Team Manager, Sales Centre
Advanceit Financial Corporation - Toronto, ON

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About the Company

Advanceit is a fast-paced, high-growth innovative financial services company. We are the largest and fastest growing MCA provider in the country – an alternate funding solution for Canadian Small and Medium businesses from coast to coast.

Advanceit has been recognized as one of Canada’s 50 Best Small & Medium Sized Employers, Salesforce.com’s best overall global SMB Customer and E&Y’s Entrepreneur of the Year in Quebec.

Job Description

Reporting to our Chief Revenue Officer, this position will be a pivotal role in building a customer service and contact sales centre supportive to our business development team. This position requires a self-starter with keen communication and proven ability to motivate, train and develop new staff. The ideal candidate is someone who has built and managed high performance teams, worked in a fast-paced and demanding environment; holds an unwavering level of professionalism and is capable of developing and motivating employees within both customer service and sales environments.

Responsibilities:

  • Achieve annual net revenue targets for a team of 10-15 sales centre personnel;
  • Develop, train and motivate a customer base sales team ;
  • Identify opportunities for continuous improvement and lead the change management process;
  • Work with cross-functional resources to improve call centre efficiencies;
  • Assist in the development and improvement of training materials and documentation;
  • Provide day to day coaching and leadership to the sales team on all facets of success including negotiation skills, objection handling and customer care.

Skills and Qualifications:

  • Previous team management experience with strong coaching skills (min. 3 years);
  • Demonstrated experience in direct selling and customer care; strong knowledge of call centre management;
  • Previous experience in developing and coaching employees;
  • Experience in facilitating sales training, including negotiation and customer care an asset;
  • Previous involvement in hiring decisions and candidate selection to build your team;
  • Proven ability to work in a fast-pace environment and multi-task;
  • Strong cross- functional team management skills;
  • Proven self- starter and detailed oriented;
  • Demonstrated track record for delivering quality work, on time;
  • Strong organizational skills with ability to prioritize;
  • Strong communication skills, both oral and written;
  • University Degree or equivalent business experience;
  • Knowledge of MS Outlook, Excel, PowerPoint and Salesforce considered an asset.

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