Technical Support (Former Employee) – Amherst, NS – 7 December 2017
I previously worked there as a technical support rep, In Amherst the supervisors were useless and management never did their job. Human resources also failed to see the ignorant employees and racism/sexiest..
Too top it off you also had fleas and ticks in the building and no one used the antibacterial wipes when provided. As a call center for a MAJOR PROVIDER, should not be as such. What a disgusting place to work.. Best part of working there was it being easy. No advancement.
Kick up the feet job.
Bugs, being sick 24.7 there, no advancement, no raises..
Technical Support Representative (Former Employee) – Charlottetown, PE – 27 December 2016
Is what it is, not sure if they're up to much these days but call centre life is pretty repetitive, sometimes crazy busy and crazy people but it's warm in the winter and sometimes you get to play flash games between calls
Office Administrator (Current Employee) – Kingston – 15 April 2016
Working with Advantage is fulfilling, meaningful and productive. The administrative group is positive and supportive. which makes the long hours bearable. Our CEO is welcoming and tries his hardest to be familiar with each employee knowing them by name. And he tries very hard to make everyone as comfortable as possible.
Technical Support Representative (Former Employee) – Charlottetown, PE – 13 December 2015
The only thing that gets you through your shift is your co-workers. When needing help, if you ask three different people in management the same question, you'll get three different answers. The training is generalized/poor/inadequate and has little bearing to what is encountered on the floor. Numerous QA audits are sent via email and you have no idea what call they are referring to. Marks lost are from performing your duties as taught in training, only to find that information is incorrect. Shift times are erratic making work/life balance very difficult and we won't even talk about the pay.
co-workers, desk job
low pay, no leadership, lazy mid management, incorrect training, not enough staff scheduled leading to long call times, ineffectual feedback, too many audits without discussion
Productive and Fun Workplace; Everyone knows your name
Tech Support Service Representative (Former Employee) – Summerside, PE – 20 November 2015
With over 10 years of customer service experience, I found Advantage Communications to be a great workplace! Especially in the contact center field. The management always calls you by name, and they treat you like an actual person, not just a number.
If you like working at a CC then you will like it here!
Tech Support (Current Employee) – Charlottetown, PE – 3 November 2015
Training: Should be longer, more time spent on practising the applications,
Salary: If they wish to remain competitive and get people they will have to offer a much higher wage.
QA: Too picky and there is no need to be QA every week; twice a month is sufficient.
Overall I like the place. The program I work on has answers for pretty much all issues. There are flow charts and staff support when issues get tricky. Easy place to work and very quiet; the quietest Call Centre I have worked at.
The building is run professionally and the Janitors do great job keeping the building very, very clean.
Easy Going, Lay Back, Casual Wear, Can Wear Shorts (unlike other CC), Friendly Staff, Excellent Training, Very Flexible, Good Support
Shift Work, Lousy Pay, Expect too much for what they are paying for, To many QA's for my liking and too picky.
Technical Support Representative (Bilingual) (Current Employee) – Summerside, PE – 24 September 2015
We were very busy, always on the phone talking to irate customers, but had a lot of fun in the workplace. The employees were always smiling and met a lot of interesting people. Very great to work around family and home life. The downfall was there was not much room for movement within the company and no way to "climb the ladder".
A big challenge was keeping up with changes to technology and social media. I learned skills everyone should have: basic technical support for cable, telephone and internet.
Technical Support Representative (Former Employee) – Charlottetown, PE – 20 April 2015
This was a good place to work when I needed it. It further developed my technical and soft skills as I had to resolve technical issues and keep customers satisfied on calls. I also enjoyed taking tourism calls in English and French.
Technical Support - Help Desk (Current Employee) – Souris, PE – 25 February 2015
Aside from my co-workers, this job isn't worth the headaches. Management treat their staff quite poorly, and the pay wage compared to other centres is ridiculous. The benefits package is mediocre at best. If it wasn't for the fact I needed the job, I would never of applied there in the first place. Theye cancelled numerous staff events in the last year because their staff is so disgruntled they refuse to attend.
Customer Support Rep (Former Employee) – Charlottetown, PE – 19 June 2014
I only did a short contract there myself but my husband works full time and they do all kinds of things like bbqs for employees and give aways etc. A typical day while i was there was logging into the system and taking phone calls, my co-workers were great and very nice and helpful.
Eastlink Technical Support Representative (Former Employee) – Charlottetown, PE – 28 May 2014
A typical day at work would consist of answering calls, booking service calls and attending staff meetings on important issues that were needed to know. The management and co-workers were pretty good to get along but if had rough days, we got through those days. The hardest part of the job was when there were a high call volume and sometimes had a lot of angry customers but was able to get through those days by coping with it. The most enjoyable part of the job was when I had many quick and kind customers which made the day just fly past by.
Tech Support (Former Employee) – Dieppe, NB – 30 April 2014
* Typical day at work, performing inbound calls * I learned there was negative favoritism in the workplace, and better training for employees was needed * Management was unproductive and not helpful * The hardest part of the job was going to work everyday * Most enjoyable part of the job was my co-workers