Varied, rewarding workplace assisting the elderly to have a better quality of life
Pros: located central lincoln so easy to get to work
Cons: insurance which can be very monotonous
Originally employed on a part-time voluntary basis which led to achieving a salaried position. Answering telephone and face-to-face enquiries where necessary signposting service users to correct department or organisation. Handling and receipting cash also reconciling and banking Insurance payments. Promoting Activities, Trips, Information and Advice and Insurance services. Designing posters and flyers to promote the same. Entering data onto Insurance site to process quotes, also spreadsheets to record payments, customer details etc. Excellent knowledge of Data Protection Act.
Whilst here I updated my IT skills. I passed NVQs in Literacy, Numeracy, Customer Service, Clait Word and Excel XP and passed my exams to qualify as an Insurance Arranger
My co-workers were a wonderful, hardworking team who gave 110 pecent to our clients as did I.
The hardest part of the job was Insurance. It is a highly regulated industry and we therefore had to take exams approx every 3months to be compliant to trade.
The most enjoyable part of the job was knowing that you had made a difference to an elderly persons life.