Roadside assistance agent (Former Employee) – Sault Ste. Marie, ON – 3 March 2017
it is a very fast paced environment, with a lot of chaos from time to time. Overall it is a good place to work. There are several supervisors who are there to help around the clock and there are many resources and tools used to make your job easier.
The environment is clean tidy and modern so, working there feels good.
Roadside Customer assistant (Former Employee) – Sault Ste. Marie, ON – 26 January 2017
Working as an overnight incoming call representative it took a very big strain on my body. Everyone at the call centre was very friendly and I was able to become apart of their Alert team and take management related calls, however I was not a manager myself. I do believe that I will one day apply to be apart of their team, however at this time I cannot get paid to sit in a chair for 8 hours.
Customer Service Representative (Former Employee) – Sault Ste. Marie, ON – 4 April 2016
I learned at this company how to deal with irrate customers as well as get people out of uncomfortable and scary situations. The hardest part of the job was listening to the angry customers when you were just trying to help them the best you could.
Customer Service Representative (Former Employee) – Sault Ste. Marie, ON – 22 November 2015
The job itself was less than thrilling, especially given that a lot of people didn't pay attention to what you were saying. Basically goes for the management as well. They continue to state that they're about customer service, but the actions they put their agents under makes you really wonder. The people you ended up working with made the job acceptable and even okay at times. Their HR (Human Resources) department is top notch, a woman in Human Resources thatworks there and is quite a nice lady and will do everything in her power to make things work for you and the company.
All in all, it's an okay place. Nothing spectacular, nothing awful.
Response Agent (Former Employee) – Sault Ste. Marie, ON – 18 August 2014
low pay but a decent benefit package They did little things to make employees feel valued. Things like ice cream day when they brought ice cream in for everyone, grilled cheese day when the supes made us grilled cheese sandwiches
Minuses - short call time expectations, when all the caller knows is that they are on I-75 but not sure what state finding them is going to take more than allotted call time
the irate callers who sometimes make death threats
For me and I probably shouldn't say this the best part of the job was the crazy calls like a customer who broke a branch off a tree to use as a gear shuft
Customer Service Representative, Team Mentor (Former Employee) – Sault Ste Marie, ON – 14 August 2014
Great place to work to get yourself on your feet. Plenty of time on the floor to be able to study and do homework during your shift so I was able to stay working throughout university and college. They are rather flexible with schedules and have a very awesome benefit package that makes up for the little over minimum wage salary.
Customer Service Representative (Former Employee) – Sault Ste. Marie, ON – 10 December 2013
Co-Workers are Great. Most of the Supervisors are Fantastic, as management is always there to help, I can't say anything bad about the people, although some polices and procedures need to change to make the employment less stressful on the agent and to be treated with respect in all aspects of the agents job.
Call Associate (Former Employee) – Sault Ste. Marie, ON – 30 July 2013
While I wasn't with Agero very long it was more a situation where the job didn't fit me personally. The workplace itself and people were amazing, and it was a very rewarding job. Their training is extensive and impressive, a good balance between classroom and on the job to help prepare anyone for on the floor calls helping customers. A typical day at work was pretty casual, you'd get there a bit early to prepare your station, talk with coworkers a bit, and then start the day on calls helping customers with various problems concerning their vehicles and/or insurance. The hardest part of the job is probably trusting your intuition for situations - what situation needs what service and what is most beneficial to the customer. The most enjoyable part is that satisfaction when you've helped someone and you can tell they're really grateful to have someone on the way.
Free beverages, great benefits, many company held functions, flexible hours.
Can be stressful, repetitive, and you don't move around a lot.
Customer Service Rep (Former Employee) – SAULT STE. MARIE,ONT. – 23 April 2013
CUSTOMER SERVICE, FULFILLING CUSTOMER NEEDS I ENJOYED HELPING PEOPLE COACHES WERE SUPPORTIVE CO-WORKERS WERE GREAT AND ALSO SUPPORTIVE I KNOW COMPUTERS BUT AM A 2 FINGERED TYPER AND MADE CALL TIMES LONGER GOOD HRS LOTS OF OT AVAILABLE
Roadside Assistance Telemarketer (Former Employee) – Sault Ste Marie ON – 26 March 2013
Would walk to work, put my lunch in the fridge, get myself a coffee in the break room, grab my gear from my locker and go to an available spot, and start taking calls. Would work through calls, getting assistance from helpful superiors when needed, and would go on my breaks. Was a stressful job, they never once said it wouldn't be but they do everything they can to make it as easy as possible to get through the day. Lots of rewards and positive reinforcement. I would have stayed if I could have. I would advise others to work there.
Customer Service Agent (Former Employee) – Sault Ste. Marie, ON – 30 August 2012
Agero is a good place to work. They offer employee incentives and have coaches onsite to aid in situations when clients are unhappy or in need of a supervisor. The most difficult part of the job is sitting in one spot for the shift.