Pros: the spaced out break times throught the day, helps get you away from the computer and kind of makes the day go faster
Cons: too much to mention, basically everything else
FYI- Only gave 1 star because it was required that a rating was done, otherwise I would not have gave this place any stars. First of all, it took about 1 1/2 months to get hired due to their hiring process. Once hired, training class started about 2 weeks later. Training class seemed so unorganized, not sure if it was the instructor herself with her constant side conversations about her personal life or the loud disturbing classmates. Some people need to focus and read to understand everything, but it was kind of hard to do so with all the loud talking of those who obviously understood the material. The instructor could have had a better handle on things in the classroom. After getting through the 2 weeks of classroom learning and getting onto the phones, that is where the stress began. Having to use all the info we learned or didn't learn in the classroom in a timely manor while on the phones dealing with irate, emotional, upset, etc customers who were in need of roadside assistance. There was a lot to deal with and became very stressful, especially when coming across a type of call that was not explained in the classroom. I personally believe our main goal should have been getting customers the help they needed without having to worry about the call time goal, but I guess the shorter the calls, the more calls they get, the more money is made for them. And if you can not make ACD goal they are quick to lead you down the hall of shame out the front door....which is very demeening. It was basically a succeed or fail kind of work place. Sure there were coaches around to help, but sometimes it felt like they were being burdened by our questions, or at least for me when they talked down on me and talked to me like I was stupid and should already know the answer....excuse me but that is your job, hence the title coaching!! Anyways enough of my rant, I am just glad I found out this job was not for me before I went any further..