A depressing place to work.
Pros: learning new systems, when you actually get to help a customer
Cons: cannot make future plans, not a lot of help, bad attitudes, unorganized, crowded, stressful
I went in to this job knowing it would be stressful and that the turnover rate is really high. I thought I would be able to stick it out for at least a year or so.. I was wrong. The training for the job was great and very thorough but nothing can really prepare you for once you hit the floor. It was so difficult at first because it was often very tough to find a supervisor/TL for questions or assistance. I felt like I was guessing most of the time.
Many TLs clearly could not care less about helping anyone (employees nor customers). I came across many situations that TLs often did not know the answer to either and would just guess to give you an answer and shut you up. I avoided my TL specifically because when I would walk up to her to ask a question when I first came out of training she was clearly very annoyed.
There are nice people that work there and that are willing to help out, but for the most part the atmosphere of the place is very depressing. No one wants to be there. No one wants to really help a customer. I was shocked during training when I would hear agents put customers on mute and mock them while they were still talking on the line.
Making any future plans is near impossible since you cannot book days off. You can only trade shifts which only successfully happens once in a blue moon (I only successfully traded a shift once in my 6 months there).
While I was employed at Minacs they were expanding a lot, running tons of training classes and basically just dumping people onto the floor wherever they could fit them. There was not enough support or room for all – more... of the people that they were hiring (although the amount of people they were hiring was necessary since calls were POURING in). Any coaching or team meetings that were ever scheduled got cancelled because there was not enough support. In my six months there I was probably coached 3 times and had never been to a team meeting. Another thing that added a lot of stress to the job was that they never allowed you the time that you need to call customer's back to follow up (yet you would get in trouble if you did not do so). This was also because they did not have the necessary amount of staff to handle the call volume.
At the end of my six months employed at Minacs I was more stressed out, drained, and desperate to leave than I had ever been. The day I quit was a huge weight lifted off of my shoulders.
The job itself is not what I found horrible, it was the surroundings, attitudes, lack of support/help, and unorganization that made the job unbearable for myself.
P.S: the bathrooms are disgusting. – less