The only thing that gets you through your shift is your co-workers. When needing help, if you ask three different people in management the same question, you'll get three different answers. The training is generalized/poor/inadequate and has little bearing to what is encountered on the floor. Numerous QA audits are sent via email and you have no idea what call they are referring to. Marks lost are from performing your duties as taught in training, only to find that information is incorrect. Shift times are erratic making work/life balance very difficult and we won't even talk about the pay.
low pay, no leadership, lazy mid management, incorrect training, not enough staff scheduled leading to long call times, ineffectual feedback, too many audits without discussion