Program Manager (Spanish speaking - Mat Leave Contract ending Feb 2015)
Reporting to the Regional Program Manager, this position is responsible for all support activities necessary for executing the customer benchmarking program(s) to include coordination of questionnaires, development of data/report specifications, data verification, report production and overall project coordination.
This position may require communications with the Client Service Managers (Toronto-based programs) or Country Manager & Field Coordinator (programs outside Canada) to ensure all aspects of the assigned program(s) are completed in accordance with project timelines while assuring the integrity and quality of the data.
(Number in brackets indicates the percentage of time the activity typically requires. Total not to exceed 100%.)
1. Customer Questionnaires –check any changes to the data requirements of questionnaire as determined by the Client Service/ Country Manager; develop, update and maintain the category/competitor database; prepare questionnaires and direct mail-out; maintain database of questionnaires sent and returned; and follow-up in the case of unreturned questionnaires. (20%)
2. Specifications Development - develop all report and data processing specifications taking into consideration any changes to the questionnaire, sponsor requirements, customer categories, etc. for this program cycle. Also develop report formats and data processing templates in advance of receipt of completed questionnaires. (25%)
3. Data Verification – receive and process all completed questionnaires to include performing all data verification procedures and prepare cut-off guidelines and tabulation weighting factors. (30%)
4. Project Coordination – effectively manage timelines, coordinate with outside suppliers (interviewers, translation, printers, data processing) and coordinate aspects of report production, in Access, Excel, Powerpoint & PDF. (20%)
5. Other – provide training and support to Associate Program Managers on completing duties as required to meet the needs of the organization (5%)
Internal: Associate Program Manager/ students/temporary workers, Senior/Regional Program Manager, Data Processing, Country Manager, Field Coordinator
External: Interviewers (for North America only), Data Processing (if outsourced), translators (if required)
Key Position Requirements
(C = critical; I = important; N = nice to have)
Education & Experience:
1. Post-secondary education, information services/market research/business administration preferred (C)
2. 2+ years project coordination, market research or data management experience (I)
3. Experience working in the market research industry (N)
Knowledge & Skills (competencies):
4. Fluency (written & oral) in English (C) and Spanish (C)
5. Strong verbal & written communication skills (internal and external contacts) (C)
6. Intermediate skill level in Word, Excel & Power-point (C)
7. Previous database experience, Access preferred (I)
8. Time Management Skills (I)
9. Attention to Detail (C)
10. Organizational skills (C)
11. Analytical skills (I)
12. Administrative skills (I)
Attributes & Behaviours:
13. Initiative (I)
14. Responsible & Accountable (C)
15. Team oriented (C)
16. Generous (I)
17. Comfortable with data/numbers (C)
18. Flexible & Adaptable (I)
19. Independent worker (I)
20. Confident (I)
21. Tolerance for stress (adherence to project timelines) (I)
The office environment is open concept and PMs are required to sit in cubicles or work stations that are subject to surrounding noises. Frequent interruption may occur. The office building is climate controlled between 20 – 22C. Offices are lit with a combination of fluorescent and natural light.
The Program Manager will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Program Manager may have to do some light lifting of office files and materials from time to time. Some work at assembling reports using binding machinery may also be required, which would involve lifting, bending, reaching, use of specialized office equipment/machinery.
The PM is located in a busy, open-concept office. The PM can expect frequent interruptions and must meet with others on a regular basis.
The PM must spend long hours in intense concentration. The PM must also spend long hours on the computer working with data/number charts which requires high levels of accuracy and attention to detail.
There are a number of deadlines associated with this position which may cause significant stress at times. The PM must also deal with a wide variety of people from different cultures on various issues.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.