Aimia Employee Reviews

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Beware of union
phone agent (Former Employee) –  Richmond, BC20 October 2017
The union basically runs this place, everything is seniority based, you will never advance...ever...if you are okay with basically minimum wage after all the "mandatory" fees then maybe its for you. The staff seemed miserable, management cannot coach anyone underperforming because of the union. The hours are terrible, again because...Union! Doesn't matter if you do your job better than everyone around you, if you are not you will never get recognized for it.
Pros
Benefits - but you pay for them
Cons
Union, no advancement, low wages, Union, negative work place
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Very bright employees
Senior Manager, Financial Partner Marketing (Current Employee) –  Toronto, ON30 August 2017
There are incredibly bright and driven individuals at Aimia who are keen to move the business forward through innovation. Unfortunately,
the lack of direction and culture means there is a severe retention problem at Aimia. The constant revolving door is incredibly unproductive.
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Union Vs Management
Elite Customer Service Officer (Former Employee) –  Richmond, BC29 June 2017
Good pay and Benefits
Terrible hours at the start but able to trade shifts. Usually 1-9pm with Tuesday Wed off
Able to trade many days off so i could travel for 6 weeks
The Union is always against management and they just lost there biggest partner AC so future is unstable right now.
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Good
Business Analyst (Current Employee) –  Toronto, ON29 June 2017
Good working environment where roles and responsibilities are in details and employee satisfaction is at a good level.
learnt how to work in group and also perform individually depending on the role at the time and job need.
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Sinking Ship
Manager (Former Employee) –  Montreal/Toronto20 June 2017
- good pay and bonus is rich compared to more established companies
- very flexible work environment, option to work from home when needed

- a lot of broken processes from a campaign production /fulfillment pov that are often never fixed... instead they are shoved aside or covered up
- terrible data environment / infrastructure support
- level of analytics is not very sophisticated as most of the advanced work is outsourced

- culture is very toxic... too many "leaders" with too many points of view.
- too many Managers/Sr. Managers with 1 direct report... broken org structure.. might have been the case of promoting too many people in a short amount of time
- with Air Canada breaking ties, this is a sinking ship
Pros
decent base salary & bonus, flexible work hours
Cons
toxic culture, a lot of negativity floating around, terrible management team
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Poor leadership but great colleagues
Director of Marketing (Former Employee) –  Montréal, QC20 June 2017
Super location, benefits and work conditions, but lacks strong culture. Leadership does not walk the talk and is not accessible. Some teams work very hard and have a lot of pressure, while others seem to coast. Not much information sharing internally.
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Average company to work for
Supervisor (Former Employee) –  Toronto, ON6 April 2017
I learned a lot about handling employee resolution. Workplace culture was ok. A typical day at work would consist of me dealing with our external vendors as well as clients.
Pros
Great Company for future employment
Cons
Lack of value placed on employees and lack of job security
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Productive and meaingful company
Cook/Maintenance (Former Employee) –  Mississauga, ON7 March 2017
Great place to work, I am now changing profession.

Employee satisfaction is always emphasise.

Looking to venture in a new career path which Aimia is not in the industry.
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Call Centre
Elite Customer Service Officer (Former Employee) –  Richmond, BC28 February 2017
Very easy customer service and booking Aeroplan tickets.
Unsociable hours and bad schedule days off
Unionized enviroment
Pros
unionized, large office, easy
Cons
bad hours and days off
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Very proffesional and well set up work space.
Group Travel Coordinator (Former Employee) –  Toronto, ON15 February 2017
Very flexible and good environment to work.
Able to work from home when needed.
Nice office set up and good location.

Good salary
Nice management team.
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Good Technology Stack
Individual contributor (Current Employee) –  London8 February 2017
Co-ordination between teams is not great , teams work in silo , common deliverable are not tracked well and slip between the cracks.
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Excellent work life balance
Call Center Manager (Current Employee) –  Montréal, QC24 January 2017
Great place to work, excellent work life balance. I like their Culture and their Passion.
Always looking for opportunities and better ways to do business while working on Customer service and loyalty
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Great place to work
Vice President (Former Employee) –  Toronto23 January 2017
Innovative, progressive organization; great group of people to work with.

Solid strategic planning and leadership.

Financially solid.
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Productive and fun place to work
Office Administrator (Current Employee) –  Montréal, QC11 January 2017
A really enjoyable time here at Aimia and gained great experience. The people are really great and super helpful. Dynamic company.
Pros
Life/work balance
Cons
None
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very confusing work enviroment
Sales Manager (Former Employee) –  Toronto, ON28 August 2016
alot of employees and employers alike are ever so confused with their position and their day to day required activites. personally speaking i wouldnt recommend this to anyone that i would consider as a friend to be working in this...
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Excellent management and stable schedule/pay
Credit Education Specialist / Retention Specialist (Former Employee) –  Etobicoke, ON6 July 2016
-stable
-good pay
-great management
-great supervisors
-great schedule
-repetitive work may not be for some
-easy access to TTC
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Excellent workplace team oriented customer focused result focused.
Loyalty customer service (Former Employee) –  Etobicoke ON4 July 2016
Call Centre, inbound calls catering to high profile customer care.
Account services, Loyalty redemptions for merchandise or cash conversion.
Tracking lost shipments
Follow up with clients
Problem resolutions
Communication with our support team

I worked with a team of 30 dedicated, hard working colleagues, all focused on the same end result. ...making sure the customer was happy. Our supervisors were amazing, and supportive, and assisted with any escalations.We were empowered to complete all transactions.
The best day was one where the quotas were met, customers were happy, and we all had a smile on our face.
We were all fully trained, and were able to service up to 6 accounts, all with different requirements. At first challenging, but soon became a daily routine.
Pros
great team, company sponsored celebrations, atmosphere
Cons
downsizing over 2 years, seeing our colleagues leave.
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Great team-work environment
Consultant, Client Analytics (Former Employee) –  Montréal, QC27 June 2016
Collaborative environment, diversity and creativity is all over the place. Great place to work. Flexible hours.
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fantastic people and work environment
Enterprise Architect (Former Employee) –  Toronto, ON21 June 2016
really enjoyed my time here, people are very nice and the place of work was flexible. This company has plenty of opportunity to grow..
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Good team
Bilingual Back Office Support Agent (Current Employee) –  Toronto, ON22 February 2016
Inbound and outbound calls, working on emails both inbound and outbound, dealing with escalations from agents as well as dealing with escalations from customers directly.
Pros
Good team
Cons
Downsizing
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Overall rating

3.6
Based on 73 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.5
Job Security/Advancement
2.8
Management
3.1
Culture
3.3