ADT Security Services Employer Reviews

This is a great place to work, they have good morals and people who work for them. they also have a great customer based support system.
my department was very busy, always busy never any down time, just like i like it.

I provide support for staff and technicians as well as customer service.
I sort mail/emails for updating accounts.
Provide training to new exciting employees.
Provide support for technicians for the installations of alarms.
The best part of the day is providing support to customers/technicians and employees, it gives me great satisfaction.
The hardest – more... part of the day is providing technical support and the systems are faulting and the technician has to go back to the customers house to install a new system. – less

It was okay. A lot going good for the company but a lot of negatives. I overall enjoyed my time at ADT. Kind of a lousy company.

days are fair but the distance is on your mind throughout the day.
you learn that a lot of cool people can be very rude but for the most part you meet lots of cool people

too many chiefs and not enough indians! More focused on personal gain rather then team spirit and get it done attitude! Motto is "COVER YOUR BUTT! They would rather lose an account then service it properly.

You will find a lot of long term employees. They must be doing something right to retain them.

Typical Day: 8:00-10:00 Making pestering phone sales calls for two hours (highly ineffective in terms of garnering actual sales, it's more about free phone advertising for ADT than anything else).
10:00-5:00 Pounding the pavement, calling on businesses that have seen ADT reps before, multiple times. If you're smart you'd be ahead of their game and go – more... after new businesses of your local, public information new business listings. Also, occassionally, you may get a lead from corporate (someone calling in to get a rep to their home or business for a quote, most of the time). Problem is, you are NOT allowed to call or confirm the appointment, even if it's 200 miles away, you have to make the trip! Needless to say, you may get home at 10:00pm after driving 450 miles with no sale to show for it. 200 plus combined mile sales calls will happen about five days a month, about 25% of your time. (no reimbursement for gas). A hiring mill with tons and tons of turnover. – less

I loved the challenge if the job, my coworkers a]where amazing, management was excellent and you learned something new everyday

would definitely work there again. It was a really good learning experience, my very first call center job.

This company cares more about profit than anything else. I have worked for this company for 3 years in some areas I see improvement but in other more important areas its years of no change or progress. If you need a job that pays okay until you can do better this is the place.

It is a good place to work, the only situation is having to wait on another team member if they are late, you have to stay until they cover your shift. As an Assistant Manager you are required to do all duties, but the Manager gets the larger bonus, but if the Manager has no employees they will have to work the whole store

Warming and welcoming environment with a great work/life balance. Working with different types of people whether it be sales, management, Admin, Warehouse, all types and experiences. ADT developed my Customer Service, and computer skills greatly.

My job is to help fix what is wrong and to ensure our customers are satisfied with the resolution of their problems. The job requires constant communication and cooperation from a variety of departments. My investigative skills and problem solving skills have definitely improved.

Satisfaction of helping others during emergency calls.

 Inbound and outbound emergency dispatching.
 Emergency call relay from citizens for emergency and non-emergency issues.
 Manage high volume stressful, intense emergency situations.
 Provide excellent customer service to customers.
 Investigate/resolve customer requests, questions and complaints.
 – more... Serve as a liaison between customer and various departments.
 Set up new accounts, maintain records and prepare reports.
 Follow up with each client for customer satisfaction. – less

Had a customer expose themselves to me when I was in their home and the company was more concerned about if the customer was going to get security then my well being. Enough said that sums up how you will be treated at ADT.

Very fast-paced environment. It's a good job for people who like repititive work. I liked this job because it's exciting when a customer is relieved when their issue is resolved.

The job was extremely stressful. Not really any support from management who were themselves stressed over the stress of their employees.
No sense of appreciation or community. Not a team environment and very little opportunity for advancement unless you apply for a job that no one else is posting for. Very little professionalism and very political.

I loved my shift from 5:30 AM - 2:00 PM . I learned that working in a call center involves a lot of changes and adaptation.

The people I meet here were great but having to walk all day was a different story . We worked the same areas over and over and worked until 9pm out door knocking in very dangerous areas. Due to health issues I could not keep up with being constantly on my feet and walking

i work shifts ..12 hours. 6 am to 6pm and 6 pm to 6 am ..i have learn to multi task, how to deal with clients complains.the hardest part of my job is when you are trying to assits an angry client.the other hardest part is the long hours i spend away from my familly