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Aditya Birla Minacs
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622 reviews

Aditya Birla Minacs Canada Employee Reviews

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Worst Place Ever
Subscriber (Former Employee), Oshawa, ONMarch 19, 2015
Pros: non
Cons: everything
This is the worst place ever to work. After training, you are thrown to the wolves. You learn as you go. There is favouritism with those on the phones as well as management. There are people that constantly get away with not being on the phones and you are left to pick up the slack. Its noisy,smells and the equipment is dreadful. Broken chairs,headsets,desks and computers. You are also on a job bid. This means that you bid on the hours you would like to work and the days off..good luck getting what you want because they do not show you how to do it and its one of the rare opportunities where your senority counts. Its depressing and dark in there and if you are in the subscriber department then your calls will be from rude Americans who cant find their way out of a parking lot. They are impatient and dont care that you are trying to help them. Also be prepared for taking up to 2000 calls a week and receive no thanks. management does not support you and when you have questions you have to put your caller on hold and hunt down someone to answer that question for you. it is very stressful and they constantly threaten you with the loss of your job. Unless you are on valium you wont last. Also, the buses do not run after 7pm so be prepared to cab it or go for a long walk to Simcoe St. Minacs has a high turnover rate because they cant keep the good people there with the current working conditions.
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Minacs Peterborough
HUMAN RESOURCE CONSULTANT (Current Employee), PeterboroughMarch 16, 2015
Very busy work environment. Challenging every day. I am passionate about the work I do. It can be difficult to work in a Corporate enviroment.
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Very Intense
CSR (Former Employee), Hamilton, ONMarch 11, 2015
Pros: training
Cons: too many systems
Intense work invironment. Out of a class of 30 new hires. I lasted less than 3 months. I was the 3 from last still working at that point.
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Nice place to start of in customer service.
OnStar Customer Service Advisor (Current Employee), Oshawa, ONMarch 10, 2015
Pros: benefits, overtime, quick career paths, you'll feel great helping others
Cons: management above advisers, atmosphere, wage
The job is a mixed bag. Comes with benefits and you are almost guaranteed to move through the company to different departments. Pay is bi-weekly. Hours are all over the place, so don't get too comfortable what times you work.

Management needs to be moved around a bit, some are not really self motivated and need to be reminded to do a certain request. What you realize is you'll be best off figuring out most of everything for yourself and relying on your co-workers. This will help keep you a float.

You'll make friends for sure, but job atmosphere is quite depressing. Definitely many different factors that play into this. However, they are working on getting some sort of social club going to assist this. I'm not sure if that's the most effective way to address it.

Pay as adviser is nothing worth bating an eye at. Overtime is abundant, so take advantage of it since it's always available.

Was fun on the phones helping customers with OnStar, of course there was the odd grumpy customer, every now and again. Nothing too out of the ordinary however.

The turnover rate here is the biggest I've ever seen. Always new people coming in, job fairs etc. Company expanding? Not really, just a lot of people coming and going. This could be addressed if they treated those they have a little better etc.

On a good note however, it really feels great helping people through OnStar.
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adequate place of employment some worthwhile challenges some perks and good relationships in an engaging workplace
CSR (Current Employee), Mississauga, ONMarch 10, 2015
Pros: many
Cons: some
typical call centre environmentadequate place of employment some worthwhile challenges some engaging with other departments
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Minacs
Customer Support Specialist (Current Employee), Chatham-Kent, ONMarch 5, 2015
Call Centre environment in Chatham, ON with several areas of specialization in regards to automobiles. Team environment working under american dictatorship.
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Good coworkers and managers but not much room for job advancement.
Customer Service Representative (Current Employee), Niagara Falls, ONMarch 3, 2015
Good benefits, but not much room for job advancement, and too much forced overtime.

The managers are all great and coworkers are awesome, along with customers.
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A company to remember
Bilingual Customer Service Agent (Former Employee), Mississauga, ONMarch 3, 2015
Pros: management interaction with employees.
Cons: long time to get dental benefits
Working at Minacs was a pleasure, we had a spacious place to work a good atmosphere surround us and wonderful team leaders that give us a special coach, I learned to be more attentive for my goals that was designated for me and achieve it with a good reward by being three consecutive months awarded as the Brazilian Top Performance Quality.
The hardest part of my job was working with diverse soft wares which at the beginning consumed a time but a got my goals right on the spot.
The most enjoyable part of my job is interact with people and help them with their problems and make them feel as a important customer for the company I represent.
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fun energetic place to work
customer service (Former Employee), Niagara Falls, ONFebruary 28, 2015
All of the employees and th customers are fun to talk to... it becomes a family atmosphere.

the hardest part of the job would have to be telling people that they would have to be transfered to a different department
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Great training, and a great team culture
Telecommunication Sales Representative (Former Employee), Fredericton,NBFebruary 18, 2015
During our training the trainers took the time to make sure that everyone understood the information that they were learning. Team leaders were all great, fun and understanding.
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meh
Technical Support Representative (Current Employee), Niagara Falls, ONFebruary 18, 2015
corporate focus is primarily on bottom line.

company chooses to institute changes to job descriptions at their own leisure.

company depends and thrives on turn over.
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Great team environment
centre representative (Current Employee), HAMILTON ONTARIOFebruary 12, 2015
A typical day at work was busy and i learned how to listen and take care of the customers needs and the management was really good at their job my co workers were awesome it was a good team environment and the hardest part of the job was when it was busy keeping up with clenliness and serving the customers the most enjoyable part of the job is going in and seeing fellow co workers
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Fast-pace but lackuster
Customer Service Representative (Former Employee), Chatham-Kent, ONFebruary 4, 2015
Pros: fast-paced
Cons: lackluster, bad team leads
this job may start out fun but after about a month you start to see that everything you do is at a disadvantage. That's a quick summary.
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this is a nightmare on a beautiful lakeside setting
subscriber advisor (Current Employee), OntarioFebruary 3, 2015
Pros: nice view during lunchbreak
Cons: the list is relatively endless
I have read several of the reviews for this workplace and all of them were very kind. I too was working for the OnStar division, subscriber segment to be precise, and it was worse than anything I could have imagined. While in training you were mislead from the interview on. You were told raises would come at a 3 month period when they came a 6 months, you were forced to pay for criminal reference checks and credit reports that you never got a copy of, forced to work with sub-standard equipment in the form of headsets and the workstations are filthy and the chairs are stained with everything from food to blood. You are constantly reassured that there will be plenty of professional support once you are out of the various stages of training, but once you are on your own help is hard to find, and management is always looking to thin the heard, the truly good supervisors, the ones who care about staff are often targeted as not being team players because they care about the welfare of the people working there, and not just generating profits for management, and meeting quotas and making sales projections. I can say with some confidence Elaine Minacs would be rolling over in her grave if she knew what the present owners had done to her beloved company!
The most you can earn salary wise here is $12.80, its not a hard job to by-pass, unless you are a glutton for punishment, don't apply ton Minacs.
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Wonderful staff horrible company
Western Union Customer Service Representative (Current Employee), MississaugaFebruary 2, 2015
Pros: wonderful staff, minimal health benefits
Cons: everything else
There is absolutely no consistency at this company. They will constantly change your schedule up until the last minute even on the day of an expect everything to be the same. Everyday the rules and policies would change and you were expected to do go with it without any discussion. There is a lack of communication between upper management and the supervisors on the floor so each person you go to for assistance with an issue will give you a different answer. another issue is there is no flexibility for staff that have special needs, for example staff with children that need to work specific hours or need consistency. The only thing that keep me going into work each day was the amazing people that I work with.
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Minacs
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), MonctonFebruary 1, 2015
Pros: good pay
Cons: inadequate training
While the pay is good (for bilingual) and job itself is not that difficult, the management is awful. It is a very unorganized and unprofessional setting, with low employee morale.
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productive and fun workplace
Customer service Representative (Outbound/Inbound) (Current Employee), Mississauga, ONJanuary 29, 2015
productive and fun workplace,good management,
productive and fun workplace
productive and fun workplace
productive and fun workplace
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Can be a rollercoaster for scheduling, but there are definitely worse places to work
Technical support (Current Employee), PeterbotoughJanuary 27, 2015
Pros: job security, non-sails oriented, discount on apple products
Cons: scheduling is a disaster, no work life balance
Working for Apple is a bit of a roller coaster, at times they are pretty overstaffed and the job will be laid back and work is at a decent pace. But if they start getting more calls, they have nothing against forcing you to work extended hours for over six months, instead of hiring more people, also they will force people in to different departments if needed too. However, Minacs has never laid people off due to overstaffing to my knowledge so that is a definite boon. The Peterborough management and HR department are all pretty understanding and forgiving too.
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Managing contact centre staff.
Team Leader (Former Employee), Peterborough, ONJanuary 22, 2015
Analyzing reports to identify root causes. Setting short and long term goals and coaching employees. Assisting employees in reaching set goals.
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it is a job
Customer Service Representative (Current Employee), Riverview, NBJanuary 21, 2015
It is good call center to start out with if you never did that kind of work before..

I;ve worked in a lot of different departments in the last 9 years.

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About Aditya Birla Minacs

Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, – Read more

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