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23 reviews

Agero Employer Reviews

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Salary/Benefits
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THE WORK AND THE CO-WORKERS WERE GREAT
Customer Service Rep (Former Employee), SAULT STE. MARIE,ONT. – April 23, 2013
Pros: helping people who are in dire need
Cons: typing ability
CUSTOMER SERVICE, FULFILLING CUSTOMER NEEDS
I ENJOYED HELPING PEOPLE
COACHES WERE SUPPORTIVE
CO-WORKERS WERE GREAT AND ALSO SUPPORTIVE
I KNOW COMPUTERS BUT AM A 2 FINGERED TYPER AND MADE CALL TIMES LONGER
GOOD HRS LOTS OF OT AVAILABLE
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A typical day at work
Roadside Assistance Telemarketer (Former Employee), Sault Ste Marie ON – March 26, 2013
Pros: free coffee/hot chocolate
Cons: clients were not always pleasant
Would walk to work, put my lunch in the fridge, get myself a coffee in the break room, grab my gear from my locker and go to an available spot, and start taking calls. Would work through calls, getting assistance from helpful superiors when needed, and would go on my breaks. Was a stressful job, they never once said it wouldn't be but they do everything – more... they can to make it as easy as possible to get through the day. Lots of rewards and positive reinforcement. I would have stayed if I could have. I would advise others to work there. – less
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Good
Customer Service Agent (Former Employee), Sault Ste. Marie, ON – August 30, 2012
Pros: lunches are provided on special occassions
Cons: no week ends off.
Agero is a good place to work. They offer employee incentives and have coaches onsite to aid in situations when clients are unhappy or in need of a supervisor. The most difficult part of the job is sitting in one spot for the shift.
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High stress
Customer Service (Former Employee), Sebring, Florida – May 10, 2013
Pros: performance bonuses such as gift cards
Cons: short breaks, point demerit system, point bonus system, everything on a point / numbers system
Although advertised as a customer service position, the demands on the agent do not promote good customer services. Time restrictions on calls place undue stress on employees to meet projected goals. More of a "get the location and dispatch" than serving a stressed and sometimes frightened customer.

High volume is the goal, yet, promote...Get an excellent – more... rating from customers or too bad.

Management is upbeat (almost too upbeat) and tries to be encouraging. Feels more like a 'sales telemarketing environment'

Very Frustrating for someone interested in truly wanting to help customers in trouble. – less
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Fun and exciting
Dispatcher and Customer Services (Current Employee), Irving, TX – May 8, 2013
Pros: keep you posted on new information
Cons: customers where always on edge
very open enviorment, customer are very tence, a lot of knowledgeable information,
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Not what I consider to be a long term job
CSR Agent (Former Employee), Tucson, AZ – May 7, 2013
Pros: good benefits
Cons: not a set schedule, two hour time frame difference.
This type of call center is pretty simple. You get alot of different calls but they have the same format. They are constantly training you to learn to take on new types of calls. This call center is a call after call type of call center. Sups are always checking up on you to make sure you stats up good. They can be flexible with school if you are favorite, – more... if not you are out of luck. – less
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No respect
Response Agent (Current Employee), Irving, TX – May 1, 2013
Pros: benefits, schedule
Cons: everything else
The work is not bad, not hard and you usually can get some downtime.

They purposely set up their agents to fail so as to either not pay bonuses or simply get rid of you. The quality criteria changes practically on a monthly basis. What's acceptable today won't be in a few weeks and then will again. They CONSISTENTLY promote new/inexperienced agents – more... over seasoned ones. So you have agents with all the knowledge basically training supervisors for free.

If you were there before Cross Country bought it you are on the hit list. Every minute thing will be documented in preparation for your termination. They prefer hiring very young, uneducated agents who can't use good grammar or read a map for $9/hr than keep a professional for $13-16/hr

My salary has gone down each year due to the bonus charade.

They give shoddy service to high dollar customers, who ALWAYS eait at LEAST an hour for roadside assistance when AAA can be there in 15 minutes. They double charge customers then take weeks to refund their money.

It's a job, I guess. – less
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typical call center
RESPONSE SPECIALIST (Former Employee), Irving, TX – April 24, 2013
Pros: good people for the most part, xbox in the break room
Cons: management out of sync with employees, pushy sales tactics
You take the same type of phone calls day in and day out. There is a lot of repetition but, I was okay with that. There are periods where no calls come in and there are periods when you have back to back calls for hours on end. The management was okay, some were better than others. Some merely were there for the paycheck and some really did care about – more... the people under them. My coworkers were all good people. I'd have to say they were the best part of the job. It was an eclectic bunch of people with many personalities. The hardest part of the job was making sales. Not many people were successful in making the sales, those that were advanced within the company, those that didn't either left out of frustration or were eventually terminated for not meeting sales quotas. It's difficult to get used to the sales aspect of the job when the HR recruiters and the folks who fire new agents really push that the job is customer relations or support. It was that in the beginning but, changed to a sales oriented job when upper management changed hands. – less
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good working company
Principal Engineer (Current Employee), Irving, TX – April 9, 2013
good people to work with, team work, good plan on each release
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Balance
Customer Service Rep (Former Employee), Sebring, FL – April 6, 2013
Pros: break times, helpful supervisore
Cons: crowded, no morning shifts
I loved working at this job it was just hard getting placement in hours for the morning and I couldnt do the driving home at midnight I had applied for morning shift more then once but was not experienced enough to be in morning group. If they were to change anything at all I would think they should have supervisors in the AM so more shfts are available – more... to you when you first start working there. – less
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Great Growth
Accident Management/ Claims Associate III (Current Employee), Medford, MA – March 23, 2013
Great environment! very strict on attendance policy per policies and procedures because of call center environment.
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Dispatch, and enrollment
Emergency Dispatcher (Former Employee), Irving, TX – February 11, 2013
Pros: catered holiday meals
Cons: short breaks, minimal pay, stress from management
Typical day at work is essentially providing emergency dispatch and vehicle monitoring for different brands of vehicle emergency systems. Management is primarily concerned with numbers, and doesn't take staff concerns or ways of improving the business seriously. This company is very much on an agenda. Hardest part of the job is lack of recognition, – more... and business doesn't have competitive wages. Enjoyable part of the job is quitting time... – less
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Its like swimming with sharks
Agent (Former Employee), Sebring – January 27, 2013
Absolutely no work life balance. If you have the flu, you still have to go to work to infect all the other agents in the building, or you get a point, like kindergarden. Then before you know it, everyones sick, a vicious circle. I was sick every 90 days there, horrible. No pay raise, if you do get one it is 20 to 25 cents an hour, once a year. Upper – more... management doesnt know a single person that takes calls and keeps them out of hot water with insurance companies and are the same people that takes the reaming from customers. They could care less about the employees, always a huge turn around, the supervisors keep the agents happy, and the good supervisors are there for short periods of time because they get disgusted at the games played by the O.M.'s for favortism. Huge lawsuit will happen to this company soon, either from an insurance company, O.E.M. or employees themselves. Do yourself a favor, go to work at McDonalds, the atmosphere has to better, the pay will be better or the same and your chances of being cussed at and ridiculed will be much less. – less
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job security is always there,management is always there to assist emplyees
Customer Service Consultant (Former Employee), Tucson, AZ – January 20, 2013
most enjoyable part of the job is when your helping people in a distress situation
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Great experience
Customer Response Agent (Former Employee), Irving, TX – January 8, 2013
Pros: benefits starting early
Cons: location, schedules
Job provided skills to help advance my career path and needs. Only issue would be the flexibility of schedules. The supervisors are very resourceful and help their agents succeed in not only themselves, but with providing the best customer service possible.
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Nice place to meet new people. Had a lot of fun working here.
Roadside Agent (Former Employee), Sebring, FL – December 12, 2012
Pros: a whole lot of excellent benefits.
Cons: short lunches
I learned how to stay calm at this job. A lot of people would curse or even cry and I had to maintain a good sense of urgency for whomever was in need of help at the time.
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Used to be a good company to work for.
Alert/Assist Line Associate (Former Employee), Tucson, AZ. – October 4, 2012
Pros: i enjoyed helping people.
Cons: i saw things that were not ethical.
I was a Alert/Assist line associate and would take sup calls Complaints from customers (poor service or lack of service) due to the company having a problem with contractors, not paying or under paying them. Would take call from contractors, not getting paid or under paid. We would refer them to their Area Reps who would never return their calls (saw – more... this practice for over 9 years) and take calls from clients with reports of paying us for customers services and the customer being harassed by the contractors due to their lack of payment. Catching the customer in the middle of the mess. – less
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Good Company to work for
Senior Software Engineer (Current Employee), Medford, MA – September 18, 2012
Good company, low side on the compensation.

Good work/life balance
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Productive, fun place to work
Customer Service Associate (Former Employee), Tucson, AZ – September 17, 2012
Pros: i was helping people
Cons: had promotions, no raise
I loved the job, but then I was promised a raise and never got it
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Not the best place to work!
Customer service rep (Former Employee), Tucson, AZ – September 12, 2012
Pros: good pay, made some great friends
Cons: health benefits suck, management is horrible, hr deptartment is worthless, typical call center drama everyday, supervisors play favorites, lack of support, supervisors lack of experience and training, barely ever get raises, seriously the list could go on and on
Depending on the day of the week and the time of year you could either be really busy or really slow. Some people who are on dedicated teams take 1 call in a 8 hour shift others who aren't do lucky take anywhere from 100-200 in the same time period. Supervisors love to play favorites. Most have lack of experience, knowledge of systems, and lack of training – more... so it's hard to get any support or help to succeed. The pay starts out good but you barely get raises. Then there are the days when you have to deal with the lovely call center drama. The HR department is no help whatsoever. They never get back to you when you need anything. They are not flexible with schedules at all. No matter if it's family, personal or school, they don't work with you. They treat certain teams like gods and others like the the red headed step child. They have a cleaning company but the place is still filthy. Dust, dirt and no one knows how to clean up after themselves. The health benefits are unreasonable. They are extremely expensive. If you have another choice to work somewhere else I'm hoping you jump in the opportunity because there are so many better jobs out there. Why waste your time with a company like this? Just my opinion so I hope this helped you in your search for a new job! – less
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softail – December 17, 2012

yes you are correct about on ething, considering the company owns ZERO equipment, or vehicle, they are the cheapest paying motor club going. If all the providers banded together, they would shut down in a heartbeat, i wonder if GM or USAA knows they are only paying a provider 20 bucks to change a tire on a big expedition , while raking in 75 from them ? terrible people to try to get damage resolved , as alot of their "customers" are low budget, lookin for someone to pay for "damages": to a 24 year old rusty oldsmobile. gimme a break. nothing more than a "middle man", doesnt provide ANYTHING xcept a phone call, to an actual provider who can actually help THEIR customers. Big money for owning nothing more than phones. one day usaa,progressive, GM and such will figure out they are getting screwed royally

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About Agero

For nearly 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. And – Read more