Excellent workplace team oriented customer focused result focused.
Loyalty customer service (Former Employee) – Etobicoke ON – 4 July 2016
Call Centre, inbound calls catering to high profile customer care.
Account services, Loyalty redemptions for merchandise or cash conversion.
Tracking lost shipments
Follow up with clients
Communication with our support team
I worked with a team of 30 dedicated, hard working colleagues, all focused on the same end result. ...making sure the customer was happy. Our supervisors were amazing, and supportive, and assisted with any escalations.We were empowered to complete all transactions.
The best day was one where the quotas were met, customers were happy, and we all had a smile on our face.
We were all fully trained, and were able to service up to 6 accounts, all with different requirements. At first challenging, but soon became a daily routine.
great team, company sponsored celebrations, atmosphere
downsizing over 2 years, seeing our colleagues leave.