Technical Customer Service Representative
Aditya Birla Minacs - Peterborough, ON

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Great people deserve great work! Join our team!

What’s in it for you?
 A friendly, open culture
 A comprehensive wage & benefits package
 Convenient location with free parking
 Thorough paid training
 Opportunities for advancement
 Continuing education assistance

Specific Responsibilities:

  • You will be responsible for answering technical related incoming calls from customers
  • Resolve inquiries/requests
  • Develop and maintain accurate files
  • Ensure customer requests are handled in an appropriate and timely manner
  • Enter detailed case logs

Essential Qualifications:
Education/Knowledge: High School Diploma or equivalent. Good familiarity with personal computer parts, peripherals, operating systems, common software, and terminology typically gained through regular personal use and problem solving.

Experience / Skill: 1 year of direct customer service experience, preferably in a help desk environment. Internet experience. Strong customer service skills. Experience in the use of a phone system and in the use of a desktop computer system. Good writing skills. Intermediate keyboarding skills. Required to type 25 wpm.

INTERESTED? GREAT!!!
For more information on our range of opportunities and to apply, please visit us at www.minacs.adityabirla.com and refer to the Peterborough location.


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