ADT Security Services

ADT Security Services Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
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Great company with tons of potential
Financial Analyst (Former Employee), Mississauga, ONJune 26, 2015
Pros: Great atmosphere, management is honest and trustworthy, quality benefits
Cons: Work/Life Balance is a bit off, but only due to volume of work not to any pressure applied by management
My favorite part about working at ADT is my co-workers and the management. My Manager is very approachable and easy to talk to!.
She is the best Manager i had in my career
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Great company, tons of fun to work for.
Sales Representative (Former Employee), London, ONMay 22, 2015
Pros: Travel and overnight trips
Cons: minimun wage
I had a lot of fun here, however the management in the field was a little shady at times. But all in all, not bad. Travelling and staying overnight was a cool experience
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ADT Security Systems
Level II Office Administrator (Former Employee), Victoria, BCMay 11, 2015
Pros: Great work environment.Bright office space
Cons: Very expericenced co- worker conflictions. Did not appreciate change.
I was able learn about sales and commission at this workplace. I was also able to learn the fundamental components of home security systems.
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Experience
Customer Service/Sales (Former Employee), Toronto, ONMarch 30, 2015
Was a good Experience and i learned alot. Each day had its own chalenges but it was a good feeling accomplishing the goals set in place.
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Fun place to work with a great group of co-workers
Office Administrator (Former Employee), St. John's, NLMarch 20, 2015
Pros: discounts on alarm systems/services
Cons: management located on mainland
Management is in NS which makes things hard at times on a daily basis. Need a local branch manager to oversee the daily admin., etc in local branch
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Great salary and benefits but lacking customer service
Residential Representative (Former Employee), CalgaryMarch 10, 2015
Pros: benefits and salary
Cons: customer service is lacking
ADT sales is a very easy way to make a living if you want a job that doesn't allow you to think for yourself, that mandates what you do with your work day into your personal time and that promotes selling no matter what their customer service is like.
If you want to go through life making a half decent salary without really trying to sell anything, but simply make their robo calls every week then this is definetely a job for you.
The company has a great compensation plan, great benefits and not so great training.
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Fun, freedom of working hours.
Commercial Security Advisor (Current Employee), Montréal, QCFebruary 20, 2015
Proud to promote ADT brand and solutions
Work environment like an entrepreneur, build client base then cultivate success.
Freedom of working hours, this comes with responsibilities though.
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Nice Place.
Small Business Sales Rep (Current Employee), North & Southern OntarioFebruary 15, 2015
Good people. Just hard to start here fresh.
Learned Security
Good guys at top.
1-2 Leads per 2 weeks
Traveling is great. But Not enough money to live on.
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Great Customers and help them identify their needs
Bookkeeper (Former Employee), Calgary, ABFebruary 13, 2015
As a people person, the most enjoyable part of the job was to do what I like: working with people, helping and enjoying customers and my co-workers, be a team player, doing bookkeeping and operate office equipment, achieve all key objectives established by the Company, be a role model within Business by promoting the institution's products and services at every possible opportunity etc...
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Relaxed working environment with an approachable manager
Operations Support Data Coordinator (Former Employee), Cambridge, ONFebruary 2, 2015
Shifts were either 8:30 to 4:30 or 12-8 pm.
The main functions of the department I was a part of was customer service, technical support for our technicians, and downloading and programming of customers' panels.
Management was okay but did not address some issues that should have been addressed.
In general it was a relaxed place to work with good co-workers
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Soul Crushing Call Center Grind
Call center, dispatch and tech support. (Former Employee), Calgary, ABJanuary 23, 2015
Cons: unpaid lunch. mechanical noise in break room. no shift rotation.
* Long hours, little reward for higher performers.

* Extremely harsh sick day policy, coupled with dirty shared work stations and a cramped open concept office.

*Management treats workers with contempt and as an expendable commodity.

*Hardest part of the job is dealing with management, they set constantly shifting goalposts and have often unreasonable expectations.

*Hard to get to know co-workers due to 50% or greater annual turn-over. There are bullies and management favorites that don't have to work as hard and are often off doing unnecessary fringe tasks, chatting or just idling, while the less favored staff pick up their slack.

Save yourself a headache and work somewhere that values their workforce. This place is a meat-grinder.
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Pitch
Salesperson (Former Employee), Toronto, ONJanuary 18, 2015
Pros: our owner luches
Cons: long hours
I work with the whole team. We had to go out the field looking for a customer to Sales our company products to a customers. We promote an Alarm system to a residents and commercial to set up an alarm system to secure
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Positive and engaging work environment
Emergency Dispatch Operator (Former Employee), Calgary, ABDecember 23, 2014
The line of work is very important because we protect our customers and their properties. The work environment is always very positive and the management is very supportive and always willing to help.
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good
Account Rep Sales & Customer Service (Former Employee), TorontoDecember 7, 2014
the only draw back is the base salary very low and in the current economic not a good place for family persons to work.
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Working from a queue, measured on stats
Service Dispatcher (Former Employee), Brampton, ONNovember 21, 2014
Pros: pizza lunches from time to time
Cons: bad hours, no option for career advancement
While working as a dispatcher for ADT there was no interest in having me trouble shoot issues over the phone that could have lessoned the amount of actual required service visits, they only wanted to get appointments booked, charges confirmed, and the customer off the phone as quickly as possible.

During my year employment I felt more like a robot than a contributing employee.
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Toxic culture with terrible, unprofessional management
Administrative Processor II (Current Employee), Calgary, ABNovember 4, 2014
Pros: leaving there is awesome
Cons: everything
Pay is below average, benefits are okay/ standard

Management is paid well and completely out of touch with employees

Inappropriate relationships between management and staff, specifically in Admin department

Frequent workplace bullying

High turnover in Admin (5 people on a staff of 7 were fired this year)

Zero chance for advancement and there is one barely noticeable raise per year, and only one person on the team gets it.
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Very good place to work
Alarm Technician (Former Employee), Toronto, ONOctober 17, 2014
Pros: being able to work as a team
Cons: none at this time
very busy pace -
installations and service.
worked as a team -
having to climb ladders outdoors in the winter.
working as a team and communicating with customers on a regular basis.
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flexible work environment
Sales Representative (Current Employee), TorontoOctober 9, 2014
Day consist of visiting clients, discussing their home and or business security needs.
Doing presentations, providing quotations, getting contracts signed.
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Poor management
Install and Service Technician (Former Employee), Sault Ste. Marie, ONJuly 9, 2014
Pros: my co-worker was amazing, incredible work ethic
Cons: poor management
The hardest part was dealing with the disorganization and constant discrepancies in timesheets
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Productive
Emergency Dispatch Operator and Inbound Agent (Current Employee), Calgary, ABJune 3, 2014
*respond to emergency situations
*customers vary
*management of the company is up to its standards
*colleagues and the environment is conducive for work
*hardest part is dealing with certain types of people
*job itself
Claimed Profile
Headquarters
1501 Yamato Road
Boca Raton, FL 33431

Offices throughout North America
Revenue
$1bn to $5bn (CAD)
Employees
10,000+

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