ADT Security Services Employer Reviews

The people I meet here were great but having to walk all day was a different story . We worked the same areas over and over and worked until 9pm out door knocking in very dangerous areas. Due to health issues I could not keep up with being constantly on my feet and walking

i work shifts ..12 hours. 6 am to 6pm and 6 pm to 6 am ..i have learn to multi task, how to deal with clients complains.the hardest part of my job is when you are trying to assits an angry client.the other hardest part is the long hours i spend away from my familly

A typical Day at work at ADT - I would come in, log onto all of my systems and begin my phone calls to techinitans in LA to set their schedules and contact customers if a Technitian called out sick. Management was poor, the was a large turnover rate - Hardest Part of the Job was making sure I called every single customer before the end of their scheduled – more... window-frame to let them know if a tech was going to run late. I had over 60 technitians and each one had 7-10 appointments a day. Very Fast paced environment. The most enjoyable part of my job is the bond I made with my techntians and service team managers, even when they are across the country. We would all help each other out. – less

1) Typical day at work:
Receiving and or making phone calls. Assisting clients over the phone or at reception. Receiving payments, writing out receipts. Doing banking. Receiving and sending emails and or faxes.

2) What I've learned:
I learn how to multi task and to work under pressure.

3) Management:
They sometimes favor some people above others and – more... don't always attend to the problems. What they say and what they do don't correspond.

4) My co-workers:
They do their work well, but they don't always stick to the rules and talk about others behind their backs.

5) Hardest part of the job:
When they expect us to do 2 jobs at the same time for a unlimited period of time. When I have to deal with very difficult clients.

6) Most enjoyable part of the job;
When I can help a client. – less

ADT really use to be a great place to work. We have been through a lot of management changes. Not much room for growth.

must be taken seriously, can be stressful, need to hire more older adults as it tends to be clickish with so many young adults

When I was looking for a job, a family member who had previously worked here told me it was a great place to work. I gave it a shot, got the position, and found out that they were absolutely right - it was great! I had an awesome manager, my coworkers were great, the pay was good, and the job was fulfilling. At this time, I was working for Brink's Home – more... Security, and I bled blue working hard for this company - I was happy and proud to work here. The company took care of ita customers, and it took great care of its employees as well. I felt like my employer cared about me as a person, because they did.

But then the company split off to become Broadview Security, in what would eventually be a very obvious move to sell the place to ADT, the big competitor, and everything went downhill.

During a merger, you expect there to be a bit of turnover. What you dont expect is about eight entire departments, plus almost all of HR, to ve laid off without any option to transfer to another department. You don't expect about 30 people within your own department to jump ship over the ourse of about a week (half the department!).

And then we were ADT.

Now, everyone is a number. The company doesn't care about their employees - they hire 25 or so people every threw or four weeks, so you can guess what the turnover rate is like. There are no longer any parking spaces in the lot, you get to come in and desperately search for a seat with little success. New hires are paid more starting than I am now after almost five years of service - and my annual raise is 0 this year! Management is godawful; the people who used to take care of you have been replaced by people who are so uncaring that it's clear they are only looking out for themselves. They also seem to be clueless as to how to manage people or run a department, and are also so incompetent that they do not know or understand their own policies and procedures, many of which are in place not to peotect the customer, but the interests of the business itself. They say that we have a "customer-obsessed culture", but in reality it is an obsession with screwing you over - customer and employee alike.

I have personally been screwed out of about five advancement opportunities by management not knowing up from down, and I've seen other stories like that here as well - including one person who used to be a supervisor but has since been "reassigned" about four different times, landing in a worse position each time. Policies are set that nobody can agree with or on: employees are penalized for not taking and returning from their breaks exactly on time - which is an issuw because sometimes you get a call that runs over into a break, and management refuses to adjust the break time accordingly; fights and other incidents have become frequent; even somethimg simple like a schedule change with another person is a nightmare.

It is, however, worth mentioning that some people DO advance or get promoted...unfortunately, they tend to be the people who really didnt have a clue about how to do their jobs to begin with. But that means they fit in just fine with management.

Service quality has dropped since training standards have become lax.

In short, this place is a soul-crushing place to work, with inconsistent policies and treatment of employees, little in the way of advancement prospects, and overall poor treatment of any employee who has lasted more than about a year.

Don't believe what they tell you - this place is horrible. Avoid at all costs! Don't think that it will improve if you just "stick it out" a little while - it doesn't get any better, only worse. Went from the best to the worst place I have ever worked. Only take a job with this conpany if you are desperate, and only until you find something else!

NOT A GOOD PLACE TO WORK – less

I only worked at this job for about 3 months, becaus eit was a temp service.

A typical day at work consist of answering multiple alarm dispatch call backs and assisting customers troubleshoot their alarm systems. I learned more about providing good customer service The co-workers are friendly and willing to assist you if need be.

great benefits and great company to work for! excellent incentives, pay etc.

Well another door to door job.
No hourly pay. ONLY commission.
At 1st it was great...then everyone being a family...went out the door!! Actual Fights, gossiping, everyone screwing each other.. Lies and scandal!
The branch manager is great! Yet regional manager... What a .... Hmm.. Let's just leave it at that... You have team leaders. Some who help and – more... others who just get a deal for themselves. Training..well there needs to be MORE!
Can you advance with this job yeah..sure!! Mainly if you f_ckn someone...not all true..but 85% IS.

A ton of people have left due to all the chaotic sham!....that has happened. Not the manager's fault..but PAYROLL. You can't cut people's checks ! Its wrong! && NOT right! You expect your check...$600... Try again corporate fcks up! Taking hundreds of dollars out! && taxes are high too... Your charged for your badge, and uniform. You use your OWN phone, to call corporate.

If this job was base pay&&& commission, it would be A LOT better! – less

prepare techs route for the day. and fix in major problems that may cone before techs leave the office. also do payroll daily, handle customer questions or problems. work closely with service managers help with employee reviews. handle inventory for 56 techs. schedule any vehicle problems as well as inspections.
I enjoyed working for ADT, But I had – more... to relocate to San Diego and was unable to find a position at the San Diego location. – less

Sold a bill of goods to take the job...they said quick career advancement, a lot of opportunities. Place was run like a sweat shop. Advancement opportunities in customer service slim to none.
Extremely high turnover. Employees treated like numbers, not people. Most of the people there were miserable and constantly searching for new positions so they – more... could leave. Also they will not negotiate salary with prospective employees yet will bring new people in at a higher salary and when current employees express concern management says "you shoulda negotiated your pay. If you don't like it you can quit" – less

If you can sit tight and do your own thing, this is right for you. If you have any sense, don't fall for the misleading information that continually comes down from the sales managers. If lying works, this is perfect. If you want commission only, this is it. Company appointments are a joke. This company is going to Self Generated appointments and even – more... the pay there is limited. The company believes having a competing dealer network and a national sales force is a good idea. I saw no good in that and it often created confusion with customers and distrust. Salesforce was rolled out to salesforce, but it is nothing more than a tracking device for management to see what you are doing. They still insist on having call night once a week and making over 75 cold calls per day. So much information is left out of interview and the training is well, limited.
The bottom line is that the company really doesn't care about the employees. You are nothing but pawns. Pay is terrible. – less

My job is to sell security solutions to small business clientele. A typical day consists of cold calling on the phones, cold calling door to door, looking for opportunities to create appointments to generate a sale.

Management is generally good. Their biggest weakness is the lack of support when it comes to resolving customer issues.

Your co-workers – more... unfortunately become your competition since everyone can sell in the same area. Often I find myself stumbling over my co-workers customers and vice versa.

Hardest part of the job is managing cancellations due to the Installation Departments incompetency. If you don't manage every aspect of your sale it will not get installed. This often leads to a customer canceling service or the installation. When that happens, the company charges back what they paid you upfront for the sale even if it's not your fault.

The greatest part of the job is that it's extremely flexible. If you're hitting your numbers you can work literally 30 hours a week and be home before 3:00pm everyday. – less

Productive
Great customer service skills
Helpful
Wonderful
Finding balance
The customers

.Security & driving focus
.Securing lives,and assets
.Teamwork
.Fight with a crime
.Enjoying to deal with puplic on daily basis

ADT is an awesome place to work!!! The people are so helpful and great to work with.

ADT Security was one of the best companies I've ever worked for.

Your hired as an employee but treated like an independent contractor. They do take your taxes out just like an employee but you have to supply your own phone to work for them, pay for your uniforms and anything else you might need. You have to show up at there office, go to meetings and wait for 5 hours every day before you ever knock on a single door. – more... You do not make minimum wage, training wage, or even a base. There is little training and even less explanation to where your commissions went come payday. They deduct whatever the hell they want from you commission and do not provide a printout of your deals ever or a copy of the work order per customer. Supposedely you make 290.00 per work order so long as the Customers beacon score is over 650. If is it's less and you end up paying for the customers permit fee and activation you could actually owe money at the end of the week. Your team lead, regional or branch manager will offer to pay those to the customer right in front of you without your permission and screw you out of your pay check. If your lucky, no matter how many customers you signed up at the end of the pay period you will likely make about 1/3 of minimum wage or about $3.00 an hour for 60 hours of work, no overtime and your one of the lucky ones. I see people working there week after week with no pay check coming. Just another corporate company scamming hard working people out of there lives stealing there money and time. – less