Pros: performance bonuses such as gift cards
Cons: short breaks, point demerit system, point bonus system, everything on a point / numbers system
Although advertised as a customer service position, the demands on the agent do not promote good customer services. Time restrictions on calls place undue stress on employees to meet projected goals. More of a "get the location and dispatch" than serving a stressed and sometimes frightened customer.
High volume is the goal, yet, promote...Get an excellent – more... rating from customers or too bad.
Management is upbeat (almost too upbeat) and tries to be encouraging. Feels more like a 'sales telemarketing environment'
Very Frustrating for someone interested in truly wanting to help customers in trouble. – less