Accounts Payable (Former Employee) – Mississauga, ON – 18 August 2016
I cannot explain how horrible of a company ADT is. The management is completely horrendous, there is very little advancement for growth, they belittle you in numerous ways and humiliate you. I worked here and ended up finding a better paying job. The pay is ridiculous for the amount they expect of you. If you want to earn 32,000$ before tax to work like a dog then be my guest. I however left because there was no bonuses, no parties, no corporate events to show appreciation. Overall a horrible company. Oh and the pay raises 1-3% a year and you may get nothing depending on the company's success. Job security there isn't such a thing in ADT. Lay off's are throughout Canada in the hundreds to thousands yearly. Been here 25 years doesn't mean anything to them
Pay/ salary, management, treatment, unethical, job security, no sense of loyalty, and the list can go on
Alarm Agent (Former Employee) – Calgary, AB – 8 August 2016
For a company that deals with emergency situations you would think they would make an effort to retain quality personnel. However they seem to like the high turnover rate to justify near fast food wages while expecting 911 call center quality. Scripts are over burdened with idiosyncrasies and are very distracting from helping the customer or emergency responders. You are penalized if you have to stay on the phone to help a customer instead of taking your break at the exact minute you are scheduled. Majority of managers are on a power trip and really don't care about helping you handle calls.
COLLECTOR (Former Employee) – Calgary, AB – 7 August 2016
you are expected to work the load of 3-4 people. they expect more and more out of you. you mean nothing to them. management doesn't listen to you at all. the obviously pick and choose their favorites. management sleeps with employees.
Sales Representative (Former Employee) – Toronto, ON – 21 July 2016
Job is great and challenging but the management is poor. The sales manager is useless, never help or support team. They should teach managers to be leaders rather than boss. The same mistake is done by me as new sales rep as my manager did though he's been with the company for 2 years and he picks on me in an unacceptable way to treat the team members. If you are looking to join the company be prepared to listen to their drama or go to other companies surely they will respect their staff
My background in accounting has provided me with the opportunity to work with clients in a variety of industries. I have over 8 years of experience in full Cycle of accounting functions and administrative tasks. Strong work ethics with ability to work independently as well in a team setting.
Territory Sales Representative (Former Employee) – Calgary, AB – 27 June 2016
Gained some crucial experience with ADT as a territory sales rep. Fun job when the ball gets rolling. Below is a description of some of the duties:
• Sold security products and services within assigned territory, maintaining assigned sales quotas and following established guidelines. • Identified prospects utilizing creative lead generating techniques. • Conducted sales presentations and proposals to prospects, identifying positive features and advantages of our products and services over those of the competition. Adhere to current ADT policies, procedures, products, programs and services, followed up with prospects, and prepare final contract for signature.
On a typical day, i would always be working on the road driving across various cities in the Province of Ontario to attend customers house either to troubleshoot their alarm system, or install a new one alarm system.
productive and fun work place where ideas are fully utilized
Sales Promoter (Former Employee) – Toronto, ON – 2 June 2016
a typical day at work is always a happy day for me. i work with joy and fun. i learned that hard work pays. its good to work for something you enjoyed doing than working just because you needed money to keep moving. management was okay. everyone interact well enough. they were fun to be with. you should be prepared to travel a lot. knowing places have never been to. it was fun anyways
Great for self motivated and independent self starters
Corporate Sales (ADT) (Current Employee) – Burnaby, BC – 1 June 2016
If you are a people oriented and like meeting new people than this is a job you will enjoy. Management is great and it is not recommended with no experienced in field sales. For those who love working from home and like getting paid for the value of the work they do then yes, it is ideal.
Administrative Assistant II (Former Employee) – Mississauga, ON – 17 May 2016
Great management and a friendly staff.The hours of work place were great 8 am to 4 am. Everyone was on the same page, all the customers were given priority and best customer service and we as a company managed to make the customers happy and sign up with the ADT alarm systems. Being an administrative assistant had helped me in my communication skills as we had to communicate using different methods.
Worked there for week. Was laid off, they promised to send my cheque but never did. There are two managers , one is Algerian original. During the two hours training he couldn't make one appointment and wanted us to get one immediately. They will fool you off.
Residential Re-sales Representative (Current Employee) – Mississauga, ON/ Toronto – 4 March 2016
I am happy to assist my customer if they trip the alarm by mistake and call even at mid of night. though it is not my job but the customer trust on me instead of calling call centre. I have got several appreciation letters from my customer which really keep me alive to strive for more.
the peace i get after a providing a best solution for them and their family.
business development (Former Employee) – Dieppe, NB – 7 January 2016
a lot of cold calling and door knocking, more for a hunter mentality than a customer service mentality. They talked one company philosophy but practiced the opposite. Talked customer service all the time but was about making the sale at any cost and no follow up