
Taking calls from clients and booking vacations and trips with there credit card points. learned the ins and outs of being a travel agent. bookings, sales, etc. Nothing bad or good to say about management.
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Nice Place to Work
System Administrator (Current Employee), Toronto, ONMay 27, 2014
i have day to to day task to complete as soon as possible.
provide the support as soon as possible.
communicate with different teams.
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Overall excellent place to work at
Bilingual Agent / ES OPS Hotline (Former Employee), Etobicoke, ONApril 13, 2014
Pros: management open doors - flexible when needed
Cons: long hours - working week end / holidays
Learned to work in fast paced environment
Learned how to multitaske
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Love this place !
i.e. sales (Current Employee), Montréal, QCAugust 19, 2013
Pros: love this place !
Cons: love this place !
Love this place !

very nice place to work and meet new people.
Great place please apply we are always looking for new people .
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Low office morale, no work life/balance, stay away!
CSR (Former Employee), TorontoNovember 14, 2012
The company has undergone some restructuring in recent months due to the merger with Aeroplan. There have been quite a few layoffs as a result.
Office morale is pretty much non-existant, no respect from upper management, no fairness in the work environment. Absoloutely no work/life balance. The company praises itself on this but its a joke when employees – more... are scheduled evenings and every weekend for months on end. High turnover rate. No one seems to want to stick around in this mess of a company.

Do yourself a favour and stay away! – less
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overall great people to work with
Retention Customer Service (Former Employee), Toronto, ONAugust 23, 2012
Aimia is a good company and tey pay really well also the people who i work with are amaizing.
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Nice place to work
Project Manager (Current Employee), Dayton, OHMay 11, 2014
Fast paced, great group of people. Interesting clients to work with.
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See previous
Merchandiser Gift Cards and Product (Former Employee), Plymouth, MNMarch 13, 2014
A merchandiser with extensive purchasing, forecasting, negotiating, and relationship building experience. Passion for sourcing merchandise, gift card and digital solutions that will help grow client's customer base. Facilitate contract negotiations for traditional loyalty programs and act as the agency on record for several clients. Work with IT on – more... a wide range of applications and a team member for the development and testing of new application implementation. Proficient in Oracle Financials. Extensive knowledge of Power-builder application and Microsoft® Office Suite. Experience with Epicor as an accounting and time recording tool. Specialties: Sourcing, purchasing, forecasting, negotiating, wide range of applications knowledge, QA System
Testing, HMTL coding, copy writing, data base management, Oracle, and Power-builder. – less
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No work life balance.
Customer Relationship Coordinator (Former Employee), Dayton, OHDecember 1, 2013
You are not paid extra to work saturdays. Its very hard work and very little pay. In six months one person has quit every month.
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Great people ... incredible stress
Just a former employee (Former Employee), Plymouth MNAugust 7, 2013
Aimia carries on the tennents of the old Carlson Marketing - a high stress environment where every fall there is a RIF with hiring frenzy after the first of the year ... Understaffed with high demand for output ... most key staff work 50+ hours a week for mediocre benefits ... Management focus is on cutting costs at all cost ... that is their bottom – more... line. – less