Customer Technical Service Representative (Current Employee) – Hamilton, ON – February 2, 2016
Once I enter the office the first thing i do is sign in to my system and start taking calls. I get calls from the Costumer having trouble using there ipads, iphones, apple watches and ipod touch. Once they call me and describe there problem i have to Acknowledge, align and assure what there issue is. Once i get to know the issue i look it up on my knowledge guide in my ilog and assist the costumer with step by step troubleshooting details from the article. Once the article is completed but still if the problem is not resolved then i transfer the call to the Sr adviser..
Customer Service Agent (Current Employee) – Oshawa, ON – January 22, 2016
A typical day at Minacs is very busy. And loud. I learned a lot of great customer service skills while employed there, however the job its self isn't one i recommend as a long term career for anyone. It's great if you need to make money of course. You start out making 11.60/hour then after 6 months move to 12.40/hour. You get medical benefits after 6 months and dental benefits after 12 months. The hardest part of the job is not having a mental breakdown. Regular shifts there are 9 and a half hours. And that's because the breaks and lunches aren't paid. Talking on the phone to rude people all day really take it's toll on you.
So, would I recommend you work here? No, not unless you really can't find anything else.
training specialist (Current Employee) – Chantham-Kent, ON – January 20, 2016
Most people would find comfort in the structure of their day-to-day job. This is something Minacs did not provide me in my role as Training Specialist and yet to me that was the best part.
My role and responsibility was in constant change which provided me with a lasting challenge that kept me engaged in my work. Although there was always structure to our approach of what to train and how there was always this air of mystery around what the company needs were as they could change so quickly.
This presented the challenge of finding a balance of being prepared for what was next but not always being sure what that challenge was.
It was never the same thing and that was the best thing.
Fun place to work in especially with emphasis on casual culture and at the same time firm processes
Inbound Technical Customer Support (Current Employee) – Hamilton, ON – January 19, 2016
Working at Minacs has been a great learning experience. Made me focus on my soft skills especially when dealing with frustrated customers. An average day at Minacs is "something new everyday". No two customers are the same and it is always fun to resolve their issues over a phone call. Our supervisors and team leaders makes sure that they hold their end of the bargain (in terms of giving us commissions , bonuses and appreciating us for achieving highest customer satisfaction surveys) if we hold our end, which at the end of the day is a win-win for both of us and obviously for the company as well. The greatest challenge I have faced while working here is to adjust myself to the sudden schedule changes. Although that is something to be expected of a call center but on a personal level I have felt that I have become very adaptable and I have learned to mold myself with the changing nature of the job.
Productive Workplace with on site event celebrations
Inbound Technical Customer Support (Current Employee) – Hamilton, ON – January 11, 2016
MINACS is one of the best work place environments. There are always some event celebration going on with free lunches and different dress themes going on all month. I enjoy working at MINACS alot. Very friendly environment and a very cooperative management team.
My review for Minacs, my current company, is that I'm very unhappy here. My current co-workers are as well. This company is very unorganized. My schedule has been disrupted and changed around before I've gotten to work when I last thought i was supposed to. was told guaranteed 30-40 hours per week. i have just worked 31 hours i the last to.. our incentive bonus that we earn monthly we were supposed to receive before Christmas, I am now getting on my current month pay.. Most representatives don't have a place to sit half the time because most of the computers don't work, even when you do have a computer that hardly works aswell.
Email Support Technician/phone support (Current Employee) – Welland, ON – January 5, 2016
fielding calls and handling customer concerns with gift cards,.charges etc..have thorough knowledge gift cards and I phones....management is supportive and helpful as are my coworkers....hardest part of the job is keeping cool when customers are swearing at you....the most enjoyable part of job is when a customer's problem is resolved to their satisfaction
Customer Service Representative (Current Employee) – Oshawa, ON – December 28, 2015
Don't apply here they take everybody and when you show that you're there all the time and always ready to work on time they do ABSOLUTELY NOTHING to show you they appreciate your time and commitment, don't ever think they'll change anything for you because they won't it's just an awful place to work.
large phone call volume of inbound calls make for great quick days.
customer service representative (Former Employee) – Riverview, NB – December 21, 2015
Always show up fifteen minutes early and log in to computer and all systems. Then depending on call type I would either help customers with customer services or help them join our team and apply for the right credit card that capital one had to offer.
wished i could have stayed if the circumstances were different.
customer service representative (Former Employee) – Chatham-Kent, ON – December 20, 2015
I worked there for 5 weeks in the chatham branch . The management was all over the place. When you had a question you were talked down to like you were stupid and like you should already know the answer to . You had to guess what to do . You had to spend almost an hour unpaid looking for a place to sit and if there wasnt any places then your pay was docked and you were advised you were not being efficient atnyour station. They didnt train us enough to know what to do in complicated situations with customers and dealerships. Most of the young employees made it feel like school talking about their intimate lives while your trying to be professional on the line with customers and discuss their matters. When they were not working they were congregating around people who werent and the one sided headphones made it very difficult to hear . Individuals who worked there if they had medical concerns they were perceived as not worthy of being able to use the washroom unless it was in the alloted time frame . The worst part was not having adequate work stations that had a computer that worked and didnt freeze all the time and having to run around trying to find a supervisor to correct the problems. Then the head office in india would dock your pay because their computers in chatham office quit working and would render you helpless while trying to complete your call with no programs or windows open. Not being able to leave your desk for break cause your on a call and when you go to take your break time that is allotted when you do get off the phone and they tell you you were late when youmore... took the exact time you would be allotted. I quit because of my health reasons declining, the stress of the job and just being overly frustrated by the conditions in which i was placed with no help.less
three weeks of paid training
not enough training for backdoor and for not having help .
Senior Advisor (Former Employee) – Niagara Falls, ON – December 17, 2015
the workplace can be a lot of fun there. however the management is hit and miss. the higher up you go on the ladder the more corrupt they get. other then that. they hire anyone and everyone. just keeping the job is another story.
Onstar Customer Service Representative (Current Employee) – Oshawa, ON – December 10, 2015
Minacs is a very busy organization who would rather send you out the door than help you to better yourself. Their employee turn around rate is exceptionally high and I can imagine their inability to keep employees is because of the work environment. Staff are asked to work exceptionally long hours with little to no room for error.
occasional Staff lunches
long hours, no support, threat of losing your job over every minor mistake
Payroll Infrastructure Project Manager (Contract) (Current Employee) – Mississauga, ON – November 28, 2015
I enjoyed my work at Minacs, I have gained more experience and learn new techniques to overcome issues in payroll. I also learned in and out of Peoplesoft. My manager was amazing to me she put me on projects and I have achieved to finish all my projects I was advised to do. The most enjoyable part was the trust that my manager had for me and the support she gave me the time I was there.
Work from Home when not feeling good.
Long hours - due to the company being in India we had to interact there timings.