Fast pace, yet stable for the most part. In the right department, great career job!
Pros: great benefits, employee perks, stable for the most part.
Cons: can be overwhelming, especially when you have excess of what you can take in a day.
Within my department it's always something to do to stay busy, which definitely helps the day to go by. From the start to finish you log in and you work you assignments for the day you log out only to take lunch and then you must log back in. All of the work is managed from you assigned log in.
I have learned various processes, from shared folder files in MS outlook, to medical data recording software such as advancer. We are trained to work with duel monitors and operate and utilize multiple programs at once.
Management, for the most part is hands off but everything is monitored through work logs. Every file and account you touch are documented. Time tracking is used to record accuracy and the amount of time it takes to finish a process.
Co-worker, tend to work as a unit as a piece to a bigger whole. We work our assignments, some cover different accounts and some are purely responsible as "floaters" filling in gaps where help is needed.
Hardest part of the job, is covering for ill or call out employees. The work load is increased for the employee responsible for covering the co-worker that is out, whom is not only responsible for his/her own work but the ill/called out employee.
Plenty of work is the best thing about the job. There seems to always be something to do and definitely helps your day go by faster, which is a plus for me at least.