Pros: medical coverage, hours
Cons: training sometimes is after the fact
My main duties are handling customer's correspondence via email. Depending on the need, I either process request, explain billing, or forward to the appropriate department for resolution.
Our department is basically supports the billing, customer service, and back end of our company.
I have been fortunate that along with my present duties, I am allowed – more... the opportunity to learn different functions such as the supporting payment research and cancellations within our department. This is the enjoyable part of my job: learning and growing.
The hardest part of my job that I want to resolve all the issues that come in. I feel bad when I have to forward to another department for resolution. Normally due to either policy dictates (such as management approval or clearance levels) or due to was given to wrong department (such as needing technical support and we handle billing issues). – less