We were very busy, always on the phone talking to irate customers, but had a lot of fun in the workplace. The employees were always smiling and met a lot of interesting people. Very great to work around family and home life. The downfall was there was not much room for movement within the company and no way to "climb the ladder".
A big challenge was keeping up with changes to technology and social media.
I learned skills everyone should have: basic technical support for cable, telephone and internet.