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Aditya Birla Minacs
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319 reviews

Aditya Birla Minacs Employee Reviews

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Really poor management
Customer Care Agent- CCA (Current Employee), Dartmouth, NSSeptember 17, 2013
Pros: opportunities for advancement
Cons: obstacles to advancement
At Minacs I find it difficult to keep an positive attitude. They stress that the customer is number one parodied , however the customers are at the mercie of poor floor management. There are three computer programs for provisioning customers accounts. Only one of the programs can provisioning from A to Z (CSM), which is the most difficult program to – more... learn. Instead of up training the employee's that are there, they just keep hiring new people and train them with the latest program. This creates frustration and low manorial with those still forced to work with inadequate programs that limits their abilities to make commission on sales, even if they have taking the in to learn the system on there owe, they are forbidden to use it. There is a sales team, however all employee's are under pressure to make four sales a shift. Thou I am in customer care que, which means all other department will transfer there customer to customer care que for all corrections of billing, service issues, install and changes to their appointments, lowering their bill by changing their services, TSS (temporary season suspension) etc. When a customer wants to add or began service they are prompt to the sales department not CCA (customer care agent). As well if you don't tack the sales you have made they will be stolen. Mainly cause of the system, if a sales person on the floor or in the store makes an error in provisioning the customers order, the agent who corrects the order has now been placed as the agent who made the sale. Simply because to upgrade the system has been deem to costly. Thou the company is owned by the leading Indian multinational conglomerate valued at $40 billion, the Dartmouth location turned a 6 million dollar profit in there first quarter of 2013. They have cut your hours with no notice calling it MVTO (Mandatory voluntary time off) and you can not refuse. Overall this is counter productive for the goals of the company and their employee's. – less
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good work environment
Technical Support (Former Employee), Pickering, ENGSeptember 11, 2013
Pros: everyone got along
Cons: we were losing contracts
Took incoming phone calls for credit card holders. Therefore we loss our lease and the Pickering location closed.
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productive work place, sales required
Inbound Customer Service & Sales Agent (Former Employee), Dartmouth, NSSeptember 9, 2013
• Respond to inbound phone calls and provide services to RBC customers.
• Sales required.
• nice co-workers.
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Good overall company - bad upper management
Email Customer Support Advisor & Performance Coach (Former Employee), Niagara Falls, ONSeptember 4, 2013
The work itself is easy, but repetitive.
Direct management is mostly great, however the way the company is run and upper management sucks - they don't care about their employees or keeping them there...
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Minacs will take your soul
Technical Support Advisor (Current Employee), Niagara Falls, ONAugust 29, 2013
Pros: you sorta get to work for apple
Cons: but you don't work for apple so wages suck, no raises, stuck
Minacs is a horrible place to work. It started strong, than slowly went down hill until it eats away at you like a cancer.

Highly stressful, unfair, no raises!, unpaid breaks, unpaid bathroom breaks, horrible lack of tools to do the job you're required to do, doesn't care about your family life and circumstances.

It is a revolving door environment.
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Great Work Environment
Senior Advisor Dealer Systems Support Analyst (Current Employee), Oshawa, ONAugust 28, 2013
Pros: benefits
Cons: no sick days paid
Lots of great opportunities within the company. Great work ethic as well.
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Very stressful enviroment
RBC customer card activations agent (Former Employee), DartmouthAugust 26, 2013
Cons: late hours and sudden schedule changes
At minacs I found it difficult to concentrate due to the fact that you have no personal space, it is very difficult to get days booked off and they are overall a very disorganized and stressful place to work.
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Good working community
Customer Assistant Centre Agent (Current Employee), Chatham-Kent, ONAugust 26, 2013
Management is very lacking
no employee structure
systems are very intermittent
popularity accounts for most upward corporate movement
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Great short Term job
Customer Service (Current Employee), Oshawa, ONAugust 23, 2013
I would only suggest this if your wanting something short term it is a very stressful job, the money is only really good when your doing overtime
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Very Productive
Customer Care Representative (Current Employee), Oshawa, ONAugust 21, 2013
Pros: close to home, great hours of operation
Cons: it was only contract work and unfortunately they lost the contract.
I learned alot concering the graduated licensing system. The people I worked with were very friendly people.
The hardest part of the job was when you had senior citizens who were having to give up their license after having it for so many years.
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Fun place and environment to work in such an organization
Customer Service Representative (Current Employee), Mississauga, ONAugust 21, 2013
I really enjoy working at Aditya Birla Minacs. It's a great company with friendly environment. Everyone is very helpful and the best thing about Minacs is job security.
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Good customer service team
Customer Service Representative (Former Employee), Riverview, NBAugust 16, 2013
Pros: there was always room for advancement
Cons: long hours
It is a call center company that mostly worked with Financial institutions campaign in sales and day to day credit card banking solutions
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Stress free environment.
Customer Service Representative (Current Employee), Riverview, NBAugust 14, 2013
Pros: good premiums
Cons: repitition
Stress free environment, but it is much too slow and boring for me. Management does not communicate that well. My co-workers are amazing and extremely friendly and helpful.
The hardest part of the job is making sales over the phone. I've found I am much better when face to face with someone.
The most enjoyable part of the job itself is that it is simple – more... to a point, and my co-workers make it fun. – less
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Good Salary , Awesome Co-Workers
Customer Service Representative (Former Employee), Riverview, NBJuly 30, 2013
Pros: good salary, awesome co-workers
Calling Center
I was an account supervisor for Capital One (Credit Cards)
They didn't care if you had a life outside of work .. Work was now you're life.
Shift Bids is how the schedule was made !! Weather it worked for you or not.
+ extended hours ,was not a choice , if there were shown on your schedule.. YOU HAD to start earlier ! Regular shift .. – more... 11-7 with extended .. 9h30-7 .. in front of a computer ! You had to love your job LOL , witch was basically handling customers account & complaints & making things right !

Most enjoyable part of the job , was the breaks & lunch & your co-workers ! You meet AWESOME people who often times have the same opinion of the job as you do , so they could relate to your frustration.

Management was falling apart . They were all about team work when neither of them could stand each other. Bad mouthing one an other from a department to another .

What I actually learned from that place , is how a calling center works.How to talk to different types of personalities on the phone.
Giving the right friendly service over the phone ! – less
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Telecommunications Sales Agent
Telecommunications Sales Agent (Former Employee), Halifax, NSJuly 24, 2013
Pros: a team-based atmosphere, with many incentives, good hours and every other weekend off
Cons: sometimes had to work late unexpectedly
• Outbound calls to maintain positive relationship between client and customers
• Accepted inbound calls; answer service inquiries and direct calls to appropriate department
• Completed applications for services and products; maintain high sales conversion

Over all, not a bad job; got to work with a good team and a great leader with many incentives – more... and challenges/games to win prizes for certain quotas hit – less
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Fast Paced Work Environment
Inbound/Outbound Marketing Support Agent (Former Employee), Chatham-Kent, ONJuly 16, 2013
Calling customers to follow up to their recent vehicle purchases. Advising customers of incentives they qualify for.
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inbound/outbound call centre
Customer Service Representative (Former Employee), Hamilton, ONJuly 10, 2013
Pros: monthly bonuses, free lunches
Cons: long hours
It was a fast paced working environment. I had specific quotas to meet on each call. I had to multi task and work under pressure.
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Work need in consistent management practises
Customer Service Representative (Current Employee), Chatham-Kent, ONJuly 5, 2013
Inconsistent practices. Work need in consistent management practices.
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Great place to work
Senior Manager Information Security & Compliance (Former Employee), mississaugaJune 12, 2013
Great Place to work. Its a very good environment to work at. The Managers are really great and treat you well and are fair.
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Stabiliy
Call Centre Agent (Former Employee), Oshawa, ONJune 3, 2013
Come into work sign into your computer check emails that might relate to your LOB (Line of Business). My time working there I learned that business world is fast paced and things can change in a heart-beat and technology can stop working. The management I personally worked with were great, however getting to their manager when you as the employee needed – more... something to be signed off made it difficult to get a day off approved, vacation day etc.
Co-workers were great I got along with everyone around me.
Most enjoyable part of the job would be the job stability and benefits – less

About Aditya Birla Minacs

Aditya Birla Minacs Worldwide offers BPO to big businesses. A provider of business process outsourcing (BPO) services, the company – Read more

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