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Aditya Birla Minacs
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282 reviews

Aditya Birla Minacs Employer Reviews

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DONT WORK FOR MINACS EVER
Customer (Current Employee), Chatham-Kent, ONNovember 5, 2013
Pros: there are no
Cons: absolutely everything
i only wish i could give a lower score than 1, minacs is the worst emplyer since YA and i would never even at gun point recommended anyone to work here. The management are completed moronic and will screw anyone at any chance they get
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Fun place; with none of the fun
Performance Coach (Former Employee), Niagara Falls, ONNovember 2, 2013
Cons: long hours
- Degraded on a daily basis
- Not allowed to have personal time off
- Harrased by Human Resources
- Yelled at; bossed around, told to meet impossible target
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Aditya Birla Minacs is a not a bad company to work for. I am looking for higher pay with another company, and more room for advancement.
Customer Service Representative (Current Employee), Chatham-Kent, ONOctober 21, 2013
Aditya Birla Minacs is a not a bad company to work for. I am looking for higher pay with another company, and more room for advancement.
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Great people but no leway
Management level (Former Employee), Niagara Falls, ONOctober 17, 2013
Pros: different range of working hours, sometimes free lunch!
Cons: overtime can be mandatory, not much compassion for absence.
The job is great, it can be fun and exciting. There are a lot of freedoms in the workplace.

The only thing I did not like is they were not willing to compromise if health concerns, family issues or schedule adjustments were an issue.

Its be on time when they need you or you will be out of a job.

Great place for someone with a flexible schedule that – more... can manage near perfect attendance all year round. – less
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inflexible management
Technical Support Wireless Advisor (Former Employee), Peterborough, ONOctober 17, 2013
Pros: great co-workers
Cons: not enough ongoing training
little consideration for employees
focus is always on the job metrics
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don't do it
Customer Service Representative (Former Employee), Oshawa, ONOctober 17, 2013
Bad job. Pay was good but terrible job. Did not like....the only good part was the people who I worked with.
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Credit card companie
Chef d'équipe (Former Employee), Moncton NBOctober 1, 2013
My typical day consisted in doing payroll reconciliation for my team and sometimes for other Team Leaders, talk to my employees, do some coaching on their calls, assist to important staff meeting and do team meetings for the agents so they can be up to date on the business. It consisted too of doing a lot of HR with the agents. The hardest part of the – more... job is being loved by everyone and please everyone, it’s not always possible. The greatest part is coaching agents on a flaw that they have on the phone and seeing result. – less
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Challengeing work enviroment
Customer service Representitive for a CC Company (Former Employee), Riverview NBSeptember 26, 2013
Pros: the people i worked with
Cons: short lunchs
I enjoyed being challenged on a daily basis. Every call and person you spoke to was different and so gave me the opportunity to expand my interpersonal skills and trouble solving. The Team leaders were very helpful and knowlegable in their areas and my co workers and I got along very well. The best and wrost part of the job was actually the same, even – more... though dealing with irate customers can be a challenge being able to fix the issue and make the person happy was what made my day. – less
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Bait and Switch
Customer Service Representative (Current Employee), Niagara Falls, ONSeptember 24, 2013
Cons: too many to list.
If you are applying for the "Email Rep" position at Niagara Falls, beware. They will hire you as Email and then once your training is done, they will convert you to phone advisers without your consent. Also, they say it's straight afternoon shifts (3:30-11:30) but once they make you phone advisers,again, they will change everything and make you something – more... different like 1pm - 9pm. Oh by the way, I have had no idea what my schedule would be the next week for almost a month now as they change it all the time.

If you refuse, they fire you.

STAY AWAY. It's not "different here" as they say. – less
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Really poor management
Customer Care Agent- CCA (Current Employee), Dartmouth, NSSeptember 17, 2013
Pros: opportunities for advancement
Cons: obstacles to advancement
At Minacs I find it difficult to keep an positive attitude. They stress that the customer is number one parodied , however the customers are at the mercie of poor floor management. There are three computer programs for provisioning customers accounts. Only one of the programs can provisioning from A to Z (CSM), which is the most difficult program to – more... learn. Instead of up training the employee's that are there, they just keep hiring new people and train them with the latest program. This creates frustration and low manorial with those still forced to work with inadequate programs that limits their abilities to make commission on sales, even if they have taking the in to learn the system on there owe, they are forbidden to use it. There is a sales team, however all employee's are under pressure to make four sales a shift. Thou I am in customer care que, which means all other department will transfer there customer to customer care que for all corrections of billing, service issues, install and changes to their appointments, lowering their bill by changing their services, TSS (temporary season suspension) etc. When a customer wants to add or began service they are prompt to the sales department not CCA (customer care agent). As well if you don't tack the sales you have made they will be stolen. Mainly cause of the system, if a sales person on the floor or in the store makes an error in provisioning the customers order, the agent who corrects the order has now been placed as the agent who made the sale. Simply because to upgrade the system has been deem to costly. Thou the company is owned by the leading Indian multinational conglomerate valued at $40 billion, the Dartmouth location turned a 6 million dollar profit in there first quarter of 2013. They have cut your hours with no notice calling it MVTO (Mandatory voluntary time off) and you can not refuse. Overall this is counter productive for the goals of the company and their employee's. – less
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fun loving environment
Customer Service Manager (Former Employee), Vadodara, GJSeptember 16, 2013
Pros: good environment.
Cons: supervisors pressure
good environment but had a lot of targets to complete.There were a lot of extra activities to do which would keep the employees happy and benefits were also there.the hardest part was to complete the target in time.co-workers were very co-oporative.
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good work environment
Technical Support (Former Employee), Pickering, ENGSeptember 11, 2013
Pros: everyone got along
Cons: we were losing contracts
Took incoming phone calls for credit card holders. Therefore we loss our lease and the Pickering location closed.
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productive work place, sales required
Inbound Customer Service & Sales Agent (Former Employee), Dartmouth, NSSeptember 9, 2013
• Respond to inbound phone calls and provide services to RBC customers.
• Sales required.
• nice co-workers.
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Good overall company - bad upper management
Email Customer Support Advisor & Performance Coach (Former Employee), Niagara Falls, ONSeptember 4, 2013
The work itself is easy, but repetitive.
Direct management is mostly great, however the way the company is run and upper management sucks - they don't care about their employees or keeping them there...
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Minacs will take your soul
Technical Support Advisor (Current Employee), Niagara Falls, ONAugust 29, 2013
Pros: you sorta get to work for apple
Cons: but you don't work for apple so wages suck, no raises, stuck
Minacs is a horrible place to work. It started strong, than slowly went down hill until it eats away at you like a cancer.

Highly stressful, unfair, no raises!, unpaid breaks, unpaid bathroom breaks, horrible lack of tools to do the job you're required to do, doesn't care about your family life and circumstances.

It is a revolving door environment.
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Great Work Environment
Senior Advisor Dealer Systems Support Analyst (Current Employee), Oshawa, ONAugust 28, 2013
Pros: benefits
Cons: no sick days paid
Lots of great opportunities within the company. Great work ethic as well.
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Very stressful enviroment
RBC customer card activations agent (Former Employee), DartmouthAugust 26, 2013
Cons: late hours and sudden schedule changes
At minacs I found it difficult to concentrate due to the fact that you have no personal space, it is very difficult to get days booked off and they are overall a very disorganized and stressful place to work.
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Good working community
Customer Assistant Centre Agent (Current Employee), Chatham-Kent, ONAugust 26, 2013
Management is very lacking
no employee structure
systems are very intermittent
popularity accounts for most upward corporate movement
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Great short Term job
Customer Service (Current Employee), Oshawa, ONAugust 23, 2013
I would only suggest this if your wanting something short term it is a very stressful job, the money is only really good when your doing overtime
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Very Productive
Customer Care Representative (Current Employee), Oshawa, ONAugust 21, 2013
Pros: close to home, great hours of operation
Cons: it was only contract work and unfortunately they lost the contract.
I learned alot concering the graduated licensing system. The people I worked with were very friendly people.
The hardest part of the job was when you had senior citizens who were having to give up their license after having it for so many years.

About Aditya Birla Minacs

Aditya Birla Minacs Worldwide offers BPO to big businesses. A provider of business process outsourcing (BPO) services, the company – Read more