Nice place to start of in customer service.
Pros: benefits, overtime, quick career paths, you'll feel great helping others
Cons: management above advisers, atmosphere, wage
The job is a mixed bag. Comes with benefits and you are almost guaranteed to move through the company to different departments. Pay is bi-weekly. Hours are all over the place, so don't get too comfortable what times you work.
Management needs to be moved around a bit, some are not really self motivated and need to be reminded to do a certain request. What you realize is you'll be best off figuring out most of everything for yourself and relying on your co-workers. This will help keep you a float.
You'll make friends for sure, but job atmosphere is quite depressing. Definitely many different factors that play into this. However, they are working on getting some sort of social club going to assist this. I'm not sure if that's the most effective way to address it.
Pay as adviser is nothing worth bating an eye at. Overtime is abundant, so take advantage of it since it's always available.
Was fun on the phones helping customers with OnStar, of course there was the odd grumpy customer, every now and again. Nothing too out of the ordinary however.
The turnover rate here is the biggest I've ever seen. Always new people coming in, job fairs etc. Company expanding? Not really, just a lot of people coming and going. This could be addressed if they treated those they have a little better etc.
On a good note however, it really feels great helping people through OnStar.