Pros: great benefits, awesome people to work for.
Cons: job has increased in work duties providing no increase in pay.
I provide support for staff and technicians as well as customer service.
I sort mail/emails for updating accounts.
Provide training to new exciting employees.
Provide support for technicians for the installations of alarms.
The best part of the day is providing support to customers/technicians and employees, it gives me great satisfaction.
The hardest part of the day is providing technical support and the systems are faulting and the technician has to go back to the customers house to install a new system.