Pros: getting to know people from all over the country, gain experience in regard to how off invoices are handled, met new friends, acquired new kitty and found perfect home for homeless puppies too!
Cons: at first, covering other desks was very stressful as i didnt know my desk that well yet, but with time, it was not so bad.
Shared busy days working with some really top-notch people. Required juggling different tasks as well as filling in for other desks. Learned a lot about how trucking companies and businesses work, got to know about brands that I never heard of before and work with people as far away as Quebec which was really cool! Sometimes the juggling part could – more... get hectic but thanks to helpful managers and other CSR's I received guidance and support to get through those times as best as possible. – less