Project Coordinator
Advanced Knowledge Networks - Toronto, ON

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Position: Project Coordinator
Reports To: Manager, Provisioning
Date: September 2012

JOB SUMMARY
Under the direction of the Manager, Provisioning, the Project Coordinator is responsible for the successful coordination of customer’s services, with a clear focus on complete customer satisfaction. A project may involve the restructuring of an entire network or the implementation of a single service. This position functions in a multi-project environment and must be able to effectively coordinate internal, customer and supplier resources to deliver projects on time and on budget.

DUTIES & RESPONSIBILITIES

  • Coordinate the implementation all phases of a customer’s network, taking into account customer priorities, internal AKN resources, and supplier schedules to most effectively rollout the project.
  • Build sound relationships with customers and suppliers.
  • Understand the nature of the customer’s business and the impact of project implementation.
  • Understand supplier service offerings on both a business and technical level.
  • Effectively manage customer expectations as they relate to project implementation.
  • Maintain effective communication with the customer throughout the implementation process.
  • Manage supplier relationships to ensure services are implemented in as efficient a manner as possible.
  • Effectively manage project changes.
  • Summarize the status of projects and identify late or potentially late projects.
  • Participate in the design and implementation of productivity tools and aids to increase efficiency.
  • Prioritize projects based on business criteria.
  • Participate in project planning sessions.
  • Maintain awareness of changing technologies and their impact on AKN and AKN’s customer base.
  • Cross train with Carrier Relations Specialist as back up

SKILLS & EXPERIENCE

  • 1 to 3 years of experience in project coordination or similar capacity
  • Strong business knowledge.
  • Good technical understanding of wide area networking and AKN’s service offerings.

BEHAVIORAL COMPETENCIES

  • Excellent communications skills, both written and verbal.
  • Strong organizational skills, including the ability to manage multiple tasks and projects with competing priorities.
  • Orientation to schedules and deadlines.
  • Ability to manage time effectively in a fast paced environment.
  • Assumes responsibilities for own actions.
  • Works collaboratively with team to accomplish goals.
  • Strong problem solving skills.
  • Manages conflict positively and resolves differences through negotiation.
  • Builds and maintains relationships with other team members and co-workers.
  • Works both independently and as part of a team.
  • Ability to adapt to changing technologies and how they impact AKN’s service delivery to customers.

WORKING CONDITIONS

  • Majority of work takes place in comfortable office environment.

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