HIRING CUSTOMER SERVICE REPRESENTATIVES-INBOUND
Aditya Birla Minacs - Hamilton, ON

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The inbound Customer Service position is a front line Call Centre role using a computerized information system. The Customer Service Representative provides detailed information and case resolution to both consumer and commercial customers for various lines of business/programs. Call types include inquiries on delivery status, re-directed mail, notice card, postal code verification, rates, program enrollment, account set-up and maintenance and other general requests for consumer and commercial customers. Contact is generally inbound and may have a call back component, additional contact is made via email.

APPLICATION INSTRUCTIONS

ONLINE www.minacs.adityabirla.com

FAX 905 972 4192

ESSENTIAL QUALIFICATIONS

Education/Knowledge: Completion of High School or GED . General knowledge of windows-based applications. Knowledge of Canadian geography.
Experience / Skill: Minimum 6 months experience in Customer relations, preferably in Call Centre environment. 2 - 5 years customer contact experience, either face – to – face or over the telephone.

Must have 2 pieces of government issued identification (not expired)
Must be flexible to work evenings and weekends

SPECIFIC RESPONSIBILITIES

  • Receives calls from consumer or commercial customers and provides detailed information and case resolution for various lines of business
  • Possess a thorough knowledge of programs and processes and provides detailed information to both consumer and commercial customers
  • Has fluency in responding to common questions asked by customers
  • Provides problem resolution on assigned areas
  • Reads and researches relevant materials and resources to stay current in program
  • Utilizes prescribed quality call handling processes
  • Required to meet specific performance standards
  • Serves to improve customer product knowledge
  • May perform some outbound follow up as required
  • Initiates customer fulfillment requests via standard procedures
  • Answers customer questions using formatted screens, scripts and procedures
  • Reads and researches relevant materials and resources to stay current in product / program knowledge

Minacs is an equal opportunity, affirmative action employer We thank all applicants, however only those under consideration will be notified.


Indeed - 13 months ago - save job - block
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About this company
Aditya Birla Minacs has been providing business services from our downtown Halifax premier waterfront center since 2004. We share this...