Our Client in the Brantford area is looking for a CSR.

JOB SUMMARY:

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.

MAJOR DUTIES AND RESPONSIBILITIES:

Primary customer contact / interface.

Ensures customer satisfaction by:

• Building and preparing loads for picking on a daily basis

- Ability to organize and prioritize according to multiple customer requirements.

• Schedule shipments with various customers adhering to written customer specific guidelines ensuring accuracy and on-time.
• Audit and ensure accuracy of completion for loads completed from the warehouse floor.
• Print and organize completed paperwork for completed loads and file signed and completed copies as loads are picked up.
• Organize and scheduling inbound receipts as per written guidelines and management instructions.
• Deal with drivers (sometimes difficult) for both deliveries and pickups and communicating requirements with warehouse management.
• Review inbound receipts for accuracy and process receipts in a timely manner.
• Ability to gather and log relevant information into spreadsheets and reports as required.
• Deal with customer pickups in a professional manner.

. * Must be punctual and reliable.

• Liaison between other departments in central and eastern Canada to achieve exceptional customer service.
• Processing all customer orders & receipts
• Handling “look ups” as required
• Running stock reports to check for product availability
• Generating all related paperwork required for customer work orders, special requests
• Expediting orders as necessary
• Tracing orders as required
• Notifying customers of activity concerning their merchandise
• Following up with other departments to ensure service standards are being met
• Ensuring proper invoicing of accounts
• Handling returned merchandise in an efficient manner and assure proper credit is given.
• Maintains good working relationship with customer responding to all inquiries and complaints. Reports customer feedback to management.
• Coordinates flow of accurate customs documentation, if required.
• Gathers necessary claims information for damaged or lost shipments.
• Provide continuous improvement suggestions.
• Audit entries
• Other duties as required.

EDUCATION:

• Two-year college or one year related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:

• 2 years general office experience
• Good communication skills both written and verbal in both the French and English language.
• Working knowledge of Microsoft Office including Excel, Internet Explorer and email software.
• Proven ability to learn and grasp new systems.
• Previous experience with ERP and WMS (Warehouse Management System) systems is preferred.
• Good organizational and time management skills.

CORE COMPETENCIES:

Building Partnerships:

• Focus on the customer - meets customer needs in a timely manner; continually looks for ways to increase customer satisfaction.
• Team building - works effectively as a member of a team; keeps team members up to date on what is happening.
• Network - shares ideas, concepts and courses of action

Communication:

• Expresses ideas clearly and effectively.
• Strong listening skills - listens to understand; is not judgmental.
• Conflict resolution - confronts problems openly and works constructively to find common ground.

Knowledge and skills:

• Track record for good people skills - demonstrates ability to negotiate.
• Numbers ability - able to work comfortably with numbers.
• Good keyboarding skills.
• Organized approach to work.
• Identifies problems and works to find a solution.
• Works within bounds of authority.

Organizational effectiveness:

• Seeks ways to add value to the organization. Has a genuine desire to help people; has respect and empathy for others.
• Seeks to understand issues and trends.

Please email resume.