Customer Service Representative (Current Employee) – Mississauga, ON – 16 January 2018
My advice to anyone who think joining this company to think twice , not for nothing but just it’s a waste of time if you are looking for a stable job . They recruit at first then after the first probation period they will call you and say your performance is not at the expectation of the company goals , so if you are lucky they will say we are going to extend your probation for three month more and by that time they will call you again and say we are sorry your contract is terminated you did not meet the expectation we thought you will do. The people in their are not really bad their is some nice persons but still always their is some bad apples. To be brief it’s an unhealthy place and enviroment and you will see a lot of people come in and go every month dozens of them never stay and those who get in their and work hard they get lay off after a certain period of time easily .
They already cut the hours to 37.5 with a non payed lunch
Account Receivable Clerk (Current Employee) – Calgary, AB – 21 November 2017
The good things Great culture, people and remuneration structure that clearly outlines your objectives to be met. These are followed up with progress updates to keep you focused and on track. I was promoted twice in 3 years. The challenges Restructure causing a lot of knowledge and experience to leave the business. My redundancy came based off an interview rather than the consideration of the past 1/2 years hard work and effort. The person who remained between our combined roles has since left and my professional life hasn't been the same.
sales (Former Employee) – Anonymous – 13 November 2017
Biggest alarm company but way too many changes to the point where no one knows what is going on. New hires aren’t trained and the overall morale is the lowest I’ve seen in any company. It’s unfortunate that management only cares about bringing in new business and then customers can’t get service after the sale. Installers aren’t trained properly and have constant issues. The company is in utter chaos
Management (Former Employee) – QC – 7 November 2017
Work hours are flexible but requires more then 40hrs a week to be productive and effective.The hardest part is the turnover and the constant restructuring.The staff is great and the industry is very dynamic.
Apprentice Install Technician (Former Employee) – Burnaby, BC – 25 October 2017
ADT is a great company to work for. They have good pay and great benefits. A typical day at work is either upgrading or installing a completely new security system for residential customers. I enjoyed learning about the different security systems especially the home automation end of things.
Service Coordinator (Current Employee) – Cambridge, ON – 6 October 2017
I only worked under one good manager, all the rest were selfish and self-serving. There is no stability with constant restructuring. There is no balance to the workload, you are expected to be a top performer with little training or management support. Departments are poorly structured and the culture mostly passes the buck and a revolving door of new people coming in and the senior staff quitting. Employee morale is at an all-time low. Multiple Labour board complaints have been launched by current and former employees
poor management, unreasonable expectations, high cost of benefits, lower than average earnings for required workload
Installation Coordinator and Service (Former Employee) – St Laurent, QC – 27 September 2017
I learned a lot about myself working at this company. Many of their employees have been there a long time and some are set in their ways, besides that most of the directors and staff were extremely pleasant to work with. I was a contract employee at the time and I loved the policies and procedures at ADT and in my opinion this place taught me what my experience and capacities are in the corporate world. I will forever be eternally grateful for this part/experience in my life.
Very good teachers, easy traning and most of the time a great environment to work in
Field Technician (Former Employee) – Halifax, NS – 26 September 2017
My industry experience 15 years ADT experience 1 year Equipment is 5 years out of date Skill level of ADT technicians is beginner level Company focuses on fast cash for investors not what is best for the long term customer Killed their reputation with outdated equipment and poor service. Purchased Protectron who were up to date with good service but operate with the same outdated skills and mindset Spoken to others and it is the same throughout
no skill set, over priced, outdated equipment, long wait times
Sales Representative (Current Employee) – Toronto, ON – 26 September 2017
I have learnt the importance of a team work. Although this job is not related to my education even though I have learnt a lot. Meeting customer and deal with them are of the best experiences I have ever made.