Excellent place to work with some really good team members
Residential Security Consultant (Current Employee) – Calgary, AB – 24 January 2017
It is a pleasure working in this organization. Some really good benefits for the employee and excellent work life balance. Learnt a lot of things with respect to sales and other aspects of customer service.
Business Sales Representative (Current Employee) – Edmonton, AB – 1 January 2017
Great organization but lacks management aptitude to retain good sales people. The worst training program for new hires. Because of lack of proper product knowledge and training the turn over is very high
Administrator and Operations Manager-In-Training (Former Employee) – Vancouver, British Columbia Canada – 27 December 2016
Very Busy and Challenging, always pressing you to your boundaries. The days went by very quickly and learned many new and excited tasks. Most challenging part of this job was solving the face to face customer escalations.
Retention/Customer Service Solution Specialist (Former Employee) – Saint-Laurent, QC – 5 December 2016
Hardest part is the scheduling. The training and product knowledge is key - head managment is very demanding and makes it almost impossible to get or obtain objectives. Not recommened !!! - My co worker was the whole reason for me staying there ....
It was a great place to learn for a junior, however, it was a challenge because of the compensation plan. It was commissioned only for them. It took a while to get the confidence and the “know how” to get sufficient sales volume to build a decent salary. The result was a very high turn over in the sales force. Many were called but only a few were chosen at the end of the day. For the manager, it was a constant go back to square one. After a while it gets to you because making quotas become more and more difficult because of the heavy turn around in sales staff. On top of managing daily activities, one must carry on looking for new staff, train them, go out and about with them without neglecting those who are being successful. At one point in time one gets to ask himself what comes first the egg or the chicken. A small base salary, to take care of a minimal “security” aspect would secure a “safer” environment for the sales force and would limit the turn over in staff. Event the best one had bad months and were not able to make ends meat at home. Some were leaving after being trained appropriately and starting to experience success because they could no longer pay for gasoline to come to work. It was brutal, when anyone had a bad month. A minimum allocation would have ironed out those issues and a more stable sales force would help reach quotas faster and more often than ever other months. A sales rep under financial pressure does not show the confidence required to close sales smoothly, one gets pushy and potential client gets cold and push back by getting less responsive.
excellent opportunity to learn and grow
pressure to achieve under financial stress can be counter productive
Business Operations Team Leader (Current Employee) – Montréal, QC – 21 October 2016
Having worked 28 years in a company, every day continues to be a learning experience. The most enjoyable part of the job is when customer's experience is a success and at times could be a challenge trying to keep a client who might have had issues along the way.
Tech Support (Current Employee) – Calgary, AB – 19 October 2016
The North America's largest electronic security services company. Provides numerous benefits to employee. I have been given the customer care and support training that i enjoyed the most. Uses multiple techniques to lean and enjoy.
Service to nation, helping them to protect people &things they value most
Sales Representative (Current Employee) – Mississauga, ON – 25 September 2016
It's been great experience to work with a company, having big name in security industry for more than 120 years. It's great honor for me to work for peopleto design their security systems that provides them peace of mind.
Customer Service Representative (Current Employee) – Calgary, AB – 25 September 2016
Working for ADT gave me a lot of experience working with customers. However, they do not offer a lot of time to meet with family or plan events for weekends.
I found myself missing home more and more as my weekends were always filled with work where as the middle of my week my family was working, and living in a town away from me means travelings during the week isn't optional.
Changes come quite often and not always with the best instructions on how to implement them.
They did provide satisfactory training but i think their goals have become more quality driven and business driven versus customer driven and quality.
If you're okay with the strict schedule set by ADT, then by all means, apply to work here.
Friendly work enviroment, thorough training
Lack of weekends off, hard to see family or plan for events.
Used to be a wonderful environment but has been progressively eroded by senior management
IT Infrastructure Project Manager (Former Employee) – Mississauga, ON – 12 September 2016
This is a company with a lot of really smart, caring employees. However the success of the company has been seriously hampered by poor customer relations and bad business decisions, that were seemingly made to improve out going executive payouts.
Manager (Former Employee) – Alberta – 11 September 2016
I worked for ADT for over 15 years and loved it however the reality of it is, they are a business and businesses change. ADT isn't any different they seem to change operations and structure every few years and now seems to change even faster which shows the leadership has no clue what they are doing or know the cause and effect. They get rid of people who have had a lot of tenure, and hope the new people can figure out their complex systems and processes but there within lies the problem. They don't have any structured training, it's kinda fly by the seat of your pants which creates a lot of room for errors. There is lots of cons, but there are a lot of pros. I would not have stayed so long if it was terrible and every company has its lionshare of challenges.
People, good pay
Culture created by leaders, expectations of working insane hours, no job security, lack of training, lack of communication to managers to be able to support their employees
Accounts Payable (Former Employee) – Mississauga, ON – 18 August 2016
I cannot explain how horrible of a company ADT is. The management is completely horrendous, there is very little advancement for growth, they belittle you in numerous ways and humiliate you. I worked here and ended up finding a better paying job. The pay is ridiculous for the amount they expect of you. If you want to earn 32,000$ before tax to work like a dog then be my guest. I however left because there was no bonuses, no parties, no corporate events to show appreciation. Overall a horrible company. Oh and the pay raises 1-3% a year and you may get nothing depending on the company's success. Job security there isn't such a thing in ADT. Lay off's are throughout Canada in the hundreds to thousands yearly. Been here 25 years doesn't mean anything to them
Pay/ salary, management, treatment, unethical, job security, no sense of loyalty, and the list can go on
Alarm Agent (Former Employee) – Calgary, AB – 8 August 2016
For a company that deals with emergency situations you would think they would make an effort to retain quality personnel. However they seem to like the high turnover rate to justify near fast food wages while expecting 911 call center quality. Scripts are over burdened with idiosyncrasies and are very distracting from helping the customer or emergency responders. You are penalized if you have to stay on the phone to help a customer instead of taking your break at the exact minute you are scheduled. Majority of managers are on a power trip and really don't care about helping you handle calls.
COLLECTOR (Former Employee) – Calgary, AB – 7 August 2016
you are expected to work the load of 3-4 people. they expect more and more out of you. you mean nothing to them. management doesn't listen to you at all. the obviously pick and choose their favorites. management sleeps with employees.