Great salary and benefits but lacking customer service
Residential Representative (Former Employee) – Calgary – 10 March 2015
ADT sales is a very easy way to make a living if you want a job that doesn't allow you to think for yourself, that mandates what you do with your work day into your personal time and that promotes selling no matter what their customer service is like. If you want to go through life making a half decent salary without really trying to sell anything, but simply make their robo calls every week then this is definetely a job for you. The company has a great compensation plan, great benefits and not so great training.
Great Customers and help them identify their needs
Bookkeeper (Former Employee) – Calgary, AB – 13 February 2015
As a people person, the most enjoyable part of the job was to do what I like: working with people, helping and enjoying customers and my co-workers, be a team player, doing bookkeeping and operate office equipment, achieve all key objectives established by the Company, be a role model within Business by promoting the institution's products and services at every possible opportunity etc...
Relaxed working environment with an approachable manager
Operations Support Data Coordinator (Former Employee) – Cambridge, ON – 2 February 2015
Shifts were either 8:30 to 4:30 or 12-8 pm. The main functions of the department I was a part of was customer service, technical support for our technicians, and downloading and programming of customers' panels. Management was okay but did not address some issues that should have been addressed. In general it was a relaxed place to work with good co-workers
Call center, dispatch and tech support. (Former Employee) – Calgary, AB – 23 January 2015
* Long hours, little reward for higher performers.
* Extremely harsh sick day policy, coupled with dirty shared work stations and a cramped open concept office.
*Management treats workers with contempt and as an expendable commodity.
*Hardest part of the job is dealing with management, they set constantly shifting goalposts and have often unreasonable expectations.
*Hard to get to know co-workers due to 50% or greater annual turn-over. There are bullies and management favorites that don't have to work as hard and are often off doing unnecessary fringe tasks, chatting or just idling, while the less favored staff pick up their slack.
Save yourself a headache and work somewhere that values their workforce. This place is a meat-grinder.
Unpaid lunch. Mechanical noise in break room. No shift rotation.
Salesperson (Former Employee) – Toronto, ON – 18 January 2015
I work with the whole team. We had to go out the field looking for a customer to Sales our company products to a customers. We promote an Alarm system to a residents and commercial to set up an alarm system to secure
Service Dispatcher (Former Employee) – Brampton, ON – 21 November 2014
While working as a dispatcher for ADT there was no interest in having me trouble shoot issues over the phone that could have lessoned the amount of actual required service visits, they only wanted to get appointments booked, charges confirmed, and the customer off the phone as quickly as possible.
During my year employment I felt more like a robot than a contributing employee.
Emergency Dispatch Operator and Inbound Agent (Current Employee) – Calgary, AB – 3 June 2014
*respond to emergency situations *customers vary *management of the company is up to its standards *colleagues and the environment is conducive for work *hardest part is dealing with certain types of people *job itself
Director- Finance, Canada (Former Employee) – Mississauga, On – 27 May 2014
Always trying to improve process using existing systems which are very user friendly. There is a tonne of opportunity to learn full cycle business and Accounting. Co-workers are very helpful. Compensation is competitive.
customer service (Former Employee) – Calgary, AB – 28 April 2014
the worst I've ever been treated by an employer 1. they play favourites 2. nothing not even 0.1% of the day and night work that's done is appreciated 3. the pay is only a small portion of what is deserved 4. too many expectations eg. calls are marked every week and they time how long your off on a break for example if you're late 2 minutes on a 15 minute break that's a disaster 5. your requests are NEVER taken inyo consideration 6. team managers only card about their own bonus 7. the atmosphere is depressing 8. routine work its like slavery 9. no incentives whatsoever 10. managers up your a** throughout your whole shift oh yea no holidays off the list can ho on and on