Aditya Birla Minacs - Hamilton, ON

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The inbound Customer Service position is a front line Call Centre role using a computerized information system. The Customer Service Representative provides detailed information and case resolution to both consumer and commercial customers for various lines of business/programs. Call types include inquiries on delivery status, re-directed mail, notice card, postal code verification, rates, program enrollment, account set-up and maintenance and other general requests for consumer and commercial customers. Contact is generally inbound and may have a call back component, additional contact is made via email.


ONLINE www.minacs.adityabirla.com

FAX 905 972 4192


Education/Knowledge: Completion of High School or GED . General knowledge of windows-based applications. Knowledge of Canadian geography.
Experience / Skill: Minimum 6 months experience in Customer relations, preferably in Call Centre environment. 2 - 5 years customer contact experience, either face – to – face or over the telephone.

Must have 2 pieces of government issued identification (not expired)
Must be flexible to work evenings and weekends


  • Receives calls from consumer or commercial customers and provides detailed information and case resolution for various lines of business
  • Possess a thorough knowledge of programs and processes and provides detailed information to both consumer and commercial customers
  • Has fluency in responding to common questions asked by customers
  • Provides problem resolution on assigned areas
  • Reads and researches relevant materials and resources to stay current in program
  • Utilizes prescribed quality call handling processes
  • Required to meet specific performance standards
  • Serves to improve customer product knowledge
  • May perform some outbound follow up as required
  • Initiates customer fulfillment requests via standard procedures
  • Answers customer questions using formatted screens, scripts and procedures
  • Reads and researches relevant materials and resources to stay current in product / program knowledge

Minacs is an equal opportunity, affirmative action employer We thank all applicants, however only those under consideration will be notified.

About this company
Aditya Birla Minacs has been providing business services from our downtown Halifax premier waterfront center since 2004. We share this...