Facilities, Systems & Security Coordinator

Maintains a safe, functional and comfortable call center environment through daily activities, which support the facility infrastructure. Distributes and monitors security card distribution and control. Applies practical knowledge to resolve issues - escalates as required. . Responsible for equipment moves, additions and changes to software, hardware and network as they relate to office space reorganization, facilities relocation or facilities start-up. Maintains a safe, functional and comfortable call center environment through daily activities, which support the facility infrastructure. Available to respond in off- hours per on-call schedule.

Specific Responsibilities

· Inspections, repairs and maintenance to site specific building and grounds

· Co-ordination of external services - interaction with contractors

· Shipping and receiving duties including periodic offsite pickups.

· Repair and relocation of office furnishings.

· Inventorying and management of facilities supplies and equipment

· Understands and operates the Security Access Card system

· Control of general access to the facility, monitoring of security cameras and daily review of security logs.

· Issuance of photo identification cards and access cards

· Responsible for maintaining accurate records of all photo identification cards and security access cards issued.

· Follows and maintains policy and procedure manuals and create complete reports related to security in the facility

· Assist as necessary for all special facility setups.

· Continuously suggesting, tabling and administering ideas for process improvement.

· Conduct quarterly internal security audits

· Responds to Helpdesk requests as available; escalates higher level problems to System Administrator

· Monitor data center and UPS and electrical rooms

· Coordinate generator maintenance and utilization

· Other duties as required.

Essential Qualifications

· Education/Knowledge: High School graduation or equivalent experience. General knowledge of building and ground maintenance and related security concepts.

· Experience / Skill: Experience with building and grounds maintenance. Skills in general repairs and construction.

· General knowledge of building and ground maintenance and related security concepts

High School graduation or equivalent experience; General knowledge of building and ground maintenance and related security concepts; Intermediate knowledge of Windows, Word, Excel, Internet and Microsoft Outlook; Ability to learn software, which includes Re