Pros: rec room
Cons: general understaffing to "imrpove cost"
The workplace itself feels and breathes like a call center, day in and day out.
Management can range from great to poor depending on whom is staffed, favoritism ranks high on such a scale where as performance is then following afterwards.
Co-workers are a variety of a bunch, ranging from people just starting, to long time workhorses in the industry
Hardest part of the job would be shift bidding, in part due to it's always seniority based. It doesn't matter how good you do, someone's always ahead of you in the list, you just gotta wait till they leave, or go on vacation.
The most enjoyable part of the job, is generally the people, it ranges from good to bad, but generally when someone walks in there is a good atmosphere there.