Call Associate (Former Employee), Sault Ste. Marie, ON – July 30, 2013
Pros: free beverages, great benefits, many company held functions, flexible hours.
Cons: can be stressful, repetitive, and you don't move around a lot.
While I wasn't with Agero very long it was more a situation where the job didn't fit me personally. The workplace itself and people were amazing, and it was a very rewarding job. Their training is extensive and impressive, a good balance between classroom and on the job to help prepare anyone for on the floor calls helping customers. A typical day at – more... work was pretty casual, you'd get there a bit early to prepare your station, talk with coworkers a bit, and then start the day on calls helping customers with various problems concerning their vehicles and/or insurance. The hardest part of the job is probably trusting your intuition for situations - what situation needs what service and what is most beneficial to the customer. The most enjoyable part is that satisfaction when you've helped someone and you can tell they're really grateful to have someone on the way. – less
Customer Service Representative (Former Employee), Sault Ste. Marie, ON – December 10, 2013
Co-Workers are Great. Most of the Supervisors are Fantastic, as management is always there to help, I can't say anything bad about the people, although some polices and procedures need to change to make the employment less stressful on the agent and to be treated with respect in all aspects of the agents job.
Customer Service Rep (Former Employee), SAULT STE. MARIE,ONT. – April 23, 2013
Pros: helping people who are in dire need
Cons: typing ability
CUSTOMER SERVICE, FULFILLING CUSTOMER NEEDS I ENJOYED HELPING PEOPLE COACHES WERE SUPPORTIVE CO-WORKERS WERE GREAT AND ALSO SUPPORTIVE I KNOW COMPUTERS BUT AM A 2 FINGERED TYPER AND MADE CALL TIMES LONGER GOOD HRS LOTS OF OT AVAILABLE
Roadside Assistance Telemarketer (Former Employee), Sault Ste Marie ON – March 26, 2013
Pros: free coffee/hot chocolate
Cons: clients were not always pleasant
Would walk to work, put my lunch in the fridge, get myself a coffee in the break room, grab my gear from my locker and go to an available spot, and start taking calls. Would work through calls, getting assistance from helpful superiors when needed, and would go on my breaks. Was a stressful job, they never once said it wouldn't be but they do everything – more... they can to make it as easy as possible to get through the day. Lots of rewards and positive reinforcement. I would have stayed if I could have. I would advise others to work there. – less
Customer Service Agent (Former Employee), Sault Ste. Marie, ON – August 30, 2012
Pros: lunches are provided on special occassions
Cons: no week ends off.
Agero is a good place to work. They offer employee incentives and have coaches onsite to aid in situations when clients are unhappy or in need of a supervisor. The most difficult part of the job is sitting in one spot for the shift.
Not a lot of growth in the company especially with it being a new company
Dedicated State Farm Response Associate (Current Employee), Clarksville, TN – June 14, 2014
Pros: company does things for the employees when we meet quota
Cons: new people coming in are getting better shifts and days than people with senority
It is difficult having a steady family life especially when we are forced to do mandatory overtime during major winter storms, and we do not get any days off back to back our days are scheduled to work one day every weekend so we get off one day during the week and one day off during the weekend.
customer service rep (Current Employee), Tucson, AZ – June 13, 2014
Pros: most of the coworkers are awesome, qrp, lots of over time
Cons: condescending awards, time off, some supervisors, mandatory ot (i don't mind doing ot when i want but not forced)
All of the metrics are pretty easily attainable except for NOC, especially when you're trying to handle accident calls as a spike agent. The environment is decent. It's clean. They have an over priced little market in the break room which is nice if you forgot your lunch. 90% of the time they have half of the break room closed, so there isn't enough – more... space to sit for lunch. Like today I got to sit out in 102 degrees because all of the tables were taken. The supervisors try to help with all of your needs, but in reality they do not have much say in anything. They're of no help when it comes to needing time off. You have to submit your request to someone in another state through the computer and you can't even explain why you need the time off. Most of the time it is denied. The initial training I received was perfect. I was able to come out on the floor with an almost perfect score card. My training for accidents was appalling. I was ready to walk at that point. Luckily, through trial and error I have become a subject matter expert on accidents. My coworkers and I have a pretty strong support system. Like any call center, there are good and bad calls. The job does feel rewarding at times, especially when you can successfully get someone help in a timely manner. – less
Agero is a new and upcoming employer in Clarksville, Agero is working hard to become a household name in the community.
Operations Supervisor (Current Employee), Clarksville, TN – June 11, 2014
As a supervisor my day to day job is to coach and develop my team to be "heros' for customers disabled/stranded on the road. Having experience in the call center has taught me that no matter what the product is; at the end of the day it is about providing "excellent" customer service. I enjoy working with my peers, it has been a teaching and learning – more... experience each and every day. The hardest part of my job is to take agents who are inexperience with call center metric and develop them into great customer service representatives. Understanding that the customer calls for a reason and they are the subject matter experts that can make a customer's day. I enjoy watching people grow into their strenghts and meet their career goals. – less
Response Associate (Former Employee), sault ste. marie – May 14, 2014
Pros: coworkers are fantastic
Cons: pay, no promotions
-typical low pay and low end minimum wage job -bonus system payouts are incredibly small -company only cares about call volume rather than caring about the customer -management is a "little boys club" or "click" who promote the favored employees rather than the educated and skilled -management are former phone agents who have been employed there for – more... years rather than university educated or with real business experienced managers -operated like smalltown company with nepotism – less
Customer Service Rep (Former Employee), Tucson, AZ – April 27, 2014
Cons: hr department
answer calls help customers with roadside assistance. I have learned to be very patient with people when they are frustrated and mad. The co-works are very nice. Didnt really have a hard part of the job.
Customer Service Rep (Former Employee), Tucson, AZ – April 25, 2014
It is a great learning experience within roadside assistance. Co-Workers are worth working with, family is what they see you as. Just watch out for what management states. Everyone under management is always willing to help, support and a smile is expected to be seen from you.
Customer Service Representative (Former Employee), Clarksville, TN – April 6, 2014
As in any job there has to be a level of respect supervisors often time were rude and nasty and if you reported it then you became the problem. If your stats are high then your favored and if not you don't get the same treatment. You sit on the phone all day taking stressful calls from people who a lot of times have no idea where they are but yet need – more... a tow or tire change and you can leave no one stranded. Dispatchers complain about not being paid enough. The fact that they put a time limit on calls is ridiculous, in my opinion it limits your customer service. Thankful I wised up and got out when I did. Honestly it should have NO STARS... – less
response assoicate (Current Employee), Clarksville, TN – March 29, 2014
Answering phone and dispatching roadside I learn map skills most of management is there to help you sussed Co-workers where there to help each other hardest part of the job is to get my stats lower the most enjoyable is helping people