Unstable future with no communication from management
Call Centre Agent (Current Employee) – Calgary, AB – 4 July 2017
It is an unstable organisation at this time with a complete disconnect between upper management down to field techs and CSRs.
Currently there is almost no job security with departments closing and being replaced with companies/agencies not owned by ADT itself causing more confusion and frustration. A recent acquisition has all staff lost on who exactly is running the show, ADT or the company they acquired.
There is little to no communication from management of policy changes until the day before or day of and then these policies may change within a week or month depending on how poorly they were implemented in the first place without notifying all staff clearly what is occurring or even if they are still in effect.
It could be a great place with better upper management leadership but at this time stay far away. It's not clear what staff will be laid off next, the depts has low morale due to being overworked, client's are frustrated due to organizational changes and pricing, and management at this time does not even seem to notice.
two fridges in the staff area but I'm struggling to find more.
Belle culture d'entreprise et possibilité d'évoluer à l'interne
Recrutement (Current Employee) – Montréal, QC – 27 June 2017
J'y travaille présentement. L'environnement de travail est idéal selon moi pour quelqu'un qui veut grandir dans l'entreprise car il y a différentes opportunités qui se présentent lorsqu'on a fait ses preuves.
Les collèguessont sympatiques et l'ambiance de travail est en général très bonne!
Senior Sales Rep High Volume Residential (Current Employee) – Hamilton, ON – 12 May 2017
Overall, ADT is an amazing company to work for with over 140 years in the industry offering growth and potential to excel. Relationship building and meeting different people at there place of living gives a sense of pride and trust. The hardest p[art of the job is marketing yourself which has a 2 year turn around or new employees but once you understand and build your sales funnel, it becomes very easy especially if you believe in what you sell. I enjoy the work environment, the people and the thought of being able to help people for any of the life aspects that some of us fear. Peace of mind is key.
the pay, flexibility, and benefits and profit shares
The type of business is challenging and exciting in it's daily diversity.
A Manager (Former Employee) – Calgary, AB – 12 May 2017
Overall the job was enjoyable when there was sufficient staff. Initial and ongoing training was adequate to provide the customers with good service. Unfortunately being a 24/7/365 workplace, for some staff having a good work/life balance was difficult.
Network Administrator - Novell et NT (Former Employee) – Montréal-Ouest, QC – 29 March 2017
Good opportunity for growth and advancement. Centrally located right outside a metro station. Good company moral and very nice management staffed. The company did not have however have a clear company agenda.
Administrative Assistant (Former Employee) – Victoria, BC – 14 March 2017
This was a fun place to work, it had a great atmosphere most people laughed and had positive outlooks on everything, I had my issues with on co-worker but I just avoided any situation that wasn't work related. She has worked there for 20+ years before I was hired and we just had very different personalities. I got a lot great with my boss, we are still friends to this day. It was a great experience for my first admin job, I did learn a lot.
made a life long friend
Not getting along with the women who worked there for 20+ years
Fortune 500 company. Several opportunities for advancement. It seemed that with the company beng as big as it is that some local issues can be hidden from the greater establishment by local upper management.
Business Sales Representative (Current Employee) – Edmonton, AB – 1 January 2017
Great organization but lacks management aptitude to retain good sales people. The worst training program for new hires. Because of lack of proper product knowledge and training the turn over is very high
Administrator and Operations Manager-In-Training (Former Employee) – Vancouver, British Columbia Canada – 27 December 2016
Very Busy and Challenging, always pressing you to your boundaries. The days went by very quickly and learned many new and excited tasks. Most challenging part of this job was solving the face to face customer escalations.