Customer service rep (Former Employee), Chatham, on – December 13, 2014
Pros: other agents were great
Cons: everything else
Horrible company. HR is horrendous. Only their favourites get promoted. Some TLs are great but others get by because they kiss their supervisor's butt. Training for departments other than CAC was severely lacking. I wasted three years of my life working for this company and they wouldn't even provide a competitive wage to other call centres. Once you – more... reach 12/hr you're capped. Only reason I stayed was because of the other agents I worked with. There's little to no opportunity for advancement. The available shifts to "cover business need" are ridiculous too. Especially on specialty teams. The facility is a dive as well. – less
Senior Technical Advisor (Former Employee), Niagara Falls, Ontario – October 1, 2014
Pros: if your looking to die, this is a good place to punish yourself for the sins you have committed
Cons: it steals your soul every single day.
The lowest of the low. I highly recommend that you do not work here for more then the first month. The Operations Manager is a joke. She is a Horrible Human being. They started treating there tenured advisor so poorly that they went from having 175 staffed to under 25 in under a year because of how poorly they treat there staff. The three head people – more... in charge have run New Comm, Sitel, Convergy's into the ground. I would suggest any other place in the world then this place. Get a job at tim hortons it has a higher pay rate in the long run. I worked for the company for multiple years. Stay away like the plague! – less
Customer Service Representative (Former Employee), Chatham – September 26, 2014
Pros: learning new systems, when you actually get to help a customer
Cons: cannot make future plans, not a lot of help, bad attitudes, unorganized, crowded, stressful
I went in to this job knowing it would be stressful and that the turnover rate is really high. I thought I would be able to stick it out for at least a year or so.. I was wrong. The training for the job was great and very thorough but nothing can really prepare you for once you hit the floor. It was so difficult at first because it was often very tough – more... to find a supervisor/TL for questions or assistance. I felt like I was guessing most of the time.
Many TLs clearly could not care less about helping anyone (employees nor customers). I came across many situations that TLs often did not know the answer to either and would just guess to give you an answer and shut you up. I avoided my TL specifically because when I would walk up to her to ask a question when I first came out of training she was clearly very annoyed.
There are nice people that work there and that are willing to help out, but for the most part the atmosphere of the place is very depressing. No one wants to be there. No one wants to really help a customer. I was shocked during training when I would hear agents put customers on mute and mock them while they were still talking on the line.
Making any future plans is near impossible since you cannot book days off. You can only trade shifts which only successfully happens once in a blue moon (I only successfully traded a shift once in my 6 months there).
While I was employed at Minacs they were expanding a lot, running tons of training classes and basically just dumping people onto the floor wherever they could fit them. There was not enough support or room for all of the people that they were hiring (although the amount of people they were hiring was necessary since calls were POURING in). Any coaching or team meetings that were ever scheduled got cancelled because there was not enough support. In my six months there I was probably coached 3 times and had never been to a team meeting. Another thing that added a lot of stress to the job was that they never allowed you the time that you need to call customer's back to follow up (yet you would get in trouble if you did not do so). This was also because they did not have the necessary amount of staff to handle the call volume.
At the end of my six months employed at Minacs I was more stressed out, drained, and desperate to leave than I had ever been. The day I quit was a huge weight lifted off of my shoulders.
The job itself is not what I found horrible, it was the surroundings, attitudes, lack of support/help, and unorganization that made the job unbearable for myself.
Customer Service Representative (Former Employee), Mississauga – September 9, 2014
This company is a team environment in which each one of us helps each other on a difficult customer service call. Everybody is friendly. I learned a lot on the Rogers products and services and how they will benefit the customers. I would receive over 30 incoming calls per day and would efficiently resolve each call in a professional manner. The hardest – more... part of my job is dealing with irate customers and being able to assist them. The most enjoyable part of my job is when a customer acknowledges and appreciates my assistance and my ability to resolve their issue. The would ask to speak to my manager and tell them on how wonderful I have been on the phone and how well I resolved their issues. – less
Customer Service Representative (Current Employee), Oshawa, ON – August 25, 2014
Cons: 325+ calls daily- no breaks
Place is okay to work, however it has it perks. Taking calls (325 calls daily) no real appreciation for what is done. Stalemate. Happiness is coworkers and Team leaders satisfaction of proper encouragement. Makes a laggy dry day bearable.
Customer Support Representative (Former Employee), Niagara Falls, ON – August 7, 2014
Pros: its a gig
Cons: pay, hours and headaches
This is a underpaid call in centre job for the most profitable company in the world. I just plain do not respect the fact you cannot afford a car to get to work from this place. When you have to make choices like can I afford to eat today, its just not worth it I would never say a bad word about the management or trainers, some good people who try hard – more... to keep you employed – less
Team Leader (Former Employee), Oshawa, ON – August 6, 2014
Pros: great people!
Cons: loss of soul.
I worked with Minacs for a little less than 3 years during their transition period to Aditya Birla Minacs. The culture and management approach quickly took a turn for the worse once the company was bought out. Although I thoroughly enjoyed the people I worked with, the environment was much to hostile to stay.
Very good place to apply acquired skills and develop new skills and update oneself with new technologies.
Network Design Engineer (Former Employee), Toronto, ON – July 29, 2014
Pros: energetic team who share ideas and concepts. great learning experience.
Responsible for designing and deploying the interoffice, backbone networks. Discuss about the suitable network topology and implement the same after brainstorming. Implementing routing protocols. Scheduling downtime and performing maintenance and upgrades in the network.
Computer Software Support Advisor (Former Employee), Peterborough, ON – July 3, 2014
Minacs was a good place to work...the staff were helpful in teaching the necessary skills to perform the job successfully.
Learned to troubleshoot Apple Computer software issues
Co-workers were energetic and great to get along with. Helping customers with their issues was the most enjoyable and satisfying aspect of the job Some customers could be – more... really difficult to deal with – less
Customer Service Representative (Former Employee), Riverview, NB – June 13, 2014
always looked for reason to give you bad info , not good management , everything always changes so you never know what to do in your job , always reasons not to give raises left this job after 2 years . stressful not sanitary chairs where not good and computer pay was ok but not for the stress you had to endure everyday ..
if i knew this before i would – more... of never ever worked there !! – less
Customer Service Rep (Former Employee), Peterborough, ON – June 12, 2014
Pros: staff events, loyalty and performance awards, fun staff
Cons: technical knowledge and constant upkeep required.
A typical day at work was structured, organized and enjoyable.
I learned a number of technical skills with various electronics including computers.
Management was always friendly and helpful, with equal parts consideration for the company and for its employees.
Co-workers that I met were friendly and helpful, many of whom I still have today as friends.
The – more... hardest part of the job was the vast amount of technical information required. I can't talk about the client, but it was computer related and this is a very broad spectrum of customer serves issues.
The environment was always fantastic and the best part of any call centre job (in my experience) is the fun and enjoyable people you meet on site. – less
Employee (Current Employee), Niagara Falls – May 9, 2014
I like working for Minacs. There are tons of complainers here reviewing, but what they aren't saying is the benefits of working here. 1 - You aren't on your feet all day flipping burgers or pouring coffee. 2 - Every second weekend off. 3 - Free coffee. 4 - Free parking. 5 - Little perks, little incentives, monthly bonuses. So those people complaining, – more... yes, your shift might suck, but it could be a lot worse. You are NOT being constantly harassed by management, just do your job and don't screw around. Actually show up, get paid, and with your tenure hopefully you will end up with an OK shift. Not saying this is a career, but its a pay cheque. – less