Knoxville TN-Technical Support (Former Employee), Knoxville, TN – November 7, 2014
Pros: ok pay
Cons: calls never end and rude customers.
I worked for ADT for two years. Only got one raise the whole time I worked there for some extra training. The calls keep coming in. They never stop. The customers are mostly rude and uneducated about how the alarm system works. If you are a single person I would advise working there for no more than two years then move on. No room for advancement and – more... the company changes procedures on a daily baisis. – less
Customer Service Rep (Former Employee), knoxville, TN – November 5, 2014
Pros: calm environment, good coworkers
Cons: few breaks and if you go past a call time you may lose the break
Your typical workday is spent more than 99 percent sitting in place and answering phone calls. Most phone calls are not happy as something is not working with their system and some are genuine emergencies. Over all it is a positive environment and most of the management cares about their team and helps out how they can.
Fun place to work. Work hard with have fun attitude
Sales Security Consultant (Current Employee), Oak Brook, IL – October 31, 2014
Pros: self scheduling to a large degree
Cons: unpredictable hours & compenstaion
Typical Day: 9am start - 5pm conclusion. Interaction with people to present security solutions based on interest shown. Utilize provided resources to find interested business partners. What I learned: Higher level of compassion/solution achievement for the problem being described. Management: Fair, equitable. Co-Workers: Compassionate people that truly – more... care about their craft. Hardest Part: Relating why an expectation was not met. Most enjoyable Part: Learning new ways to approach a challenge. – less
SMALL BUSINESS SALES REPRESENTATIVE (Former Employee), West Valley City, UT – October 23, 2014
Pros: good initial sales training
Cons: low care for employees, poor post sales customer service, inflated prices
Unfortunately, this company has been used and abused by investors by which I mean management seems to not really care about the employees but creating numbers for investors. ADT now sells an average product for a inflated price relying on Brand name recognition to sell the product. Very poor morale, offices and call center haven't been updated for years. – more... Poor customer service after the sale. – less
Team Manager (Former Employee), Knoxville, TN – October 20, 2014
I learned a lot about professional development and how important it is to always be growing in my job role. It was important in this job to train up new leaders and to empower others to do their job well. The leadership training and professional development opportunities that I received helped me to be a better supervisor, leader, and motivator in my – more... career overall. – less
TECH 1+ (Former Employee), Irving, TX – October 20, 2014
Pros: i had really good benefits at adt
Cons: the micro-management
I worked in the FSC (field support center) where we received calls from techs installing or done installing security systems in homes and small businesses. We either helped them with installation or confirmed signals and entered all account information and gave them confirmation of signals.
The pace was intense at times and Management thought Micro-management – more... was necessary, which made the job even more stressful than it needed to be. Other than that, there was recognition for many things and my co-workers were awesome. I miss them and we keep in touch.
Management did show appreciation for the crazy pace we performed at times by coming by with a free soda cart or a cookie or cupcake from time to time. We had many employee appreciation festivities and food while on the clock all though the year.
The hardest part was putting up with the inane micro-management setup by folks that don't and never have done the job. The most enjoyable part of the job was the atmosphere the immediate Management, Team Managers, kept around us most of the time. Always something positive going on or just an at-a-girl or a smile. – less
Organized meetings with new and established clients
Small Business Sales Representative (Former Employee), Tampa Fl – October 15, 2014
Pros: 401k, health insurance, cell phone expence paid
• Organized meetings with new and established clients • Conducted sales presentations and security risk assessments • Followed up with owners to answer questions and resolve concerns • Generated referrals and built rapport with each client • Earned recognition for top sales performance
Customer Serivce (Former Employee), Jacksonville, fl – October 14, 2014
Cons: they only do raises once a year and the maximum is 5% which is almost impossible
The management is never available to help. If you ask to many questions they look down on you. They want you to follow policy to the letter and then turn around and say everything is not black and white.
This was my first experience in a corporate atmosphere. It taught me to keep my mouth shut and head down.
I worked there for several years expecting – more... that with changes in management the environment would improve. I was wrong. Even after being promoted to a different department I felt trapped.
This place is like high school, if you are not in the in-crowd or sleeping your way to the top, you will go no where and struggle on a daily basis.The work load expectancy is unbearable and impossible. They want you to lie to customers, throw free stuff at them in hopes they will stay with the company.
My advise is to look elsewhere, but if you have no other choice use this company as a stepping stone and get out as soon as you can, it will only wear on your conscience and your mental health. – less