Unstable future with no communication from management
Call Centre Agent (Current Employee) – Calgary, AB – 4 July 2017
It is an unstable organisation at this time with a complete disconnect between upper management down to field techs and CSRs.
Currently there is almost no job security with departments closing and being replaced with companies/agencies not owned by ADT itself causing more confusion and frustration. A recent acquisition has all staff lost on who exactly is running the show, ADT or the company they acquired.
There is little to no communication from management of policy changes until the day before or day of and then these policies may change within a week or month depending on how poorly they were implemented in the first place without notifying all staff clearly what is occurring or even if they are still in effect.
It could be a great place with better upper management leadership
but at this time stay far away. It's not clear what staff will be laid off next, the depts has low morale due to being overworked, client's are frustrated due to organizational changes and pricing, and management at this time does not even seem to notice.
two fridges in the staff area but I'm struggling to find more.
low morale, overworked staff, no job security.