Customer Service Representative (Current Employee), Austin, TX – July 31, 2013
Pros: good pay. great enthusiastic team
Cons: management is unorganized. politics are terrible
If you work here you might as well look at yourself as a pawn in a bigger game from day one because each and everyone of us is disposable. The people you meet here are great, i've made many friends that i will continue to talk to LONG after i'm gone. Its just the politics of the company, are made for butt kissers, or people who want to move up. If that's – more... not your reason for being there than YOU DO NOT MATTER – less
I am currently employed at aditya birla minacs sevice provider for MBNA canada banks application center based in the philippines.
Possition French Suport Associate (Former Employee), toronto or any other part of quebec – September 23, 2012
Pros: yes we some times have free lunch
Cons: logging hours: 9housr daily with 1 hour break
hi there, its really amazing to be a call center agent cause you need to develop new speech every day regarding outbound calls which is one of the hardest part of the job cause we need to convert all calls in to sales. regarding inbound calls, this is the most easiest cause we just have to assist customer regarding his needs for example technical support – more... more details shall be provide upon request so as not to be too long.
Technical Support Service Representative (Former Employee), Niagara Falls, ON – September 11, 2012
Pros: great environment, great pay, excellent and easy to handle work
Cons: hard to get to without own vehicle, hours were all over the place
My experience working at Aditya Birla Minacs, in the Niagara Falls branch was a highly positive one. I was only employed there for three months due to some issues that came up, however when my Fiance's grandmother passed they didn't even hesitate to give me the week I needed off, as well as giving me some paid bereavement days to boot.
My team lead – more... was an exceptionally nice person, and so were most of the team leads there, I was not able to meet them all.
Co-workers had an overall positive attitude towards the work, and the company itself. They were all very likeable as well.
The hardest part about the job honestly was solely getting there without owning your own vehicle. However, they did attempt to make it easier for us to get there by offering free cab rides from the Niagara Square if we had a bus transfer ticket.
The most enjoyable part of the job was the customers, they were all so very nice and easy to talk to. There were some stubborn ones, but there always are. – less
Call Director (Current Employee), Southfield, MI – July 18, 2012
I enjoy my job. I get to talk to several different people across the world. I enjoy my coworkers because they are very lovable. I don't mind the work hours. We have contest at work to keep workers entertained. I would recommend this job for anyone who enjoys a wholesome workplace.
CSR - Back-up Receptionist (Current Employee), Chatham-Kent, ON – July 11, 2012
Pros: well structured and clean enviroment
Cons: hours sway too much, like to have straight structure, but have some flexability.
The office enviroment is clean and well ventelated. The people, staff, managers and clients are amaizing. There are different areas that all staff get to do activities together on a monthly basis and communications of work ethics on a weekly basis. This corporation has provided me with new skills and honed my past skills. For any employer, I am a devoted – more... employee, giving my 100 percent each and every day. – less
Incoming call resolution centre - young, friendly environment
Information Technology Customer Service Agent (Former Employee), Hamilton, ON – June 27, 2012
Pros: tv during breaks keeps you informed and entertained.
Cons: performance ranking and realizing you're over-challenged!
An excellent starting job for young professionals wishing to launch a career in any business, or for seasoned call centre careerists. The competitive (but friendly) atmosphere will foster personal growth in many areas. A rather difficult transition for people whose computer exposure has been limited for most of a 20+ year work history, and the challenge – more... of sitting for a 9 hour shift may not be recommended for many. – less
Don't think it is a great place to work…too many people quitting.
CNH CUSTOMER SERVICE SURVEYOR (Former Employee), Oshawa, ON – June 4, 2012
Pros: always hiring
Cons: always hiring
Not a great place to work. They keep the ones that don't want to stay long term and let go the ones that need and want a job. Looks are something that I notice why they keep people on…no I'm not ugly and disgruntled. The atmosphere (where I worked) was not a place that shows friendliness. enjoyed have y own desk and chairs that go really high up so – more... you can see people on the other side of you – less
Close knit co-workers because of close working quarters
Call Center Operator (Former Employee), Chatham-Kent, ON – May 14, 2012
Pros: friendly atmosphere for the most part, trainers were understanding
Cons: shifts unsettle, disgruntled customers
Excellent place of work to learn more in different fields of business. Got to be close with alot of co-workers. It was scary in the beginning with having little computer skill. Trainers and co-workers make you feel comfortable-that you can accomplish this and not be nervous or scared doing it. One on one is avalialbe to you when it is needed and trainers – more... are aware to look out and make sure the people being trained understand what they are doing before going on to something new. I personally found this to being an asset with this business. Also co-workers were there to give you a hand whenever needed. You get confidence in yourself and before you know it you are helping others, where you never thought you would be able to. – less
Strict Workplace Guidelines, though Great Starting point
Customer Service/Technical Support Tier 1 Agent (Former Employee), Mississauga, ON – May 7, 2012
Pros: rec room
Cons: general understaffing to "imrpove cost"
The workplace itself feels and breathes like a call center, day in and day out.
Management can range from great to poor depending on whom is staffed, favoritism ranks high on such a scale where as performance is then following afterwards.
Co-workers are a variety of a bunch, ranging from people just starting, to long time workhorses in the industry
Hardest – more... part of the job would be shift bidding, in part due to it's always seniority based. It doesn't matter how good you do, someone's always ahead of you in the list, you just gotta wait till they leave, or go on vacation.
The most enjoyable part of the job, is generally the people, it ranges from good to bad, but generally when someone walks in there is a good atmosphere there. – less
Call Centre Agent (Former Employee), Mississauga, ON – April 24, 2012
a typical day at work, being able to address the customers issues or concerns by providing timely, professional and accurate responses to customer enquiries via telephone and e-mail, developed and maintained effective links with customer, whilst been able to delivered first class customer service and exceedes customers’ expectations .
Call Center Professional (Former Employee), Chatham-Kent, ON – March 28, 2012
Pros: great people
Cons: mind numbing
Anyone can walk into a call center and do the job at hand, but not everyone can do it well. The work produced is not stressfull or demanding. It is a call center job, so it's hard to stay positive in a job that may be gone in 2 months and it is not rewarding.
Customer Service Representative (Former Employee), Oshawa, ON – March 26, 2012
daily/weekly and monthly testing with 'must get above' exceptions (always above 90%). Always having more than half of the employees quite/fired withing a few months. Took an average of 200 calls a day, with no downtime/breaks allowed between even if it was an emergency call.
most unorganized company I have ever been a part of
Customer Service Representative (Former Employee), Mississauga, ON – March 21, 2012
Cons: being employed by minacs
If you like working for different campaigns almost every month with minimal job security due to the fact that the company can't keep contracts cause they pince every penny possible than Aditya Birla Minacs is for you. Did I mention that the majority of management is in India, worst company I ever worked for and worst call centre experience I ever had.